Chapter 50. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
50.1. CTIDISA overview
50.1.1. User identification
50.1.2. Post-selection
50.1.3. Automatic Call Distribution
50.1.4. Call Back
50.1.5. Data Call Back
50.2. CTIDISA resource
50.2.1. Activating the CTIDISA resource
50.2.2. CTIDISA resource parameters
50.3. CTIDISA tables
50.3.1. CTIDISA Service table
50.3.2. CTIDISA User table
50.4. Example of Post Selection configuration
50.4.1. Configuring the CTIDISA resource
50.4.2. Configuring the CTIDISA Service table
50.4.3. Configuring the CTIDISA User table
50.4.4. Configuring the CTI Routing
50.5. Example of Automatic Call Distribution configuration
50.5.1. Configuring the CTIDISA resource
50.5.2. Configuring the CTIDISA Service table
50.5.3. Configuring the CTIDISA User table
50.5.4. Configuring CTI Routings
50.6. Example of Call Back configuration
50.6.1. Configuring the CTIDISA resource
50.6.2. Configuring the CTIDISA Service table
50.6.3. Configuring the CTIDISA User table
50.6.4. CTI Routing configuration
50.7. Example of Data Call Back configuration
50.7.1. Configuring the CTIDISA resource
50.7.2. Configuring the CTIDISA Service table
50.7.3. Configuring CTI Routings
50.8. Message files
50.8.1. File audio format
50.8.2. Commands to manage audio files
50.8.3. Example of insertion of WAV files and creation of CPM
50.9. CTIDISA diagnostics and statistics
50.9.1. CTIDISA diagnostics
50.9.2. CTIDISA statistics
50.9.3. Advanced Debug of the CtiDisa resource
50.10. DISA administration through web interface
