Chapter 63. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
63.1. CTIDISA overview
63.1.1. User identification
63.1.2. Post-selection
63.1.3. Automatic Call Distribution
63.1.4. Call Back
63.1.5. Data Call Back
63.2. CTIDISA resource
63.2.1. Activating the CTIDISA resource
63.2.2. CTIDISA resource parameters
63.3. CTIDISA tables
63.3.1. CTIDISA Service table
63.3.2. CTIDISA User table
63.4. Example of Post Selection configuration
63.4.1. Configuring the CTIDISA resource
63.4.2. Configuring the CTIDISA Service table
63.4.3. Configuring the CTIDISA User table
63.4.4. Configuring the CTI Routing
63.5. Example of Automatic Call Distribution configuration
63.5.1. Configuring the CTIDISA resource
63.5.2. Configuring the CTIDISA Service table
63.5.3. Configuring the CTIDISA User table
63.5.4. Configuring CTI Routings
63.6. Example of Call Back configuration
63.6.1. Configuring the CTIDISA resource
63.6.2. Configuring the CTIDISA Service table
63.6.3. Configuring the CTIDISA User table
63.6.4. CTI Routing configuration
63.7. Example of Data Call Back configuration
63.7.1. Configuring the CTIDISA resource
63.7.2. Configuring the CTIDISA Service table
63.7.3. Configuring CTI Routings
63.8. Message files
63.8.1. File audio format
63.8.2. Commands to manage audio files
63.8.3. Example of insertion of WAV files and creation of CPM
63.9. CTIDISA diagnostics and statistics
63.9.1. CTIDISA diagnostics
63.9.2. CTIDISA statistics
63.9.3. Advanced Debug of the CtiDisa resource
63.10. DISA administration through web interface
