| 49.10. Diagnostics and statistics | ||
|---|---|---|
 | Chapter 49. CTI System |  |
| 49.10. Diagnostics and statistics | ||
|---|---|---|
| | Chapter 49. CTI System | |
This section is an overview of the most frequently commands used to display the diagnostics and statistics of the CTI resources.
To show the diagnostics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:
Shows the diagnostics of all the CTI ports.
Shows the diagnostics of a single CTI port.
To show the statistics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:
Shows the statistics of all the CTI ports.
Shows the statistics of a single CTI port.
Example: ISDN BRI port diagnostics.
[15:45:27] ABILIS_CPX:d d ctip:38
CTIP:38 ----------------------------------------------------------------------
Port_to_Telecom
USER:# OPSTATE:UP STATE:UP
------------------------------------------------------------------------
CH: STATE: [Q932-STATE:] CG: [SG:] CD: [SD:]
------------------------------------------------------------------------
*** All channels disconnected ***
- Sapi ------- TEI -- STATE ------------ LOC-side -- REM-side-----------
16 (X.25 ) 10 00-INACTIVE - -
0 (Q.931) 92 07-CONNECTED TE NT
------------------------------------------------------------------------
ISDN-STATE:F7-READY LINE-DOWN:1 SLIPS:N/A Data shows that the physical layer is UP
(ISDN-STATE:F7-READY) and the TEI has been correctly
negotiated (TEI-102,
STATE:07-CONNECTED). The message “*** All
channels disconnected ***” indicates that no calls are
connected.
Example: ISDN PRI port diagnostic.
[16:46:29] ABILIS_CPX:d d ctip:1
CTIP:1 ----------------------------------------------------------------------
OPSTATE:UP STATE:UP
------------------------------------------------------------------------
CH: STATE: [Q932-STATE:] CG: [SCG:] CD: [SCD:]
------------------------------------------------------------------------
1 10-CONNECTED-FROM 3462244566
5 10-CONNECTED-TO 38227064
11 10-CONNECTED-TO 231
14 10-CONNECTED-FROM 347855710
15 07-LOC-ALERT 335586497 509
17 10-CONNECTED-TO 2
- Sapi ------- TEI -- STATE --------------------------------------------
16 (X.25 ) 10 00-INACTIVE
0 (Q.931) 0 07-CONNECTED
------------------------------------------------------------------------
ISDN-STATE:PRI-UP SLIPS:63
RxAlarms:NONE TxAlarms:NONEData shows that the physical layer is UP
(ISDN-STATE:PRI-UP) and the TEI has been correctly
negotiated (TEI-0 STATE:07-CONNECTED). Several calls
are present (CONNECTED-FROM,
CONNECTED-TO) at this port and for each one the
corresponding PRI channel in use (CH:1-5-11...) is
indicated.
Example: ISDN BRI port statistics.
[15:55:24] ABILIS_CPX:d s ctip:31
CTIP:31 ----------------------------------------------------------------------
to_PBX
USER:#
--- Cleared 0 days 19:57:53 ago, on 16/06/2015 at 12:23:35 -------------
Layer 3 Q.931
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
FAIL-CALL | 0| 0|SUCC-CALL | 0| 0|
TIME-CALL | 0| 0|
------------------------------------------------------------------------
Layer 2 Sapi 16 (X.25) TEI:10
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
T200-DN | | 0|T200-UP | | 0|
REP | 0| 0|INFO | 0| 0|
UI | 0| 0|RR | 0| 0|
RNR | 0| 0|REJ | 0| 0|
FRMR | 0| 0|SABME | 0| 0|
UA | 0| 0|DISC | 0| 0|
DM | 0| 0|N200-OVER | | 0|
SHORT | 0| |LONG | 0| |
UNK-SAPI | 0| |BAD-FRM | 0| |
------------------------------------------------------------------------
Layer 2 Sapi 0 (Q.931) TEI:ALL
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
T200-DN | | 35765|T200-UP | | 0|
REP | 0| 0|INFO | 0| 0|
UI | 0| 0|RR | 0| 0|
RNR | 0| 0|REJ | 0| 0|
FRMR | 0| 0|SABME | 0| 0|
UA | 0| 0|DISC | 0| 0|
DM | 0| 0|N200-OVER | | 0|
SHORT | 0| |LONG | 0| |
UNK-SAPI | 0| |BAD-FRM | 0| |
------------------------------------------------------------------------
Layer 1 B-Channels (HDLC)
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CHR | 0| 0|FRM | 0| 0|
CHR-D | 0| 0|FRM-D | 0| 0|
CHR-V | 0| 0|FRM-V | 0| 0|
CHR-C | 0| 0|FRM-C | 0| 0|
ERRORS | 0| 0|
------------------------------------------------------------------------
Layer 1 D-Channel
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CHR | 0| 0|FRM | 0| 0|
CHR-D | 0| 0|FRM-D | 0| 0|
ERRORS | 0| 0|
------------------------------------------------------------------------
Layer 1 alarms
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
SLIPS | N/A| N/A|LINE-DOWN | 0| |
------------------------------------------------------------------------The data “Cleared DDD:HH:MM:SS ago, at DD/MM/YYYY HH:MM:SS” shows the time interval elapsed from the last reset of statistics (in the format “days:hours:minutes:seconds”) and date/time of its execution (in the format “day:month:year” and “hours:minutes:seconds”).
All the other statistics present give detailed and sensitive information about the connection between Abilis and the other devices (i.e. PABX, the ISDN line…). The statistics regard all the three levels of ISO-OSI model:
The physical layer (Layer 1) which shows the number of physical errors, the characters both on the D-Channel and B-Channels and so on;
![[Note]](../images/note.png) | Note |
|---|---|
The Layer 1 B-Channels (HDLC) shows the counts of HDLC packets, what in practice is the calls type:DATA used by PV/NPV/AIPT with Abilis back-up. |
The LAPD level (Layer 2) which shows the number of packets that the devices exchange;
| Note |
|---|---|
On the Layer 2 Sapi 0 (Q.931), if the number of DISC packates increases in input it means what this line is a MP (MultiPoint). |
The Q.931 level (Layer 3) which the information about the overall duration of the connection or the number of successful incoming calls over all the channels.
More information can be viewed using the following commands:
Shows the extended statistics of all the CTI ports.
Shows the extended statistics of a single CTI port.
Example: extended statistics for the previous ISDN BRI port.
[15:55:40] ABILIS_CPX:d se ctip:31
CTIP:31 ----------------------------------------------------------------------
to_PBX
USER:#
--- Cleared 0 days 19:59:41 ago, on 16/06/2015 at 12:23:36 -------------
Layer 3 Q.931
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
FAIL-CALL | 0| 0|SUCC-CALL | 0| 0|
TIME-CALL | 0| 0|
------------------------------------------------------------------------
Layer 2 Sapi 16 (X.25) TEI:10
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
T200-DN | | 0|T200-UP | | 0|
REP | 0| 0|INFO | 0| 0|
UI | 0| 0|RR | 0| 0|
RNR | 0| 0|REJ | 0| 0|
FRMR | 0| 0|SABME | 0| 0|
UA | 0| 0|DISC | 0| 0|
DM | 0| 0|N200-OVER | | 0|
SHORT | 0| |LONG | 0| |
UNK-SAPI | 0| |BAD-FRM | 0| |
------------------------------------------------------------------------
Layer 2 Sapi 0 (Q.931) TEI:0
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
T200-DN | | 35820|T200-UP | | 0|
REP | 0| 0|INFO | 0| 0|
UI | 0| 0|RR | 0| 0|
RNR | 0| 0|REJ | 0| 0|
FRMR | 0| 0|SABME | 0| 0|
UA | 0| 0|DISC | 0| 0|
DM | 0| 0|N200-OVER | | 0|
SHORT | 0| |LONG | 0| |
UNK-SAPI | 0| |BAD-FRM | 0| |
------------------------------------------------------------------------
Layer 1 B-Channels (HDLC)
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CHR | 0| 0|FRM | 0| 0|
CHR-D | 0| 0|FRM-D | 0| 0|
CHR-V | 0| 0|FRM-V | 0| 0|
CHR-C | 0| 0|FRM-C | 0| 0|
ERRORS | 0| 0| | | |
D-ABORT | | 0|D-LONG | 0| 0|
D-TXUND | | 0|D-SHORT | | 0|
D-LOST | 0| | | | |
V-ABORT | | 0|V-LONG | 0| 0|
V-TXUND | | 0|V-SHORT | | 0|
V-LOST | 0| | | | |
C-ABORT | | 0|C-LONG | 0| 0|
C-TXUND | | 0|C-SHORT | | 0|
C-LOST | 0| | | | |
ABORT | 0| |UNALIGNED | 0| |
BAD-FCS | 0| |SHORT | 0| |
CHR-OVR | 0| |FRM-OVR | 0| |
------------------------------------------------------------------------
Layer 1 D-Channel
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CHR | 0| 0|FRM | 0| 0|
CHR-D | 0| 0|FRM-D | 0| 0|
ERRORS | 0| 0| | | |
D-ABORT | | 0|D-LONG | 0| 0|
D-TXUND | | 0|D-SHORT | | 0|
D-LOST | 0| | | | |
ABORT | 0| |UNALIGNED | 0| |
BAD-FCS | 0| |SHORT | 0| |
CHR-OVR | 0| |FRM-OVR | 0| |
------------------------------------------------------------------------
Layer 1 alarms
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
SLIPS | N/A| N/A|LINE-DOWN | 0| |
------------------------------------------------------------------------The information displayed are the same as previously, but more
detailed and splitted (i.e. The generic “ERRORS” is
subdivided in D-ABORT, D-TXUND,
ABORT, BAD-FCS…).
Use the following commands to show diagnostics and statistics of CTI Clusters:
Shows the state of the clusters.
Shows statistics about clusters such as the number of total/success/failed calls, the total duration of the calls and the statistics of the DSP.
[16:16:35] ABILIS_CPX:d d cticl
---------+---------+--------------+--------------------------------------------
CLUS: |ID: |STATE: |USER:
---------+---------+--------------+--------------------------------------------
CPX_1 1 [01] ALL-UP #
CPX_2 2 [02] ALL-UP #
[16:16:35] ABILIS_CPX:d s cticl
CLUS:CPX_1 ID:1 [01] USER:#
--- Cleared 0 days 03:13:22 ago, on 16/06/2015 at 12:23:34 -------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 1| 0|SUCC-CALL | 1| 0|
FAIL-CALL | 0| 0|TIME-CALL | 27| 0|
------------------------------------------------------------------------
--- Local and remote DSP statistics, updated at call end ---------------
-----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
VOICE-UND | 0| 0|VOICE-OVR | 0| 0|
FM-UND | 0| 0|FM-OVR | 0| 0|
------------------------------------------------------------------------
CLUS:CPX_2 ID:2 [02] USER:#
--- Cleared 0 days 03:13:22 ago, on 16/06/2015 at 12:23:34 -------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
------------------------------------------------------------------------
--- Local and remote DSP statistics, updated at call end ---------------
-----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
VOICE-UND | 0| 0|VOICE-OVR | 0| 0|
FM-UND | 0| 0|FM-OVR | 0| 0|
------------------------------------------------------------------------Use the following commands to show the diagnostics and statistics of CTI Links:
d d ctil / d de
ctilShows the state of the links.
Shows statistics about links such as the number of total/successful/failed calls and the total duration of all calls.
[16:16:35] ABILIS_CPX:d d ctil
ID: CLUS: RES: LINK-STATE: CLUS-LINK-STATE: MAXBW: CURBW: CON:
-------------------------------------------------------------------------------
1 CPX_1 NPv L1-CONNECTED L1-CONNECTED NOMAX 0 0
2 CPX_2 NPv L1-CONNECTED L1-CONNECTED NOMAX 0 0
3 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -
4 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -
5 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -
6 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -
7 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -
8 NONE NONE L1-DISCONNECTED L1-DISCONNECTED - - -[16:16:35] ABILIS_CPX:d s ctil
ID:1 CLUS:CPX_1
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 1| 0|SUCC-CALL | 1| 0|
FAIL-CALL | 0| 0|TIME-CALL | 27| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:2 CLUS:CPX_2
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:3 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:4 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:5 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:6 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:7 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------
ID:8 CLUS:NONE
--- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
CALL | 0| 0|SUCC-CALL | 0| 0|
FAIL-CALL | 0| 0|TIME-CALL | 0| 0|
GROUP-MAXBW-OVR | 0| 0|VFM-OVR | | 0|
GROUP-MAXCON-OVR| 0| 0|Q931c-OVR | | 0|
BAD-PCK | 0|
-----------------------------------------------------------------------------The values of VMF-OVR and
Q931c-OVR fields greater than zero show there is some
sort of overload of the system (it's needed to check for abnormal CPU
consumption). A value greater than 0 may also indicate an overload of
the cluster, i.e. an attempt to use more bandwidth than the link itself
is able to sustain.
It shows the currently present CTI Router connections. Information is displayed in a short format.
[18:51:21] ABILIS_CPX:d ctic
SES ID Type Input Output PR State Cgi (Calling In) Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
10 10 VtoC 113 Abilis2 2 ACTIVE 16 7777
210 210 CtoC Test1 Test2 41 ACTIVE 3487009816 0376397765
227 227 CtoC Abilis1 Clus2 48 ACTIVE 767 736
Use the following command to view ctic in extended format.
[08:38:33] ABILIS_CPX:d ctice
-------------------------------------------------------------------------------
SES:10 TYPE:VtoC ST:ACTIVE PR:2 STI:10/00 STO:10/00 EEC:NO
ID :10 START:02/07/2015 19:47:53 DURATION:68550 REMAINING:-
IN:113 BCI:Speech OUT:Abilis2 BCO:Speech
CDI:ux876543 CDO:ux7777
CGI:uxq16 CGO:uxq16
SDI: SDO:
SGI: SGO:
RGI: RGO:
CODER:Spirit SP:6400 FMRLY:NO FAXSP:0 DJ:50 FMDJ:200
CTIAC:54 BW:8800 SC:YES MODSP:0 MJ:150 FMMJ:400
MODE:VOICE CurJ:0 TopJ:140 AvgJ:1 FaxPg:0 ECM:YES
UND:749 OVR:0
-------------------------------------------------------------------------------
SES:210 TYPE:CtoC ST:ACTIVE PR:41 STI:10/00 STO:10/00 EEC:NO
ID :210 START:03/07/2015 14:18:21 DURATION:1922 REMAINING:-
IN:Test1 BCI:Speech OUT:Test2 BCO:Speech
CDI:ue0376397765 CDO:ue0376397765
CGI:ueaz3487009816 CGO:ueaz3487009816
SDI: SDO:
SGI: SGO:
RGI: RGO:
CODER:Spirit SP:6400 FMRLY:NO FAXSP:0 DJ:100 FMDJ:200
BW:8800 SC:NO MODSP:0 MJ:250 FMMJ:400
-------------------------------------------------------------------------------
SES:227 TYPE:CtoC ST:ACTIVE PR:48 STI:10/00 STO:10/00 EEC:NO
ID :227 START:03/07/2015 14:50:17 DURATION:5 REMAINING:-
IN:Abilis1 BCI:Speech OUT:Clus2 BCO:Speech
CDI:ux0736 CDO:ux736
CGI:ueq767 CGO:ueq767
SDI: SDO:
SGI: SGO:
RGI: RGO:
CODER:Spirit SP:9600 FMRLY:YES FAXSP:9600 DJ:50 FMDJ:200
BW:12000 SC:NO MODSP:9600 MJ:150 FMMJ:400
The message “NO CTI CONNECTIONS” is generated if no CTI connection is running.
[13:29:11] ABILIS_CPX:d ctic
NO CTI CONNECTIONS
The new heterogeneous group architecture introduces an intermediate layer when the group is involved, regardless of the call being unicast or multicast.
This intermediate layer is removed when the call is connected or when the routing fails.
For this reason you will see two or more connections up to the ALERT state, XtoG and GtoX, which will be replaced by the final one.
Here is an example of a call to a multicast heterogeneous group before answering:
[17:00:09] ABILIS_CPX:d ctic
SES ID Type Input Output PR State Cgi (Calling In) Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91 91 StoG Sip G32 14 ALERT 9002 1234
91 92 GtoV G32 101 14 ALERT 9002 1234
91 93 GtoV G32 102 14 ALERT 9002 1234
91 94 GtoV G32 103 14 ALERT 9002 1234
91 95 GtoC G32 CPXPBX 14 ALERT 9002 0521
Here is an example of a call to a multicast heterogeneous group after answering:
[17:00:09] ABILIS_CPX:d ctic
SES ID Type Input Output PR State Cgi (Calling In) Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91 91 StoV Sip 103 14 ACTIVE 9002 1234
Suppose a call is made from internal number 49 to number 99 and the CTI Router forward this call to external number 067161600.
The Abilis has the following CTIR route:
[14:16:33] ABILIS_CPX:d ctir pr:2
Last change: 17/11/2015 15:37:42 CET
---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
|BCI |POI |SR |GI |OUT |CDI |CDO
ACT|NEXT |LAST |EEC |T301|CGI |CGO
EDT|SP |SC |DJ |MJ |FMDJ|FMMJ|SDI |SDO
|SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI |SGO
| |BCO |RGI |RGO
|FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG |OG |SG |DL |DH
|CODERS
|CODERSOUT
|TI1 .. TI5
--------------------------------------------------------------------------------
2 VOICE 149 # # Sip 99 067161600
NO ANY NO Dft * 067161699
64000 Sys Sys Sys Sys Sys * *
--------------------------------------------------------------------------------
Debug Log can be simultaneously sent to the current Control Port session using start ldm or start ldme commands. Events are displayed in the same time that they occurs and that they're recorded into the buffer in memory.
Example of debug log and his explanation:
[14:24:26] ABILIS_CPX:start ldme
Current Local Time: Thursday 19/11/2015 14:35:01 (UTC+1.00)
Start Debug Log content real-time logging (Type CTRL+C + ENTER to stop):
Date Time Resource Ses Id Event Parameters
------ ------ ---------- ----- ---- -------------- --------------------------------------
191115 143556 CtiP-149 8 8 E-DialRx CH:1 BC:Speech CG:uxq49 USER:21
# The user 21 with number 49 make a call. The call is made from CTIP-149.
191115 143556 CtiP-149 8 8 E-CallRx CH:1 BC:Speech CD:ux99 CG:uxq49
USER:21
# The Abilis CTI router receive a call from CTIP-149 (number:49) to number 99.
191115 143556 CtiP-149 8 8 E-Route Match PR:2
# The Abilis CTI router have matched the priority PR:2 for this incoming call.
191115 143556 CtiSip 8 8 E-CallTx BC:Speech TY:VtoS CD:ux067161600
CG:uxq067161699
CODERS:G.711A,G.711u,Spirit,G.729A
# The Abilis CTI router forward the call to SIP. He change the CD from 99 to 067161600 and CG from 49 to 067161699 and send his list of allowed coders.
191115 143556 CtiP-149 8 8 E-NumComplete CDI:ux99 CDO:ux067161600
191115 143558 CtiSip 8 8 E-ProgressRx PI:81 88 USER:sip_unite CODERS:G.711A
# The ABILIS CTISIP forward the call to user:sip_unite.
191115 143558 CtiP-149 8 8 E-ProgressTx PI:81 88
191115 143559 CtiSip 8 8 E-AlertRx CH:8 CODERS:G.711A
191115 143559 CtiP-149 8 8 E-AlertTx CH:1 PI: 81 88
# The Abilis CTISIP confirm the call and send the alerting tone. The selected coders is G.711A.
191115 143602 CtiSip 8 8 E-ConnRx CH:8 CODERS:G.711A
191115 143602 CtiP-149 8 8 E-ConnTx CH:1
# The caller answered.
191115 143624 CtiSip 8 8 E-DiscRx CH:8 CAUSE:80 90 (U, Normal call
clearing) USER:sip_unite
191115 143624 CtiSip 8 8 E-DiscConfTx CH:8
191115 143624 CtiP-149 8 8 E-DiscTx CH:1 CAUSE:80 90 (U, Normal call
clearing) USER:21
# The caller has closed the call.
In this example the user 21 with the number 49 has made a call to number 99 and the CTIR router has forwarded this call to the number 067161600, and also the CTIR router have changed the calling number from 49 to 067161699. The call has received from CTIP-149 and has sent it to SIP.
| Note |
|---|---|
To view the debug log for the previous calls use the command: d ldme. |
The following command shows the available DSP and their state; it shows the maximum number of possible simultaneous calls.
[08:40:39] ABILIS_CPX:d d ctiac
-------------------------------------------------------------------------------
AC Card DSP/C Bus/TS DSPState ACState ModeIn ModeOut Coder Ctip/BC
-------------------------------------------------------------------------------
0 BRI4-2 0/0 1/00 RUN IDLE - - - -
1 BRI4-2 0/1 1/01 RUN IDLE - - - -
2 BRI4-2 0/2 1/02 RUN IDLE - - - -
3 BRI4-2 0/3 1/03 RUN IDLE - - - -
4 BRI4-2 1/0 1/05 RUN IDLE - - - -
5 BRI4-2 1/1 1/06 RUN IDLE - - - -
6 BRI4-2 1/2 1/07 RUN IDLE - - - -
7 BRI4-2 1/3 1/08 RUN IDLE - - - -
Use the following command to view information in extended format.
[16:16:41] ABILIS_CPX:d de ctiac
-------------------------------------------------------------------------------
AC Card DSP/C Bus/TS DSPState ACState ModeIn ModeOut Coder Ctip/BC
Dtmf DhVol DlVol FmLevel InGain OutGain SigGain MaxFaxSp MaxModSp
SC V-DJ V-MJ V-CurJ V-TopJ V-AvgJ EC BypassCoder
ECM FM-DJ FM-MJ FM-CurJ FM-TopJ FM-AvgJ FaxTxPg FaxFlowState
-------------------------------------------------------------------------------
0 BRI4-2 0/0 8/00 RUN IDLE - - - -
1 BRI4-2 0/1 8/01 RUN IDLE - - - -
2 BRI4-2 0/2 8/02 RUN IDLE - - - -
3 BRI4-2 0/3 8/03 RUN IDLE - - - -
4 BRI4-2 1/0 9/05 RUN IN-USE VOICE VOICE Spirit/6.4k 108/01
OUTBAND -4 -6 -9 0 0 0 9600 7200
NO 50 150 80 100 68 YES -
200 400 0 0 0 0 -
5 BRI4-2 1/1 9/06 RUN IDLE - - - -
6 BRI4-2 1/2 9/07 RUN IDLE - - - -
7 BRI4-2 1/3 9/08 RUN IDLE - - - -
The following command shows the available coders supported by CTI cards installed and the number of simultaneous calls.
[08:44:19] ABILIS_CPX:d d ctisys
RES:CtiSys --------------------------------------------------------------------
CTI_System_general_properties
CTIR-STATE:ENABLED CALLS-CURRENT:1 CALLS-PEAK:8
AC-STATE:ENABLED AC-CURRENT:1 AC-PEAK:7
------------------------------------------------------------------------
-- Number of simultaneous calls ----------------------------------------
| State: Alerting/Connected | State: Any |
---------------|---Current---|----Peak-----|---Current---|----Peak-----|
TR | 0 | 1 | 0 | 1 |
DATA | 0 | 1 | 0 | 1 |
VtoCISDA | 1 | 5 | 1 | 5 |
CISDAtoCISDA | 0 | 2 | 0 | 4 |
CISDAtoV | 0 | 2 | 0 | 2 |
ALL | 1 | 8 | 1 | 8 |
------------------------------------------------------------------------
- AC and SWAC common available coders ----------------------------------
-- Coder ---|-- Bit rates (kbps) --|-- Coder ---|-- Bit rates (kbps) --|
G.711A |64 |G.711u |64 |
G.729A |8 |TRANSPARENT |64 |
Spirit |6.4, 7.2, 8, 8.8, 9.6 |
------------------------------------------------------------------------
- SWAC and MCD limits by CPU -------------------------------------------
MAX-SWAC-0ms:28 MAX-SWAC-8ms:24 MAX-SWAC-16ms:22 MAX-SWAC-32ms:19
MAX-MCD-SPIRIT:28 MAX-MCD-G729A:33
- SWAC and MCD diagnostics ---------------------------------------------
CUR-SWAC:1 PEAK-SWAC:6 REST-SWAC:7 MAX-SWAC:8 LIMIT-SWAC:HDLC
CUR-MCD:0 PEAK-MCD:2 MAX-HDLC:8
------------------------------------------------------------------------
- Clock Sources for H100 cards -----------------------------------------
CLK:38
- Clock Sources for NOT-H100 cards -------------------------------------
*** No NOT-H100 cards running *** Type the following commands to show the statistics about DSP and audio coders:
[08:48:57] ABILIS_CPX:d s ctiac
-------------------------------------------------------------------------------
AC's Statistics were cleared 6 days 11:37:33 ago, on 24/04/2015 at 21:12:18
-------------------------------------------------------------------------------
AC:0 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 86| |CLOSE | 86| |
PCK | 521791| 446607|CHR | 20656562| 15657186|
VOICE-UND | | 424|FM-UND | | 0|
VOICE-OVR | | 105|FM-OVR | | 0|
VOICE-LOST | 0| |FM-LOST | 0| |
FRM | 633056| 446390|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 501398| 429708|FRM-FAX-REL| 88| 1291|
FRM-SILENCE| 120687| 15317|FRM-CED | 1| 2|
FRM-SID | 7502| 0|FRM-FAX-DUM| 3330| |
FRM-DTMF | 50| 0|FAX-TOUT | 0| |
TX-UND | | 404|RX-OVR | 0| |
MDC | 0| |CMD | | 1376|
------------------------------------------------------------------------
AC:1 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 83| |CLOSE | 83| |
PCK | 266191| 222528|CHR | 16375754| 13084940|
VOICE-UND | | 3117|FM-UND | | 0|
VOICE-OVR | | 314|FM-OVR | | 0|
VOICE-LOST | 1| |FM-LOST | 0| |
FRM | 339277| 222144|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 256918| 209117|FRM-FAX-REL| 630| 5469|
FRM-SILENCE| 62069| 7497|FRM-CED | 7| 0|
FRM-SID | 3175| 0|FRM-FAX-DUM| 16445| |
FRM-DTMF | 33| 2|FAX-TOUT | 0| |
TX-UND | | 2886|RX-OVR | 1| |
MDC | 0| |CMD | | 1093|
------------------------------------------------------------------------
AC:2 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 85| |CLOSE | 85| |
PCK | 212028| 213795|CHR | 11544936| 11103158|
VOICE-UND | | 677|FM-UND | | 0|
VOICE-OVR | | 341|FM-OVR | | 3|
VOICE-LOST | 2| |FM-LOST | 0| |
FRM | 258895| 213321|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 205093| 206882|FRM-FAX-REL| 707| 1828|
FRM-SILENCE| 44488| 4546|FRM-CED | 2| 4|
FRM-SID | 2275| 0|FRM-FAX-DUM| 6324| |
FRM-DTMF | 6| 3|FAX-TOUT | 0| |
TX-UND | | 615|RX-OVR | 0| |
MDC | 0| |CMD | | 1224|
------------------------------------------------------------------------
AC:3 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 81| |CLOSE | 81| |
PCK | 329029| 353294|CHR | 16531696| 14974230|
VOICE-UND | | 3287|FM-UND | | 0|
VOICE-OVR | | 1369|FM-OVR | | 0|
VOICE-LOST | 5| |FM-LOST | 0| |
FRM | 414667| 351840|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 320074| 340720|FRM-FAX-REL| 176| 1323|
FRM-SILENCE| 87166| 9734|FRM-CED | 2| 0|
FRM-SID | 3181| 0|FRM-FAX-DUM| 4051| |
FRM-DTMF | 17| 0|FAX-TOUT | 0| |
TX-UND | | 2904|RX-OVR | 0| |
MDC | 0| |CMD | | 1361|
------------------------------------------------------------------------
AC:4 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 84| |CLOSE | 84| |
PCK | 424578| 388329|CHR | 37589920| 34629560|
VOICE-UND | | 663|FM-UND | | 0|
VOICE-OVR | | 566|FM-OVR | | 3|
VOICE-LOST | 0| |FM-LOST | 0| |
FRM | 479323| 387648|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 414983| 381352|FRM-FAX-REL| 983| 88|
FRM-SILENCE| 57939| 6141|FRM-CED | 0| 4|
FRM-SID | 3063| 0|FRM-FAX-DUM| 2292| |
FRM-DTMF | 63| 0|FAX-TOUT | 0| |
TX-UND | | 629|RX-OVR | 0| |
MDC | 0| |CMD | | 1271|
------------------------------------------------------------------------
AC:5 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 84| |CLOSE | 84| |
PCK | 600272| 497017|CHR | 26027434| 19455056|
VOICE-UND | | 579|FM-UND | | 0|
VOICE-OVR | | 119|FM-OVR | | 0|
VOICE-LOST | 0| |FM-LOST | 0| |
FRM | 734820| 496826|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 576501| 481701|FRM-FAX-REL| 126| 1948|
FRM-SILENCE| 144277| 13088|FRM-CED | 2| 2|
FRM-SID | 8851| 0|FRM-FAX-DUM| 5061| |
FRM-DTMF | 2| 34|FAX-TOUT | 0| |
TX-UND | | 249|RX-OVR | 0| |
MDC | 0| |CMD | | 1153|
------------------------------------------------------------------------
AC:6 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 84| |CLOSE | 84| |
PCK | 374751| 373547|CHR | 18749814| 16331086|
VOICE-UND | | 1775|FM-UND | | 0|
VOICE-OVR | | 904|FM-OVR | | 2|
VOICE-LOST | 3| |FM-LOST | 0| |
FRM | 488459| 372587|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 357758| 355873|FRM-FAX-REL| 1495| 2515|
FRM-SILENCE| 113082| 14123|FRM-CED | 4| 2|
FRM-SID | 5827| 0|FRM-FAX-DUM| 10236| |
FRM-DTMF | 57| 11|FAX-TOUT | 0| |
TX-UND | | 1517|RX-OVR | 1| |
MDC | 0| |CMD | | 1229|
------------------------------------------------------------------------
AC:7 CARD:BRI4-2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
OPEN | 81| |CLOSE | 81| |
PCK | 444140| 354474|CHR | 19114900| 14292406|
VOICE-UND | | 1133|FM-UND | | 0|
VOICE-OVR | | 438|FM-OVR | | 0|
VOICE-LOST | 5| |FM-LOST | 0| |
FRM | 563101| 353994|FRM-FAX-BYP| 0| 0|
FRM-VOICE | 428131| 340864|FRM-FAX-REL| 328| 2156|
FRM-SILENCE| 122093| 10900|FRM-CED | 4| 0|
FRM-SID | 5856| 0|FRM-FAX-DUM| 6635| |
FRM-DTMF | 54| 18|FAX-TOUT | 0| |
TX-UND | | 925|RX-OVR | 0| |
MDC | 0| |CMD | | 1180|
------------------------------------------------------------------------
[08:49:51] ABILIS_CPX:d s ctisys
RES:CtiSys --------------------------------------------------------------------
CTI_System_general_properties
--- Cleared 0 days 20:09:01 ago, on 16/06/2015 at 12:16:49 --------------
-- Number of successful (connected) calls, updated at call end ----------
------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
TR | 0| 6| 9| 0| 15|
DATA | 2| 0| 0| | 2|
VtoCISDA | 0| 33| 0| 16| 49|
CISDAtoCISDA| 1| 0| 0| 30| 31|
CISDAtoV | 21| 0| 0| 2| 23|
SUM | 24| 39| 9| 48| 120|
-------------------------------------------------------------------------
-- Seconds of successful (connected) calls, updated at call end ---------
------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
TR | 0| 610| 422| 0| 1032|
DATA | 72| 0| 0| | 72|
VtoCISDA | 0| 8226| 0| 870| 9096|
CISDAtoCISDA| 47| 0| 0| 3500| 3547|
CISDAtoV | 6773| 0| 0| 473| 7246|
SUM | 6892| 8836| 422| 4843| 20993|
-------------------------------------------------------------------------
-- Number of unsuccessful calls -----------------------------------------
------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
TR | 0| 3| 3| 0| 6|
DATA | 0| 0| 0| | 0|
VtoCISDA | 0| 32| 0| 0| 32|
CISDAtoCISDA| 0| 0| 0| 4| 4|
CISDAtoV | 12| 0| 0| 2| 14|
SUM | 12| 35| 3| 6| 56|
-------------------------------------------------------------------------
-- Internal failures for not connected calls ----------------------------
------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
NoRoute | | | | | 0|
NoDest | | | | | 0|
NoPcmRes | 0| 0| 0| 0| 0|
NoAcRes | 0| 0| 0| 0| 0|
NoEecRes | 0| 0| 0| 0| 0|
NoHdlcRes | 0| 0| 0| | 0|
NoAcCodec | 0| 0| 0| 0| 0|
PlinkFail | 0| 0| | 0| 0|
BwLimit | | 0| | 0| 0|
IsdnL1down | 0| 0| 0| 0| 0|
IsdnL2down | 0| 0| 0| 0| 0|
-------------------------------------------------------------------------
-- Internal failures after call connected -------------------------------
------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
PlinkFail | 0| 0| | 0| 0|
IsdnL1down | 0| 0| 0| 0| 0|
IsdnL2down | 0| 0| 0| 0| 0|
-------------------------------------------------------------------------| |  | |
| 49.9. CPO - Call path optimization |  | 49.11. Examples of CTI configuration |