49.10. Diagnostics and statistics

This section is an overview of the most frequently commands used to display the diagnostics and statistics of the CTI resources.

49.10.1. CTI Ports diagnostics and statistics

To show the diagnostics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d d ctip / d de ctip

Shows the diagnostics of all the CTI ports.

d d ctip:<CTIP_number> / d de ctip:<CTIP_number>

Shows the diagnostics of a single CTI port.

To show the statistics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d s ctip

Shows the statistics of all the CTI ports.

d s ctip:<CTIP_number>

Shows the statistics of a single CTI port.

Example: ISDN BRI port diagnostics.

[15:45:27] ABILIS_CPX:d d ctip:38

CTIP:38  ----------------------------------------------------------------------
       Port_to_Telecom
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
                         *** All channels disconnected ***                   
       - Sapi ------- TEI -- STATE ------------ LOC-side -- REM-side-----------
         16 (X.25 )    10    00-INACTIVE        -           -
         0  (Q.931)    92    07-CONNECTED       TE          NT
       ------------------------------------------------------------------------
       ISDN-STATE:F7-READY                LINE-DOWN:1          SLIPS:N/A       

Data shows that the physical layer is UP (ISDN-STATE:F7-READY) and the TEI has been correctly negotiated (TEI-102, STATE:07-CONNECTED). The message “*** All channels disconnected ***” indicates that no calls are connected.

Example: ISDN PRI port diagnostic.

[16:46:29] ABILIS_CPX:d d ctip:1

CTIP:1   ----------------------------------------------------------------------
       OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SCG:]              CD: [SCD:]
       ------------------------------------------------------------------------
       1   10-CONNECTED-FROM                            3462244566
       5   10-CONNECTED-TO      38227064
       11  10-CONNECTED-TO                              231
       14  10-CONNECTED-FROM                            347855710
       15  07-LOC-ALERT         335586497               509
       17  10-CONNECTED-TO                              2
       - Sapi ------- TEI -- STATE --------------------------------------------
         16 (X.25 )    10    00-INACTIVE
         0  (Q.931)     0    07-CONNECTED
       ------------------------------------------------------------------------
       ISDN-STATE:PRI-UP                     SLIPS:63
       RxAlarms:NONE                         TxAlarms:NONE

Data shows that the physical layer is UP (ISDN-STATE:PRI-UP) and the TEI has been correctly negotiated (TEI-0 STATE:07-CONNECTED). Several calls are present (CONNECTED-FROM, CONNECTED-TO) at this port and for each one the corresponding PRI channel in use (CH:1-5-11...) is indicated.

Example: ISDN BRI port statistics.

[15:55:24] ABILIS_CPX:d s ctip:31

CTIP:31  ----------------------------------------------------------------------
       to_PBX
       USER:#                                 
       --- Cleared 0 days 19:57:53 ago, on 16/06/2015 at 12:23:35 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931) TEI:ALL
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |      35765|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The data “Cleared DDD:HH:MM:SS ago, at DD/MM/YYYY HH:MM:SS” shows the time interval elapsed from the last reset of statistics (in the format “days:hours:minutes:seconds”) and date/time of its execution (in the format “day:month:year” and “hours:minutes:seconds”).

All the other statistics present give detailed and sensitive information about the connection between Abilis and the other devices (i.e. PABX, the ISDN line…). The statistics regard all the three levels of ISO-OSI model:

  • The physical layer (Layer 1) which shows the number of physical errors, the characters both on the D-Channel and B-Channels and so on;

    [Note]Note

    The Layer 1 B-Channels (HDLC) shows the counts of HDLC packets, what in practice is the calls type:DATA used by PV/NPV/AIPT with Abilis back-up.

  • The LAPD level (Layer 2) which shows the number of packets that the devices exchange;

    [Note]Note

    On the Layer 2 Sapi 0 (Q.931), if the number of DISC packates increases in input it means what this line is a MP (MultiPoint).

  • The Q.931 level (Layer 3) which the information about the overall duration of the connection or the number of successful incoming calls over all the channels.

More information can be viewed using the following commands:

d se ctip

Shows the extended statistics of all the CTI ports.

d se ctip:<CTIP_number>

Shows the extended statistics of a single CTI port.

Example: extended statistics for the previous ISDN BRI port.

[15:55:40] ABILIS_CPX:d se ctip:31

CTIP:31  ----------------------------------------------------------------------
       to_PBX
       USER:#                                 
       --- Cleared 0 days 19:59:41 ago, on 16/06/2015 at 12:23:36 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931)  TEI:0  
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |      35820|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       V-ABORT    |           |          0|V-LONG     |          0|          0|
       V-TXUND    |           |          0|V-SHORT    |           |          0|
       V-LOST     |          0|           |           |           |           |
       C-ABORT    |           |          0|C-LONG     |          0|          0|
       C-TXUND    |           |          0|C-SHORT    |           |          0|
       C-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The information displayed are the same as previously, but more detailed and splitted (i.e. The generic “ERRORS” is subdivided in D-ABORT, D-TXUND, ABORT, BAD-FCS…).

49.10.2. CTI Cluster diagnostics and statistics

Use the following commands to show diagnostics and statistics of CTI Clusters:

d d cticl / d de cticl

Shows the state of the clusters.

d s cticl / d se cticl

Shows statistics about clusters such as the number of total/success/failed calls, the total duration of the calls and the statistics of the DSP.

[16:16:35] ABILIS_CPX:d d cticl

---------+---------+--------------+--------------------------------------------
CLUS:    |ID:      |STATE:        |USER:
---------+---------+--------------+--------------------------------------------
CPX_1       1 [01]  ALL-UP         #
CPX_2       2 [02]  ALL-UP         #
[16:16:35] ABILIS_CPX:d s cticl

CLUS:CPX_1     ID:1 [01]  USER:#
       --- Cleared 0 days 03:13:22 ago, on 16/06/2015 at 12:23:34 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |          1|          0|SUCC-CALL  |          1|          0|
       FAIL-CALL  |          0|          0|TIME-CALL  |         27|          0|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          0|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------
CLUS:CPX_2     ID:2 [02]  USER:#
       --- Cleared 0 days 03:13:22 ago, on 16/06/2015 at 12:23:34 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |          0|          0|SUCC-CALL  |          0|          0|
       FAIL-CALL  |          0|          0|TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          0|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------

49.10.3. CTI Link diagnostics and statistics

Use the following commands to show the diagnostics and statistics of CTI Links:

d d ctil / d de ctil

Shows the state of the links.

d s ctil / d se ctil

Shows statistics about links such as the number of total/successful/failed calls and the total duration of all calls.

[16:16:35] ABILIS_CPX:d d ctil

ID:  CLUS:    RES:     LINK-STATE:      CLUS-LINK-STATE:   MAXBW:   CURBW: CON:
-------------------------------------------------------------------------------
1    CPX_1    NPv      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
2    CPX_2    NPv      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
3    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
4    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
5    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
6    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
7    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
8    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
[16:16:35] ABILIS_CPX:d s ctil

ID:1    CLUS:CPX_1
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          1|          0|SUCC-CALL  |          1|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |         27|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:2    CLUS:CPX_2
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:3    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:4    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:5    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:6    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:7    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------
ID:8    CLUS:NONE
  --- Cleared 0 days 03:16:18 ago, on 16/06/2015 at 12:23:34 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  GROUP-MAXBW-OVR |          0|          0|VFM-OVR    |           |          0|
  GROUP-MAXCON-OVR|          0|          0|Q931c-OVR  |           |          0|
  BAD-PCK         |          0|
  -----------------------------------------------------------------------------

The values of VMF-OVR and Q931c-OVR fields greater than zero show there is some sort of overload of the system (it's needed to check for abnormal CPU consumption). A value greater than 0 may also indicate an overload of the cluster, i.e. an attempt to use more bandwidth than the link itself is able to sustain.

49.10.4. CTI connections

It shows the currently present CTI Router connections. Information is displayed in a short format.

[18:51:21] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
10   10   VtoC 113      Abilis2  2   ACTIVE 16                  7777                
210  210  CtoC Test1    Test2    41  ACTIVE 3487009816          0376397765          
227  227  CtoC Abilis1  Clus2    48  ACTIVE 767                 736                 

Use the following command to view ctic in extended format.

[08:38:33] ABILIS_CPX:d ctice

-------------------------------------------------------------------------------
SES:10   TYPE:VtoC  ST:ACTIVE  PR:2            STI:10/00  STO:10/00  EEC:NO  
ID :10   START:02/07/2015 19:47:53        DURATION:68550      REMAINING:-
        IN:113             BCI:Speech   OUT:Abilis2           BCO:Speech
      CDI:ux876543                     CDO:ux7777
      CGI:uxq16                        CGO:uxq16
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:NO     FAXSP:0      DJ:50      FMDJ:200
         CTIAC:54    BW:8800   SC:YES       MODSP:0      MJ:150     FMMJ:400
         MODE:VOICE  CurJ:0    TopJ:140     AvgJ:1       FaxPg:0    ECM:YES
                     UND:749                OVR:0
-------------------------------------------------------------------------------
SES:210  TYPE:CtoC  ST:ACTIVE  PR:41           STI:10/00  STO:10/00  EEC:NO  
ID :210  START:03/07/2015 14:18:21        DURATION:1922       REMAINING:-
        IN:Test1           BCI:Speech   OUT:Test2             BCO:Speech
      CDI:ue0376397765                 CDO:ue0376397765
      CGI:ueaz3487009816               CGO:ueaz3487009816
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:NO     FAXSP:0      DJ:100     FMDJ:200
                     BW:8800   SC:NO        MODSP:0      MJ:250     FMMJ:400
-------------------------------------------------------------------------------
SES:227  TYPE:CtoC  ST:ACTIVE  PR:48           STI:10/00  STO:10/00  EEC:NO  
ID :227  START:03/07/2015 14:50:17        DURATION:5          REMAINING:-
        IN:Abilis1         BCI:Speech   OUT:Clus2             BCO:Speech
      CDI:ux0736                       CDO:ux736
      CGI:ueq767                       CGO:ueq767
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:9600   FMRLY:YES    FAXSP:9600   DJ:50      FMDJ:200
                     BW:12000  SC:NO        MODSP:9600   MJ:150     FMMJ:400

The message “NO CTI CONNECTIONS” is generated if no CTI connection is running.

[13:29:11] ABILIS_CPX:d ctic

NO CTI CONNECTIONS

The new heterogeneous group architecture introduces an intermediate layer when the group is involved, regardless of the call being unicast or multicast.

This intermediate layer is removed when the call is connected or when the routing fails.

For this reason you will see two or more connections up to the ALERT state, XtoG and GtoX, which will be replaced by the final one.

Here is an example of a call to a multicast heterogeneous group before answering:

[17:00:09] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91   91   StoG Sip      G32      14  ALERT  9002                1234
91   92   GtoV G32      101      14  ALERT  9002                1234
91   93   GtoV G32      102      14  ALERT  9002                1234
91   94   GtoV G32      103      14  ALERT  9002                1234
91   95   GtoC G32      CPXPBX   14  ALERT  9002                0521  

Here is an example of a call to a multicast heterogeneous group after answering:

[17:00:09] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91   91   StoV Sip      103      14  ACTIVE 9002                1234   

49.10.5. CTI Debug Log (START LDME)

Suppose a call is made from internal number 49 to number 99 and the CTI Router forward this call to external number 067161600.

The Abilis has the following CTIR route:

[14:16:33] ABILIS_CPX:d ctir pr:2

Last change: 17/11/2015 15:37:42 CET 

---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
   |BCI   |POI |SR      |GI |OUT      |CDI                 |CDO
ACT|NEXT        |LAST       |EEC |T301|CGI                 |CGO
EDT|SP    |SC   |DJ   |MJ   |FMDJ|FMMJ|SDI                 |SDO
   |SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI                 |SGO
   |                        |BCO      |RGI                 |RGO
   |FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG  |OG  |SG        |DL  |DH
   |CODERS
   |CODERSOUT
   |TI1 .. TI5
--------------------------------------------------------------------------------
2   VOICE  149  #        #   Sip       99                   067161600           
    NO           ANY         NO   Dft  *                    067161699           
    64000  Sys   Sys   Sys   Sys  Sys  *                    *                   
--------------------------------------------------------------------------------

Debug Log can be simultaneously sent to the current Control Port session using start ldm or start ldme commands. Events are displayed in the same time that they occurs and that they're recorded into the buffer in memory.

Example of debug log and his explanation:

[14:24:26] ABILIS_CPX:start ldme

Current Local Time: Thursday 19/11/2015 14:35:01 (UTC+1.00)

Start Debug Log content real-time logging (Type CTRL+C + ENTER to stop):

Date   Time   Resource   Ses   Id   Event          Parameters
------ ------ ---------- ----- ---- -------------- --------------------------------------
191115 143556 CtiP-149       8    8 E-DialRx       CH:1 BC:Speech CG:uxq49 USER:21 

# The user 21 with number 49 make a call. The call is made from CTIP-149.

191115 143556 CtiP-149       8    8 E-CallRx       CH:1 BC:Speech CD:ux99 CG:uxq49       
                                                   USER:21

# The Abilis CTI router receive a call from CTIP-149 (number:49) to number 99.

191115 143556 CtiP-149       8    8 E-Route Match  PR:2                                   

# The Abilis CTI router have matched the priority PR:2  for this incoming call.

191115 143556 CtiSip         8    8 E-CallTx       BC:Speech TY:VtoS CD:ux067161600       
                                                   CG:uxq067161699                        
                                                   CODERS:G.711A,G.711u,Spirit,G.729A  

# The Abilis CTI router forward the call to SIP. He change the CD from 99 to 067161600 and CG from 49 to 067161699 and send his list of allowed coders.

191115 143556 CtiP-149       8    8 E-NumComplete  CDI:ux99 CDO:ux067161600
191115 143558 CtiSip         8    8 E-ProgressRx   PI:81 88 USER:sip_unite CODERS:G.711A  

# The ABILIS CTISIP forward the call to user:sip_unite.

191115 143558 CtiP-149       8    8 E-ProgressTx   PI:81 88
191115 143559 CtiSip         8    8 E-AlertRx      CH:8 CODERS:G.711A                     
191115 143559 CtiP-149       8    8 E-AlertTx      CH:1 PI: 81 88

# The Abilis CTISIP confirm the call and send the alerting tone. The selected coders is G.711A.

191115 143602 CtiSip         8    8 E-ConnRx       CH:8 CODERS:G.711A
191115 143602 CtiP-149       8    8 E-ConnTx       CH:1                                   

# The caller answered.

191115 143624 CtiSip         8    8 E-DiscRx       CH:8 CAUSE:80 90 (U, Normal call 
                                                   clearing) USER:sip_unite
191115 143624 CtiSip         8    8 E-DiscConfTx   CH:8                                   
191115 143624 CtiP-149       8    8 E-DiscTx       CH:1 CAUSE:80 90 (U, Normal call 
                                                   clearing) USER:21

# The caller has closed the call.

In this example the user 21 with the number 49 has made a call to number 99 and the CTIR router has forwarded this call to the number 067161600, and also the CTIR router have changed the calling number from 49 to 067161699. The call has received from CTIP-149 and has sent it to SIP.

[Note]Note

To view the debug log for the previous calls use the command: d ldme.

49.10.6. DSP and Audio Coders

The following command shows the available DSP and their state; it shows the maximum number of possible simultaneous calls.

[08:40:39] ABILIS_CPX:d d ctiac 

-------------------------------------------------------------------------------
AC   Card    DSP/C Bus/TS  DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
-------------------------------------------------------------------------------
  0  BRI4-2    0/0   1/00  RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1   1/01  RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2   1/02  RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3   1/03  RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0   1/05  RUN      IDLE     -       -       -                -
  5  BRI4-2    1/1   1/06  RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2   1/07  RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3   1/08  RUN      IDLE     -       -       -                -

Use the following command to view information in extended format.

[16:16:41] ABILIS_CPX:d de ctiac

-------------------------------------------------------------------------------
AC   Card    DSP/C  Bus/TS DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
     Dtmf    DhVol  DlVol  FmLevel  InGain   OutGain SigGain MaxFaxSp  MaxModSp
     SC      V-DJ   V-MJ   V-CurJ   V-TopJ   V-AvgJ  EC      BypassCoder
     ECM     FM-DJ  FM-MJ  FM-CurJ  FM-TopJ  FM-AvgJ FaxTxPg FaxFlowState
-------------------------------------------------------------------------------
  0  BRI4-2    0/0    8/00 RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1    8/01 RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2    8/02 RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3    8/03 RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0    9/05 RUN      IN-USE   VOICE   VOICE   Spirit/6.4k 108/01
     OUTBAND -4     -6     -9       0        0       0       9600      7200
     NO      50     150    80       100      68      YES     -
             200    400    0        0        0       0       -
  5  BRI4-2    1/1    9/06 RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2    9/07 RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3    9/08 RUN      IDLE     -       -       -                -

The following command shows the available coders supported by CTI cards installed and the number of simultaneous calls.

[08:44:19] ABILIS_CPX:d d ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
       CTIR-STATE:ENABLED     CALLS-CURRENT:1      CALLS-PEAK:8
       AC-STATE:ENABLED       AC-CURRENT:1         AC-PEAK:7
       ------------------------------------------------------------------------
       -- Number of simultaneous calls ----------------------------------------
                      | State: Alerting/Connected |        State: Any         |
       ---------------|---Current---|----Peak-----|---Current---|----Peak-----|
       TR             |           0 |           1 |           0 |           1 |
       DATA           |           0 |           1 |           0 |           1 |
       VtoCISDA       |           1 |           5 |           1 |           5 |
       CISDAtoCISDA   |           0 |           2 |           0 |           4 |
       CISDAtoV       |           0 |           2 |           0 |           2 |
       ALL            |           1 |           8 |           1 |           8 |
       ------------------------------------------------------------------------
       - AC and SWAC common available coders ----------------------------------
       -- Coder ---|-- Bit rates (kbps) --|-- Coder ---|-- Bit rates (kbps) --|
       G.711A      |64                    |G.711u      |64                    |
       G.729A      |8                     |TRANSPARENT |64                    |
       Spirit      |6.4, 7.2, 8, 8.8, 9.6 |
       ------------------------------------------------------------------------
       - SWAC and MCD limits by CPU -------------------------------------------
       MAX-SWAC-0ms:28   MAX-SWAC-8ms:24   MAX-SWAC-16ms:22   MAX-SWAC-32ms:19
       MAX-MCD-SPIRIT:28                   MAX-MCD-G729A:33
       - SWAC and MCD diagnostics ---------------------------------------------
       CUR-SWAC:1   PEAK-SWAC:6   REST-SWAC:7   MAX-SWAC:8    LIMIT-SWAC:HDLC
       CUR-MCD:0    PEAK-MCD:2                  MAX-HDLC:8
       ------------------------------------------------------------------------
       - Clock Sources for H100 cards -----------------------------------------
       CLK:38 
       - Clock Sources for NOT-H100 cards -------------------------------------
                          *** No NOT-H100 cards running ***                    

Type the following commands to show the statistics about DSP and audio coders:

[08:48:57] ABILIS_CPX:d s ctiac

-------------------------------------------------------------------------------
AC's Statistics were cleared 6 days 11:37:33 ago, on 24/04/2015 at 21:12:18
-------------------------------------------------------------------------------

AC:0   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         86|           |CLOSE      |         86|           |
       PCK        |     521791|     446607|CHR        |   20656562|   15657186|
       VOICE-UND  |           |        424|FM-UND     |           |          0|
       VOICE-OVR  |           |        105|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     633056|     446390|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     501398|     429708|FRM-FAX-REL|         88|       1291|
       FRM-SILENCE|     120687|      15317|FRM-CED    |          1|          2|
       FRM-SID    |       7502|          0|FRM-FAX-DUM|       3330|           |
       FRM-DTMF   |         50|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        404|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1376|
       ------------------------------------------------------------------------

AC:1   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         83|           |CLOSE      |         83|           |
       PCK        |     266191|     222528|CHR        |   16375754|   13084940|
       VOICE-UND  |           |       3117|FM-UND     |           |          0|
       VOICE-OVR  |           |        314|FM-OVR     |           |          0|
       VOICE-LOST |          1|           |FM-LOST    |          0|           |
       FRM        |     339277|     222144|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     256918|     209117|FRM-FAX-REL|        630|       5469|
       FRM-SILENCE|      62069|       7497|FRM-CED    |          7|          0|
       FRM-SID    |       3175|          0|FRM-FAX-DUM|      16445|           |
       FRM-DTMF   |         33|          2|FAX-TOUT   |          0|           |
       TX-UND     |           |       2886|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1093|
       ------------------------------------------------------------------------

AC:2   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         85|           |CLOSE      |         85|           |
       PCK        |     212028|     213795|CHR        |   11544936|   11103158|
       VOICE-UND  |           |        677|FM-UND     |           |          0|
       VOICE-OVR  |           |        341|FM-OVR     |           |          3|
       VOICE-LOST |          2|           |FM-LOST    |          0|           |
       FRM        |     258895|     213321|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     205093|     206882|FRM-FAX-REL|        707|       1828|
       FRM-SILENCE|      44488|       4546|FRM-CED    |          2|          4|
       FRM-SID    |       2275|          0|FRM-FAX-DUM|       6324|           |
       FRM-DTMF   |          6|          3|FAX-TOUT   |          0|           |
       TX-UND     |           |        615|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1224|
       ------------------------------------------------------------------------

AC:3   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     329029|     353294|CHR        |   16531696|   14974230|
       VOICE-UND  |           |       3287|FM-UND     |           |          0|
       VOICE-OVR  |           |       1369|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     414667|     351840|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     320074|     340720|FRM-FAX-REL|        176|       1323|
       FRM-SILENCE|      87166|       9734|FRM-CED    |          2|          0|
       FRM-SID    |       3181|          0|FRM-FAX-DUM|       4051|           |
       FRM-DTMF   |         17|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |       2904|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1361|
       ------------------------------------------------------------------------

AC:4   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     424578|     388329|CHR        |   37589920|   34629560|
       VOICE-UND  |           |        663|FM-UND     |           |          0|
       VOICE-OVR  |           |        566|FM-OVR     |           |          3|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     479323|     387648|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     414983|     381352|FRM-FAX-REL|        983|         88|
       FRM-SILENCE|      57939|       6141|FRM-CED    |          0|          4|
       FRM-SID    |       3063|          0|FRM-FAX-DUM|       2292|           |
       FRM-DTMF   |         63|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        629|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1271|
       ------------------------------------------------------------------------

AC:5   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     600272|     497017|CHR        |   26027434|   19455056|
       VOICE-UND  |           |        579|FM-UND     |           |          0|
       VOICE-OVR  |           |        119|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     734820|     496826|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     576501|     481701|FRM-FAX-REL|        126|       1948|
       FRM-SILENCE|     144277|      13088|FRM-CED    |          2|          2|
       FRM-SID    |       8851|          0|FRM-FAX-DUM|       5061|           |
       FRM-DTMF   |          2|         34|FAX-TOUT   |          0|           |
       TX-UND     |           |        249|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1153|
       ------------------------------------------------------------------------

AC:6   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     374751|     373547|CHR        |   18749814|   16331086|
       VOICE-UND  |           |       1775|FM-UND     |           |          0|
       VOICE-OVR  |           |        904|FM-OVR     |           |          2|
       VOICE-LOST |          3|           |FM-LOST    |          0|           |
       FRM        |     488459|     372587|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     357758|     355873|FRM-FAX-REL|       1495|       2515|
       FRM-SILENCE|     113082|      14123|FRM-CED    |          4|          2|
       FRM-SID    |       5827|          0|FRM-FAX-DUM|      10236|           |
       FRM-DTMF   |         57|         11|FAX-TOUT   |          0|           |
       TX-UND     |           |       1517|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1229|
       ------------------------------------------------------------------------

AC:7   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     444140|     354474|CHR        |   19114900|   14292406|
       VOICE-UND  |           |       1133|FM-UND     |           |          0|
       VOICE-OVR  |           |        438|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     563101|     353994|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     428131|     340864|FRM-FAX-REL|        328|       2156|
       FRM-SILENCE|     122093|      10900|FRM-CED    |          4|          0|
       FRM-SID    |       5856|          0|FRM-FAX-DUM|       6635|           |
       FRM-DTMF   |         54|         18|FAX-TOUT   |          0|           |
       TX-UND     |           |        925|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1180|
       ------------------------------------------------------------------------
[08:49:51] ABILIS_CPX:d s ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
      --- Cleared 0 days 20:09:01 ago, on 16/06/2015 at 12:16:49 --------------
      -- Number of successful (connected) calls, updated at call end ----------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|          6|          9|          0|         15|
      DATA        |          2|          0|          0|           |          2|
      VtoCISDA    |          0|         33|          0|         16|         49|
      CISDAtoCISDA|          1|          0|          0|         30|         31|
      CISDAtoV    |         21|          0|          0|          2|         23|
      SUM         |         24|         39|          9|         48|        120|
      -------------------------------------------------------------------------
      -- Seconds of successful (connected) calls, updated at call end ---------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|        610|        422|          0|       1032|
      DATA        |         72|          0|          0|           |         72|
      VtoCISDA    |          0|       8226|          0|        870|       9096|
      CISDAtoCISDA|         47|          0|          0|       3500|       3547|
      CISDAtoV    |       6773|          0|          0|        473|       7246|
      SUM         |       6892|       8836|        422|       4843|      20993|
      -------------------------------------------------------------------------
      -- Number of unsuccessful calls -----------------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|          3|          3|          0|          6|
      DATA        |          0|          0|          0|           |          0|
      VtoCISDA    |          0|         32|          0|          0|         32|
      CISDAtoCISDA|          0|          0|          0|          4|          4|
      CISDAtoV    |         12|          0|          0|          2|         14|
      SUM         |         12|         35|          3|          6|         56|
      -------------------------------------------------------------------------
      -- Internal failures for not connected calls ----------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      NoRoute     |           |           |           |           |          0|
      NoDest      |           |           |           |           |          0|
      NoPcmRes    |          0|          0|          0|          0|          0|
      NoAcRes     |          0|          0|          0|          0|          0|
      NoEecRes    |          0|          0|          0|          0|          0|
      NoHdlcRes   |          0|          0|          0|           |          0|
      NoAcCodec   |          0|          0|          0|          0|          0|
      PlinkFail   |          0|          0|           |          0|          0|
      BwLimit     |           |          0|           |          0|          0|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------
      -- Internal failures after call connected -------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      PlinkFail   |          0|          0|           |          0|          0|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------