| 50.5. Example of Automatic Call Distribution configuration | ||
|---|---|---|
 | Chapter 50. DISA - Direct Inward System Access |  |
| 50.5. Example of Automatic Call Distribution configuration | ||
|---|---|---|
| | Chapter 50. DISA - Direct Inward System Access | |
Pre-identification is based on called number verification. User identification is based on calling number verification. The automatic call is enabled toward a number in post-selection (possible only after user identification).
Refer to Section 50.5, “Example of Automatic Call Distribution configuration” to have more information about ACD.
![[Tip]](../images/tip.png) | Tip |
|---|---|
More examples are available at Section 69.15, “How to configure CTIDISA to implement a responder”. |
Activate the resource and set the
RESTRICTED-CALLING parameter to
NO.
[10:32:38] ABILIS_CPX:s p ctidisa act:yes restricted-calling:noCOMMAND EXECUTED [10:32:56] ABILIS_CPX:d p ctidisaRES:CtiDisa ------------------------------------------------------------------- Run DESCR:Direct_Inward_System_Access LOG:NO ACT:YES sesnum:10 RESTRICTED-CALLING:NO PROVIDE-SG:NO CALL-ABORT:** CALL-REPEAT:** PIN-START:* PIN-END:# NPOO-CT:SYS CTIP-TYPE:NET-PRIVATE BUSY-NOCHAN:YES WDIR:C:\APP\DISA\
![[Caution]](../images/caution.png) | Caution |
|---|---|
To activate the changes made execute the initialization command init res:ctidisa. |
Create the “acd” service with the following characteristics:
maximum number of simultaneous calls: 5;
duration of ALERTING status for incoming calls: 0 seconds;
Automatic Call Distribution enabled;
time interval between two call attempts: 15 seconds;
LOOP enabled for “user busy”, “no answer”, “selection not allowed” and “all other reasons”;
use of tone set “test”;
pre-identification based on the called number: 002;
call enabled in post-selection toward number 501;
automatic call toward number 501, after identification.
Type the following commands.
[17:50:26] ABILIS_CPX:a ctidisa service:acdCOMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:acd max-calls:5 conn-delay:0COMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:acd mode:acd acd-interval:15COMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:acd LOOP-BUSY:yes LOOP-NOANSWER:yes LOOP-DENIED:yes LOOP-OTHER:yesCOMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:acd INTRO:test WELCOME:test INITDIAL:test AFTERPIN:test LOOPDIAL:test IDENFAIL:test CALLNA:test ALERT:test BUSY:test NOANSWER:test DISC:test HOLD:test BYE:test[17:50:26] ABILIS_CPX:s ctidisa service:acd cdi:002 permit:501COMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:acd auto-cdo:501COMMAND EXECUTED
This is the result:
[10:47:25] ABILIS_CPX:d ctidisa service:acd
- Not Saved (SAVE CONF) -------------------------------------------------------
Total number of services:2
-------------------------------------------------------------------------------
SERVICE:acd DESCR:
MODE: ACD |INTRO-STATE: CREQ |INTRO: test
ROUTING: PREFIX |CONN-DELAY: 0 |WELCOME: test
MAX-CALLS: 5 |PC-OFFER: * |INITDIAL: test
BC: Speech |TRANSFER: NO |AFTERPIN: test
CB: NO |ACD-INTERVAL: 15 |LOOPDIAL: test
CB-DELAY: 5 |DIAL-TOUT: 30 |IDENFAIL: test
CB-NRTY: 1 |PIN-TOUT: 15 |CALLNA: test
CB-UNK-CDO: 'CGI' |NUM-TOUT: 15 |ALERT: test
CB-NAT-CDO: 0'CGI' |BUSYDISC: 4 |BUSY: test
CB-INT-CDO: 00'CGI' |LOOP-BUSY: YES |NOANSWER: test
CB-CGO: # |LOOP-NOANSWER: YES |DISC: test
CTIP-TYPE-O: * |LOOP-DENIED: YES |HOLD: test
AUTO-CDO: 501 |LOOP-OTHER: YES |BYE: test
TOUT-CDO: # |MAX-LOOPS: 99
PERMIT: 501 |MAX-LOOPS-CDO: #
CDI: 002 |TRFA: NO
CGI: #
SUB-SERVICE: #
-------------------------------------------------------------------------------Create the user “acd” with the following characteristics:
identification through the calling number;
no service re-assigning;
maximum number of simultaneous call: 3;
post-selection enabled toward all numbers allowed to service in which the caller has been identified;
verification of the calling number: 01234567.
Type the following commands.
[10:58:14] ABILIS_CPX:a ctidisa user:acdCOMMAND EXECUTED [15:41:04] ABILIS_CPX:s ctidisa user:acd service:auto max-calls:3 permit:* deny:# cgi:01234567COMMAND EXECUTED
This is the result:
[15:42:20] ABILIS_CPX:d ctidisa user:acd
- Not Saved (SAVE CONF) -------------------------------------------------------
Total number of users:4
-------------------------------------------------------------------------------
USER:acd
PIN: # |MAX-CALLS: 3 |PERMIT: *
SERVICE: AUTO |CB: NO |DENY: #
CGI: 01234567
-------------------------------------------------------------------------------Assume to receive calls from a group of BRI ports (G2) or from clusters; route the calls toward DISA and enable post-selection toward a group of POTS ports.
Configure incoming routings (toward DISA):
[12:05:34] ABILIS_CPX:a ctir pr:1 poi:g2 out:disa cdi:00?COMMAND EXECUTED [12:29:54] ABILIS_CPX:a ctir pr:2 sr:* out:disa cdi:00? sp:64000COMMAND EXECUTED
Configure outgoing routing (from DISA toward PBX):
[14:29:04] ABILIS_CPX:a ctir pr:3 poi:disa out:pbx cdi:5?? cdo:'cdi.s2' sp:64000
COMMAND EXECUTEDThis is the result:
[12:05:48] ABILIS_CPX:d ctir
- Not Saved (SAVE CONF), Not Refreshed (INIT) ---------------------------------
Last change: 17/06/2015 10:01:34 CET
---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
|BCI |POI |SR |GI |OUT |CDI |CDO
ACT|NEXT |LAST |EEC |T301|CGI |CGO
EDT|SP |SC |DJ |MJ |FMDJ|FMMJ|SDI |SDO
|SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI |SGO
| |BCO |RGI |RGO
|FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG |OG |SG |DL |DH
|CODERS
|CODERSOUT
|TI1 .. TI5
--------------------------------------------------------------------------------
0 DATA * # # Sl * *
--------------------------------------------------------------------------------
1 VOICE G2 # # Disa 00? *
--------------------------------------------------------------------------------
2 VOICE # * # Disa 00? *
NO ANY NO Dft * *
64000 Sys Sys Sys Sys Sys * *
--------------------------------------------------------------------------------
3 VOICE Disa # # PBX 5?? 'CDI.S2'
NO ANY NO Dft * *
64000 Sys Sys Sys Sys Sys * *
--------------------------------------------------------------------------------| |  | |
| 50.4. Example of Post Selection configuration |  | 50.6. Example of Call Back configuration |