| 47.9. CTIDISA diagnostics and statistics | ||
|---|---|---|
 | Chapter 47. DISA - Direct Inward System Access |  |
| 47.9. CTIDISA diagnostics and statistics | ||
|---|---|---|
| | Chapter 47. DISA - Direct Inward System Access | |
The following commands are used to display the diagnostics of the CTIDISA resource:
Shows diagnostic information, such as the state resource, the number of used channels, the name of the identified user and service, the Q931 state of the incoming/outgoing call, the calling/called number of the incoming/outgoing call, the connection time of the current incoming/outgoing call, the current number of loop.
Shows diagnostic information in an extended format: the same information listed for d d ctidisa and in addition the call identifier of incoming/outgoing call, the internal state of the channel, the type of tone/message and the name of CTISYS tone or Vocal message which are playing.
[03:45:23] ABILIS_CPX:d d ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
STATE:ACTIVE USED-CHAN:0
- DISA Channels diagnostics --------------------------------------------
CH: User Q931State-In CGI Time-In Nrty
Service Q931State-Out CDO Time-Out Loop
------------------------------------------------------------------------
0 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
1 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
2 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
3 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
4 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
5 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
6 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
7 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
8 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
9 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------[03:56:05] ABILIS_CPX:d de ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
STATE:ACTIVE USED-CHAN:0
- DISA Channels diagnostics --------------------------------------------
CH: User Q931State-In CGI Time-In Nrty
Service Q931State-Out CDO Time-Out Loop
Id-In Id-Out Phase Playing Tone/Message
------------------------------------------------------------------------
0 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
1 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
2 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
3 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
4 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
5 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
6 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
7 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
8 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------
9 DISCONNECTED 0 0
DISCONNECTED 0 0
0 0
------------------------------------------------------------------------The following commands are used to display the statistics of the CTIDISA resource:
Shows statistic information, such as the number of incoming/outgoing calls, the number of incoming/outgoing calls that reached ACTIVE state, the number of incoming/outgoing calls that were closed prior to reach ACTIVE state, the number of incoming/outcoming voice frames;
Shows statistic information in an extended format: the same information listed for d s ctidisa command are shown for each channel.
[22:15:27] ABILIS_CPX:d s ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
--- Cleared 091:01:20:34 ago, on 01/10/2007 at 04:51:42 ----------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-CALL | 5182| |I-SUCC-CALL| 5107| |
I-TIME-CALL| 695438| |I-FAIL-CALL| 0| |
I-VOICE-FRM| 34847445| 40743886| | | |
O-CALL | | 4369|O-SUCC-CALL| | 4010|
O-TIME-CALL| | 592376|O-FAIL-CALL| | 1000|
O-VOICE-FRM| 26127200| 26127186|
------------------------------------------------------------------------[22:15:30] ABILIS_CPX:d se ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
--- Cleared 091:01:21:12 ago, on 01/10/2007 at 04:51:41 ----------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-CALL | 5182| |I-SUCC-CALL| 5107| |
I-TIME-CALL| 695438| |I-FAIL-CALL| 0| |
I-VOICE-FRM| 34847445| 40743886| | | |
O-CALL | | 4369|O-SUCC-CALL| | 4010|
O-TIME-CALL| | 592376|O-FAIL-CALL| | 1000|
O-VOICE-FRM| 26127200| 26127186|
------------------------------------------------------------------------
CH:0
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 1096| 1098|I-DTMF | 1| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------
CH:1
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 8805| 10777|I-DTMF | 1| |
O-VOICE-FRM| 5981| 5981|
------------------------------------------------------------------------
CH:2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 17402| 18212|I-DTMF | 1| |
O-VOICE-FRM| 16219| 16219|
------------------------------------------------------------------------
CH:3
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 18028| 22767|I-DTMF | 1| |
O-VOICE-FRM| 12621| 12621|
------------------------------------------------------------------------
CH:4
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 1289| 2045|I-DTMF | 1| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------
CH:5
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 6285| 8882|I-DTMF | 1| |
O-VOICE-FRM| 2996| 2996|
------------------------------------------------------------------------
CH:6
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 8851| 13394|I-DTMF | 1| |
O-VOICE-FRM| 3016| 3016|
------------------------------------------------------------------------
CH:7
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 0| 0|I-DTMF | 0| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------
CH:8
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 0| 0|I-DTMF | 0| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------
CH:9
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 0| 0|I-DTMF | 0| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------This section shows the commands used to view the state of the calls and the queues of the CtiDISA resource.
![[Note]](../images/note.png) | Note |
|---|---|
To use these commands you need to have administrator or super user rights. |
Type tyhe following command to view the commands allowed:
[03:59:00] ABILIS_CPX:debug res:ctidisa lsn:0
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:288 Date/Time:14/11/2010 03:59:07 TraceTime:<NotRunning>
DISA port: Debug info
LSN:0 This help message
LSN:1 Driver object (bin)
LSN:2 Diagnostics (txt)
LSN:3 Statistics (txt)
LSN:100 FRMWR test (txt)
LSN:200 Start tracing of voice frames (txt)
LSN:201 Stop tracing of voice frames (txt)
Subobjects:
CMD:Cx Channel (0-y)The following command shows the number of used channels and the number of the used/free queues.
[10:55:10] ABILIS_CPX:debug res:ctidisa lsn:2
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:243 Date/Time:25/06/2007 10:55:14 TraceTime:<NotRunning>
DISA port - diagnostics
--------------+----------
Name | Value
--------------+----------
State | ACTIVE
Used channels | 2
FIFO - used | 0
FIFO - free | 29
--------------+----------The following command shows the statistics of the calls.
[10:55:57] ABILIS_CPX:debug res:ctidisa lsn:3
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:451 Date/Time:25/06/2007 10:55:59 TraceTime:<NotRunning>
DISA port - statistics
------------+----------
Name | Value
------------+----------
Event IN | 14397
Event OUT | 12300
Call IN | 1440
Call ACC | 1440
Call REJ | 0
Voice IN | 11835552
Voice OUT | 13004449
Handle OPN | 3525
Handle CLS | 3523
Handle DSC | 0
Timer RSQ | 3960
Timer CLR | 2492
Timer EXP | 1468
------------+----------| |  | |
| 47.8. Message files |  | 47.10. DISA administration through web interface |