Chapter 47. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
47.1. CTIDISA overview
47.1.1. User identification
47.1.2. Post-selection
47.1.3. Automatic Call Distribution
47.1.4. Call Back
47.1.5. Data Call Back
47.2. CTIDISA resource
47.2.1. Activating the CTIDISA resource
47.2.2. CTIDISA resource parameters
47.3. CTIDISA tables
47.3.1. CTIDISA Service table
47.3.2. CTIDISA User table
47.4. Example of Post Selection configuration
47.4.1. Configuring the CTIDISA resource
47.4.2. Configuring the CTIDISA Service table
47.4.3. Configuring the CTIDISA User table
47.4.4. Configuring the CTI Routing
47.5. Example of Automatic Call Distribution configuration
47.5.1. Configuring the CTIDISA resource
47.5.2. Configuring the CTIDISA Service table
47.5.3. Configuring the CTIDISA User table
47.5.4. Configuring CTI Routings
47.6. Example of Call Back configuration
47.6.1. Configuring the CTIDISA resource
47.6.2. Configuring the CTIDISA Service table
47.6.3. Configuring the CTIDISA User table
47.6.4. CTI Routing configuration
47.7. Example of Data Call Back configuration
47.7.1. Configuring the CTIDISA resource
47.7.2. Configuring the CTIDISA Service table
47.7.3. Configuring CTI Routings
47.8. Message files
47.8.1. File audio format
47.8.2. Commands to manage audio files
47.8.3. Example of insertion of WAV files and creation of CPM
47.9. CTIDISA diagnostics and statistics
47.9.1. CTIDISA diagnostics
47.9.2. CTIDISA statistics
47.9.3. Advanced Debug of the CtiDisa resource
47.10. DISA administration through web interface
