56.10. Diagnostics and statistics
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56.10. Diagnostics and statistics

This section is an overview of the most frequently commands used to display the diagnostics and statistics of the CTI resources.

56.10.1. CTI Ports diagnostics and statistics

To show the diagnostics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d d ctip / d de ctip

Shows the diagnostics of all the CTI ports.

d d ctip:<CTIP_number> / d de ctip:<CTIP_number>

Shows the diagnostics of a single CTI port.

To show the statistics of the CTI Ports (ISDN Basic or Primary Rate) the following commands are used:

d s ctip

Shows the statistics of all the CTI ports.

d s ctip:<CTIP_number>

Shows the statistics of a single CTI port.

More information can be viewed using the following commands:

d se ctip

Shows the extended statistics of all the CTI ports.

d se ctip:<CTIP_number>

Shows the extended statistics of a single CTI port.

56.10.1.1. ISDN ports diagnostics and statistics

56.10.1.1.1. ISDN PRI ports diagnostics and statistics

This command reports the current situation of PRI port:

[16:46:29] ABILIS_CPX:d d ctip:1

CTIP:1   ----------------------------------------------------------------------
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
       1   10-CONNECTED-TO      3111111111              111111117              
       2   10-CONNECTED-FROM    0111111111              0                      
       3   10-CONNECTED-FROM    0111111111              9                      
       4   10-CONNECTED-FROM    0111111111              9                      
       5   10-CONNECTED-FROM    0111111111              1                      
       6   10-CONNECTED-FROM    0111111111              3                      
       7   10-CONNECTED-FROM    0111111111              7                      
       8   10-CONNECTED-TO      3311111111              111111117              
       11  10-CONNECTED-TO      0311111111              111111117              
       - Sapi ------- TEI -- STATE ------------ LOC-side -- REM-side-----------
         16 (X.25 )    10    00-INACTIVE        -           -
         0  (Q.931)     0    07-CONNECTED       NT          TE
       ------------------------------------------------------------------------
       ISDN-STATE:PRI-UP                  LINE-DOWN:1          SLIPS:629       
       RxAlarms:NONE                      TxAlarms:NONE

Data shows that the physical layer is UP (ISDN-STATE:PRI-UP) and the TEI has been correctly negotiated (TEI-0, STATE:07-CONNECTED). Several calls are present (CONNECTED-FROM, CONNECTED-TO) at this port and for each one the corresponding PRI channel in use (CH:1-2-3...) is indicated.

The meaning:

USER

Name of the user assigned to this port. From 1 up to 32 ASCII characters or "#". The user must be present and it must not be already assigned to another port.

OPSTATE

The operative state of the port.

STATE

The overall state of the port.

CH

Channel number.

STATE

Channel state.

CG

Calling address.

SG

Calling sub-address.

CD

Called address.

SD

Called sub-address.

Sapi

Referenced LAPD SAPI.

TEI

LAPD Currently assigned TEI.

STATE

LAPD driver state.

LOC-side

Local side.

REM-side

Remote side.

ISDN-STATE

CTI port state:

  • PRI-UP;

  • PRI-DOWN.

LINE-DOWN

Number of state transitions from UP to DOWN.

SLIPS

Number of SLIPS detected at level 1.

RxAlarms

Bitmap of current alarms in Rx direction.

TxAlarms

Bitmap of current alarms in Tx direction.

This command can help to understand what is happening, in case of troubles:

[11:19:27] ABILIS_CPX:d s ctip:1 

CTIP:1   ----------------------------------------------------------------------
       USER:#                                 
       --- Cleared 154 days 02:22:53 ago, on 15/01/2018 at 08:56:39 -----------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |      22148|        216|SUCC-CALL  |      54128|      52978|
       TIME-CALL  |    5606369|    5946959|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931) TEI:ALL
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |         20|
       REP        |          0|          0|INFO       |     971089|     504465|
       UI         |          0|          0|RR         |    1683262|    2149889|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          2|
       UA         |          2|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          1|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |   20981718|   16950508|FRM        |    2654353|    2654356|
       CHR-D      |   20981718|   16950508|FRM-D      |    2654353|    2654356|
       ERRORS     |          1|          0|
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        629|        N/A|LINE-DOWN  |          1|           |
       CRC4       |          0|          0|LOS        |          1|           |
       BAD-CODING |          4|           |AIS        |          0|          0|
       LFA        |          1|           |RAI        |          1|          2|
       LMFA       |          2|           |
       ------------------------------------------------------------------------

[11:19:32] ABILIS_CPX:d se ctip:1

CTIP:1   ----------------------------------------------------------------------
       USER:#                                 
       --- Cleared 154 days 02:22:57 ago, on 15/01/2018 at 08:56:39 -----------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |      22148|        216|SUCC-CALL  |      54128|      52978|
       TIME-CALL  |    5606381|    5946963|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931)  TEI:0  
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |         20|
       REP        |          0|          0|INFO       |     971089|     504465|
       UI         |          0|          0|RR         |    1683263|    2149890|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          2|
       UA         |          2|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          1|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       V-ABORT    |           |          0|V-LONG     |          0|          0|
       V-TXUND    |           |          0|V-SHORT    |           |          0|
       V-LOST     |          0|           |           |           |           |
       C-ABORT    |           |          0|C-LONG     |          0|          0|
       C-TXUND    |           |          0|C-SHORT    |           |          0|
       C-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |   20981722|   16950512|FRM        |    2654354|    2654357|
       CHR-D      |   20981722|   16950512|FRM-D      |    2654354|    2654357|
       ERRORS     |          1|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       ABORT      |          1|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        629|        N/A|LINE-DOWN  |          1|           |
       CRC4       |          0|          0|LOS        |          1|           |
       BAD-CODING |          4|           |AIS        |          0|          0|
       LFA        |          1|           |RAI        |          1|          2|
       LMFA       |          2|           |
       ------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 154 days 02:22:57 ago») these counters show the number of:

FAIL-CALLFailed incoming/outgoing voice calls.
SUCC-CALLThe sum of all calls.
TIME-CALLThe sum of established incoming/outgoing voice calls duration.
T200-DN Number of T200 out when disconnected.
T200-UPNumber of T200 out when connected.
REPRepeated incoming/outgoing frames.
INFOIncoming/outgoing info frames.
UIIncoming/outgoing unnumbered info frames.
RRIncoming/outgoing unnumbered RR frames.
RNRIncoming/outgoing unnumbered RNR frames.
REJIncoming/outgoing unnumbered REJ frames.
FRMRIncoming/outgoing unnumbered FRMR frames.
SABMEIncoming/outgoing unnumbered SABME frames.
UAIncoming/outgoing unnumbered UA frames.
DISCIncoming/outgoing unnumbered DISC frames.
DMIncoming/outgoing unnumbered DM frames.
N200-OVERExpired retries in connected.
SHORTToo short incoming/outgoing frames.
LONGToo long incoming/outgoing frames.
UNK-SAPIIncoming frames with unknown address field.
BAD-FRMNumber of incoming frames with unknown control field.
CHRTotal incoming/outgoing characters from/into line.
CHR-D/V/CTotal incoming/outgoing DATA/VOICE/LINK-CHECK characters from/into line.
FRMTotal incoming/outgoing frames from/into line.
FRM-D/V/CTotal incoming/outgoing DATA/VOICE/LINK-CHECK frames from/into line.
ERRORSThe sum of all errors.
D/V/C-ABORTIncoming/outgoing DATA/VOICE/LINK-CHECK frames aborted.
D/V/C-TXUNDDATA/VOICE/LINK-CHECK transmission underrun.
D/V/C-LOSTLost DATA/VOICE/LINK-CHECK frames: buffer is full.
D/V/C-LONGToo long incoming/outgoing DATA/VOICE/LINK-CHECK frames.
D/V/C-SHORTToo short incoming/outgoing DATA/VOICE/LINK-CHECK frames.
ABORTIncoming/outgoing frames aborted.
UNALIGNEDReceived unaligned frames.
BAD-FCSReceived frames with BAD FCS.
SHORTReceived too short frames.
CHR-OVRReceived characters overruns.
FRM-OVRReceived frames overruns.
SLIPSSLIPS detected at level 1.
LINE-DOWNNumber of state transitions from UP to DOWN.
CRC4IN: incoming multiframes with a bad CRC4. OUT: outgoing multiframes indicating a "remote CRC4 error".
LOSIncoming "Loss of signal".
BAD-CODINGCoding (hdb3) errors in the received signal.
AISIncoming/outgoing "alarm information signal".
LFAIncoming "loss of frame alignment".
RAIIncoming/outgoing "remote alarm information".
LMFAIncoming "loss of multiframe alignment".
56.10.1.1.2. ISDN BRI ports diagnostics and statistics

This command reports the current situation of BRI port:

[15:45:27] ABILIS_CPX:d d ctip:38

CTIP:38  ----------------------------------------------------------------------
       Port_to_Telecom
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
                         *** All channels disconnected ***                   
       - Sapi ------- TEI -- STATE ------------ LOC-side -- REM-side-----------
         16 (X.25 )    10    00-INACTIVE        -           -
         0  (Q.931)    92    07-CONNECTED       TE          NT
       ------------------------------------------------------------------------
       ISDN-STATE:F7-READY                LINE-DOWN:1          SLIPS:N/A

Data shows that the physical layer is UP (ISDN-STATE:F7-READY) and the TEI has been correctly negotiated (TEI-102, STATE:07-CONNECTED). The message “*** All channels disconnected ***” indicates that no calls are connected.

The meaning:

USER

Name of the user assigned to this port. From 1 up to 32 ASCII characters or "#". The user must be present and it must not be already assigned to another port.

OPSTATE

The operative state of the port.

STATE

The overall state of the port.

CH

Channel number.

STATE

Channel state.

CG

Calling address.

SG

Calling sub-address.

CD

Called address.

SD

Called sub-address.

Sapi

Referenced LAPD SAPI.

TEI

LAPD Currently assigned TEI.

STATE

LAPD driver state.

LOC-side

Local side.

REM-side

Remote side.

ISDN-STATE

BRI-TE port state:

  • F3-INACT - TE inactive, no power feeding;

  • F3-INACT2 - TE power feed, waiting for INFO 0;

  • F3-INACT3 - pending deactivation;

  • F4-DOWN - pending activation, TE is waiting for signal;

  • F5-DOWN - unsynchronised, signal received, synchronisation;

  • F6-DOWN - synchronised, ready for receiving;

  • F7-READY - activated, working;

  • F8-DOWN - loss of frame alignment.

BRI-NT port state:

  • G1-DEACTIVATED;

  • G2-PENDING_ACTIVATION;

  • G2-LOST_FRAMING;

  • G3-READY;

  • G3-ACTIVATED_BLOCKED;

  • G4-PENDING_DEACTIVATION;

  • G4-WAIT_DEACTIVATION.

LINE-DOWN

Number of state transitions from UP to DOWN.

SLIPS

Number of SLIPS detected at level 1.

This command can help to understand what is happening, in case of troubles:

[15:55:24] ABILIS_CPX:d s ctip:31

CTIP:31  ----------------------------------------------------------------------
       to_PBX
       USER:#                                 
       --- Cleared 0 days 19:57:53 ago, on 16/06/2015 at 12:23:35 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931) TEI:ALL
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |      35765|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       ERRORS     |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The data “Cleared DDD:HH:MM:SS ago, at DD/MM/YYYY HH:MM:SS” shows the time interval elapsed from the last reset of statistics (in the format “days:hours:minutes:seconds”) and date/time of its execution (in the format “day:month:year” and “hours:minutes:seconds”).

All the other statistics present give detailed and sensitive information about the connection between Abilis and the other devices (i.e. PABX, the ISDN line…). The statistics regard all the three levels of ISO-OSI model:

  • The physical layer (Layer 1) which shows the number of physical errors, the characters both on the D-Channel and B-Channels and so on;

    [Note]Note

    The Layer 1 B-Channels (HDLC) shows the counts of HDLC packets, what in practice is the calls type:DATA used by PV/NPV/AIPT with Abilis back-up.

  • The LAPD level (Layer 2) which shows the number of packets that the devices exchange;

    [Note]Note

    On the Layer 2 Sapi 0 (Q.931), if the number of DISC packets increases in input it means what this line is a MP (MultiPoint).

  • The Q.931 level (Layer 3) which the information about the overall duration of the connection or the number of successful incoming calls over all the channels.

Example: extended statistics for the previous ISDN BRI port.

[15:55:40] ABILIS_CPX:d se ctip:31

CTIP:31  ----------------------------------------------------------------------
       to_PBX
       USER:#                                 
       --- Cleared 0 days 19:59:41 ago, on 16/06/2015 at 12:23:36 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          0|          0|
       TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 Sapi 16 (X.25)  TEI:10 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |          0|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 2 Sapi 0  (Q.931)  TEI:0  
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       T200-DN    |           |      35820|T200-UP    |           |          0|
       REP        |          0|          0|INFO       |          0|          0|
       UI         |          0|          0|RR         |          0|          0|
       RNR        |          0|          0|REJ        |          0|          0|
       FRMR       |          0|          0|SABME      |          0|          0|
       UA         |          0|          0|DISC       |          0|          0|
       DM         |          0|          0|N200-OVER  |           |          0|
       SHORT      |          0|           |LONG       |          0|           |
       UNK-SAPI   |          0|           |BAD-FRM    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 B-Channels (HDLC)
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       CHR-V      |          0|          0|FRM-V      |          0|          0|
       CHR-C      |          0|          0|FRM-C      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       V-ABORT    |           |          0|V-LONG     |          0|          0|
       V-TXUND    |           |          0|V-SHORT    |           |          0|
       V-LOST     |          0|           |           |           |           |
       C-ABORT    |           |          0|C-LONG     |          0|          0|
       C-TXUND    |           |          0|C-SHORT    |           |          0|
       C-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 D-Channel
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CHR        |          0|          0|FRM        |          0|          0|
       CHR-D      |          0|          0|FRM-D      |          0|          0|
       ERRORS     |          0|          0|           |           |           |
       D-ABORT    |           |          0|D-LONG     |          0|          0|
       D-TXUND    |           |          0|D-SHORT    |           |          0|
       D-LOST     |          0|           |           |           |           |
       ABORT      |          0|           |UNALIGNED  |          0|           |
       BAD-FCS    |          0|           |SHORT      |          0|           |
       CHR-OVR    |          0|           |FRM-OVR    |          0|           |
       ------------------------------------------------------------------------
       Layer 1 alarms
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SLIPS      |        N/A|        N/A|LINE-DOWN  |          0|           |
       ------------------------------------------------------------------------

The information displayed are the same as previously, but more detailed and splitted (i.e. The generic “ERRORS” is subdivided in D-ABORT, D-TXUND, ABORT, BAD-FCS…).

With reference to the shown interval of time («Cleared 0 days 19:59:41 ago») these counters show the number of:

FAIL-CALLFailed incoming/outgoing voice calls.
TIME-CALLThe sum of established incoming/outgoing voice calls duration.
SUCC-CALLThe sum of all calls.
T200-DN Number of T200 out when disconnected.
T200-UPNumber of T200 out when connected.
REPRepeated incoming/outgoing frames.
INFOIncoming/outgoing info frames.
UIIncoming/outgoing unnumbered info frames.
RRIncoming/outgoing unnumbered RR frames.
RNRIncoming/outgoing unnumbered RNR frames.
REJIncoming/outgoing unnumbered REJ frames.
FRMRIncoming/outgoing unnumbered FRMR frames.
SABMEIncoming/outgoing unnumbered SABME frames.
UAIncoming/outgoing unnumbered UA frames.
DISCIncoming/outgoing unnumbered DISC frames.
DMIncoming/outgoing unnumbered DM frames.
N200-OVERExpired retries in connected.
SHORTToo short incoming/outgoing frames.
LONGToo long incoming/outgoing frames.
UNK-SAPIIncoming frames with unknown address field.
BAD-FRMNumber of incoming frames with unknown control field.
CHRTotal incoming/outgoing characters from/into line.
CHR-D/V/CTotal incoming/outgoing DATA/VOICE/LINK-CHECK characters from/into line.
FRMTotal incoming/outgoing frames from/into line.
FRM-D/V/CTotal incoming/outgoing DATA/VOICE/LINK-CHECK frames from/into line.
ERRORSThe sum of all errors.
D/V/C-ABORTIncoming/outgoing DATA/VOICE/LINK-CHECK frames aborted.
D/V/C-TXUNDDATA/VOICE/LINK-CHECK transmission underrun.
D/V/C-LOSTLost DATA/VOICE/LINK-CHECK frames: buffer is full.
D/V/C-LONGToo long incoming/outgoing DATA/VOICE/LINK-CHECK frames.
D/V/C-SHORTToo short incoming/outgoing DATA/VOICE/LINK-CHECK frames.
ABORTIncoming/outgoing frames aborted.
UNALIGNEDReceived unaligned frames.
BAD-FCSReceived frames with BAD FCS.
SHORTReceived too short frames.
CHR-OVRReceived characters overruns.
FRM-OVRReceived frames overruns.
SLIPSSLIPS detected at level 1.
LINE-DOWNNumber of state transitions from UP to DOWN.

56.10.1.2. POTS ports diagnostics and statistics

56.10.1.2.1. POTS ports diagnostics

This command reports the current situation of the POTS port:

[14:58:51] ABILIS_CPX:d d ctip:101

CTIP:101 ----------------------------------------------------------------------
       phone_1
       USER:11                                OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
       1   10-CONNECTED-FROM    767                     777                    
       ------------------------------------------------------------------------
       POTS-STATE:OFF-HOOK             TONE:NONE           COUNTRY:IT   
       TRACE:777

[14:58:59] ABILIS_CPX:d de ctip:101

CTIP:101 ----------------------------------------------------------------------
       phone_1
       USER:11                                OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
       1   10-CONNECTED-FROM    767                     777                    
       ------------------------------------------------------------------------
       POTS-STATE:OFF-HOOK             TONE:NONE           COUNTRY:IT   
       TRACE:777
       SENSING:YES     I-LOOP:28 mA        R-LOOP:301 Ohm    
       VS:-22.186 V    VA(Tip):-4.109 V    VB(Ring):-12.866 V   VAB:+8.738 V  
       IG-COUNTRY:8    IG-CURRENT:8        OG-COUNTRY:-9        OG-CURRENT:-9

The meaning:

USER

Name of the user assigned to this port. From 1 up to 32 ASCII characters or "#". The user must be present and it must not be already assigned to another port.

OPSTATE

The operative state of the port.

STATE

The overall state of the port.

POTS-STATE

The overall state of the POTS connection:

  • ON-HOOK - The port HOOK is ON.

  • RINGING - The phone is RINGING. State is RINGING during both actual ring and pause. The phone is still ON-HOOK in this state.

  • OFF-HOOK - The port HOOK is OFF.

  • DOWN - The port is administratively deactivated by OPSTATE:DOWN.

  • STAND-BY - The port is in stand-by mode, which is a mode with limited power consumption and an automatic recovery to normal operation when telephone goes off-hook or an incoming call has to be delivered. This functionality is currently not supported, but it may be supported in the future.

  • FAILED - The port is in FAILED state, because of detected errors during the initialisation or running.

  • HOTEL-ALARM - Hotel ALARM is pressed.

TONE

The type of the tone currently generated by the tone generator:

  • NONE - The tone generator doesn't generate tone.

  • DIALLING - The DIALLING tone is generated by the tone generator.

  • RINGING - The RINGING tone is generated by the tone generator.

  • BUSY - The BUSY tone is generated by the tone generator.

  • DISCONNECTING - The DISCONNECTING tone is generated by the tone generator.

  • HOLD - The HOLD tone is generated by the tone generator.

  • MENU - The MENU tone is generated by the tone generator.

COUNTRY

Currently used country register set - from WinSLAC.

TRACE

The last 40 DTMF codes and FLASH events detected by the port during the last call.

SENSING

State of the sensing feature. If sensing is disabled, the subsequent diagnostics (measured V, A, Ohms) are invalid, and CP has to display "N/A" in their fields.

I-LOOP

Measures the loop current, in mA. Legerity names it "metallic current" because this measure takes care also of the leakage currents toward ground of either tip or ring or both, by removing it. The result is the real current which flows between telephone (metallic) wires at the telephone connector. Leakage phenomena are usually not present in short lines, e.g. When pots is used as a local PABX with few meters telephone wires, but are normally present on real telco lines, where kilometres of wire is used, where insulation on kilometres long wire is not negligible and degrades with the age of the cables. Remember that VoSLIC is a device suitable for long haul telco analogue lines. Typical values: in ON-HOOK state --> 1,1 mA, in OFF-HOOK state --> 28,2 mA.

R-LOOP

The resistance of the analogue loop connected to the VoSLIC analogue interface. Typical values: in ON-HOOK state --> 7,9 kOhms, in OFF-HOOK state --> 0,3 kOhms.

VS

Power supply voltage as offered by switching power supply. This voltage changes between ON-HOOK, RINGING and OFF-HOOK states. Typical values: in ON-HOOK state --> -63,5 V, in OFF-HOOK state --> -25,3 V.

VA(Tip)

The voltage of the A (tip) wire of the VoSLIC analogue interface, measured respect to ground. Typical values: in ON-HOOK state --> -4 V, in OFF-HOOK state --> -3…6 V

VB(Ring)

The voltage of the B (ring) wire of the VoSLIC analogue interface, measured respect to ground. Typical values: in ON-HOOK state --> -53 V, in OFF-HOOK state --> -13…-14 V

VAB

This is voltage between two wires (A(tip) and B(ring)) of the VoSLIC analogue interface. Typical values: in ON-HOOK state --> 49,4 V, in OFF-HOOK state --> 8,8 V

IG-COUNTRY

Total Input gain ( voslic/voslac "X" path) read from configured country file. It includes analogue gain.

IG-CURRENT

Total Input gain (voslic/voslac "X" path) currently in use. It includes analogue gain.

OG-COUNTRY

Total Output gain (voslic/voslac "R" path) read from configured country file. It includes analogue gain.

OG-CURRENT

Total Output gain (voslic/voslac "R" path) currently in use. It includes analogue gain.

56.10.1.2.2. POTS ports statistics

This command can help to understand what is happening, in case of troubles:

[14:01:32] ABILIS_CPX:d s ctip:101

CTIP:101 ----------------------------------------------------------------------
       phone_1
       USER:11                                
       --- Cleared 12 days 01:20:43 ago, on 06/06/2018 at 12:40:55 ------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |         46|         30|SUCC-CALL  |         54|         52|
       TIME-CALL  |       9229|      16193|
       ------------------------------------------------------------------------
       Layer 1 POTS
       -----------|-----------|-----------|-----------|-----------|-----------|
       ON-HOOK    |        151|FLASH      |          7|GND-KEY-ON |          0|
       OFF-HOOK   |        151|FLASH-SHORT|          0|GND-KEY-OFF|          0|
       CLIP       |         83|FAX-MOD    |          0|HOTEL-ALM  |          0|
       DTMF       |        302|TESTS      |          0|ERRORS     |          0|
       ------------------------------------------------------------------------

[14:01:38] ABILIS_CPX:d se ctip:101

CTIP:101 ----------------------------------------------------------------------
       phone_1
       USER:11                               
       --- Cleared 12 days 01:20:46 ago, on 06/06/2018 at 12:40:56 ------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |         46|         30|SUCC-CALL  |         54|         52|
       TIME-CALL  |       9229|      16193|
       ------------------------------------------------------------------------
       Layer 1 POTS
       -----------|-----------|-----------|-----------|-----------|-----------|
       ON-HOOK    |        151|FLASH      |          7|GND-KEY-ON |          0|
       OFF-HOOK   |        151|FLASH-SHORT|          0|GND-KEY-OFF|          0|
       CLIP       |         83|FAX-MOD    |          0|HOTEL-ALM  |          0|
       DTMF       |        302|TESTS      |          0|ERRORS     |          0|
       DTMF-ERR   |          0|TEMP-OVL   |          0|VS-FAIL    |          0|
       DTMF-OVR   |          0|CLK-FAIL   |          0|DC-FAULT   |          0|
       AC-FAULT   |          0|
       ------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 12 days 01:20:43 ago») these counters show the number of:

FAIL-CALLFailed incoming/outgoing voice calls.
TIME-CALLThe sum of established incoming/outgoing voice calls duration.
SUCC-CALLThe sum of all calls.
ON-HOOKON-HOOK events detected by the port event detector.
OFF-HOOKOFF-HOOK events detected by the port event detector.
FLASHFLASH events detected by the port event detector.
FLASH-SHORTToo short FLASH events detected by the event detector.
GND-KEY-ONDetected ground key ON events, based on GNDKEY interrupt.
GND-KEY-OFFDetected ground key OFF events, based on GNDKEY interrupt.
CLIPCLIP sequences generated by the port.
FAX-MODDetected modem or fax tones (interrupt).
HOTEL-ALMDetected hotel alarms.
DTMFDTMF numbers delivered into the upper layer.
DTMF-ERRIncorrect DTMF codes read from VoSLAC chip.
DTMF-OVRDTMF fifo overflows.
TESTSExecuted tests (special test available on VoSLAC/VoSLIC chips) (interrupt).e.
TEMP-OVLDetected thermal overload events (interrupt).
CLK-FAILDetected clock failures.
ERRORSCumulative counter of all errors.
VS-FAILFailures detected in the power supply of the analogue section (VS).
DC-FAULTDetected DC faults (interrupt).
AC-FAULTDetected AC faults (interrupt).

56.10.1.3. GSM/UMTS/LTE ports diagnostics and statistics

56.10.1.3.1. GSM/UMTS/LTE ports diagnostics

This command reports the current situation of the device:

[09:21:45] ABILIS_CPX:d d ctip:502

CTIP:502 ----------------------------------------------------------------------
       SIM_1)
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
                         *** All channels disconnected ***                   
       ------------------------------------------------------------------------
       VOICE-STATE:READY       PDN-STATE:READY         SMS-STATE:READY
       ------------------------------------------------------------------------
       NET:WIND                NET-MODE:GSM            ROAMING:NO
       SIGNAL:22               SIGNAL-dbm:-69          RXQUAL:0
       IMEI:357396012653490    IMSI:222881451579032    SIM:8939883345002210328
       SMSC:+393205858500      CODEC-ISO-BW:1304000    SIM-SEL:FIX-SIM-A
       CELL-MODEL:SIM5210      CELL-VER:V1.92          CELL-FEAT:VOICE,DATA,SMS
       CELL:CONNECTED          CELL-STATE:READY        CELL-ERR:NONE
       CODEC:CONNECTED         CODEC-STATE:READY       CODEC-ERR:NONE
       CONTROL:CONNECTED       CONTROL-STATE:READY     CONTROL-ERR:NONE

The meaning:

USER

Name of the user assigned to this port. From 1 up to 32 ASCII characters or "#". The user must be present and it must not be already assigned to another port.

OPSTATE

The overall state of the port.

VOICE-STATE

The overall state of the GSM VOICE connection:

  • DOWN - Not ready to place or receive VOICE calls, either because of missing connection to the network or for some administratively or configuration reasons.

  • READY - Ready to place and receive VOICE calls.

  • IN-USE - A VOICE connection is ongoing or active.

PDN-STATE

The overall state of the PDN (Packet Data Network) connection:

  • DOWN - Not ready to attach to PDN, either because of missing connection to the network or for some administratively or configuration reasons.

  • READY - Ready to attach to PDN.

  • IN-USE - A PDN connection is ongoing or active.

  • BLOCKED - When the USB MODEM interface is blocked (The state should not survive too long, because safety timer restarts whole USB device after enter this state and timeout).

SMS-STATE

The overall state of the SMS channel:

  • DOWN - Ready to send/receive SMSs.

  • READY - Ready to send/receive SMSs.

NET

The currently used GSM network name.

ROAMING

Shows if the currently used UMTS/GSM network is ROAMING type:

  • N/A - The ROAMING diagnostic isn't valid (when NO SIM card inserted, when no network registered etc).

  • NO - The used network isn't ROAMING type.

  • YES - The used network is ROAMING type.

NET-MODE

Shows if the currently used network is GSM, UMTS or LTE.

SIGNAL

Signal quality (0 = -113 dBm or less, 1..30 = -111.. -53 dBm, 31 = -51 dBm, or greater 99 = not known or not detectable, 100 = N/A value when the device isn't connected)

RXQUAL

The value of BER (bit error rate) of the existing call.

IMEI

International Mobile Equipment Identity number.

IMSI

International Mobile Subscriber Identity number.

SIM

SIM card identification number.

SMSC

SMS Center number.

CODEC-ISO-BW

Indicates the bandwidth of the AUDIO-CODEC ISO interface.

CELL-MODEL

The CELL device model currently used by the port:

  • N/A - No device connected.

  • SIM5210 - SimCom 5210 module connected (UMTSBOX2 2011).

  • SIM5218 - SimCom 5218 module connected (UMTSBOX2 2012).

  • UD7200 - UMTSKEY module connected.

  • SIM7230E - SimCom 7230E module connected.

  • SIM7250E - SimCom 7250E module connected.

CELL

Shows if the hot-pluggable device is connected or not:

  • DISCONNECTED - Not connected to CPX.

  • CONNECTED - Connected to CPX.

  • UNAVAIL - No Gsm module is available for this GSM port (USB subsystem decides about the availability).

CELL-STATE

Shows the state of the USB interface of the GSM USB module:

  • INIT - Wait for initialisation.

  • READY - Completely initialised and ready to use.

  • FAILED - Failed because of serious troubles detected on the USB bus.

CELL-ERR

Shows the reason of the not READY GSM module:

  • NONE - No error detected, the GSM module works fine.

  • N/A - Not applicable error, the error is given by values in GsmUsb and GsmUsbState values whose are three states and cannot be expressed by this two state diagnostic. Usually when GSM device is disconnected or its handle isn't available.

  • USB-NO-RESP - USB RTU_NO_RESPONSE error was detected.

  • USB-OVERCUR - USB RTU_OVERCURRENT error was detected.

  • USB-NO-BW - USB RTU_BANDWIDTH error was detected.

  • NO-COM - AT interface doesn't work, detected by the At interface watchdog.

  • NO-SIM - No SIM card is inserted into the module.

  • SIM-LOCK - The CME-ERROR: 252 (SIM BLOCKED) was detected during the checking of the PIN protection state.

  • SIM-ERR - The CME-ERROR: different from 252 was detected during the checking of the PIN protection state.

  • PIN - Waits for PIN enter, the left number of attempts 2 or 1. When the 3 attempts are available the PIN from port configuration is automatically entered.

  • PUK - Waits for PUK enter.

  • PIN2 - Waits for PIN2 enter.

  • PUK2 - Waits for PUK2 enter.

  • NO-SIG - No GSM signal is available. The AT+CSQ command returns the value 99.

  • NO-NET - The GSM network isn't available.

  • NO-REG - The GSM module isn't registered into the network.

  • UNKNOWN - Unknown or not handled error.

CODEC

Shows if the hot-pluggable device is connected or not:

  • DISCONNECTED - The AUDIO module is not connected to CPX.

  • CONNECTED - The AUDIO module is connected to CPX.

  • UNAVAIL - No AUDIO module is available for this GSM port (USB subsystem decides about the availability).

  • INACTIVE - The AUDIO device isn't available because of inactivating state set by S INACT command.

CODEC-STATE

Shows the state of the USB interface of the CODEC module:

  • INIT - Wait for initialisation.

  • READY - Completely initialised and ready to use.

  • FAILED - Failed because of serious troubles detected on the USB bus.

CODEC-ERR

Shows the reason of the not READY GSM codec:

  • NONE - No error detected, the GSM codec works fine.

  • USB-OVERCUR - USB RTU_OVERCURRENT error was detected.

  • USB-NO-BW - USB RTU_BANDWIDTH error was detected.

  • N/A - Not applicable error, the error is given by values in GsmUsb and GsmUsbState values whose are three states and cannot be expressed by this two state diagnostic.

CONTROL

Shows if the hot-pluggable device is connected or not.

CONTROL-STATE

Shows the state of the USB interface of the CONTROL (PIC) module.

CONTROL-ERR

Shows the reason of the not READY GSM CONTROL (PIC).

Diagnostics of a CTI GSM port when a call is running:

[09:23:17] ABILIS_CPX:d d ctip:502

CTIP:502 ----------------------------------------------------------------------
       SIM_xxxxxxxxxx
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]
       ------------------------------------------------------------------------
       1   07-LOC-ALERT         779                     xxxxxxxxxx
       ------------------------------------------------------------------------
       VOICE-STATE:IN-USE      PDN-STATE:READY         SMS-STATE:READY
       ------------------------------------------------------------------------
       NET:WIND                NET-MODE:GSM            ROAMING:NO
       SIGNAL:22               SIGNAL-dbm:-69          RXQUAL:0
       IMEI:357396012653490    IMSI:222881451579032    SIM:8939883345002210328
       SMSC:+393205858500      CODEC-ISO-BW:1304000    SIM-SEL:FIX-SIM-A
       CELL-MODEL:SIM5210      CELL-VER:V1.92          CELL-FEAT:VOICE,DATA,SMS
       CELL:CONNECTED          CELL-STATE:READY        CELL-ERR:NONE
       CODEC:CONNECTED         CODEC-STATE:READY       CODEC-ERR:NONE
       CONTROL:CONNECTED       CONTROL-STATE:READY     CONTROL-ERR:NONE
[Tip]Tip

CODEC-ISO-BW shows the USB Isochronous bandwidth reserved on the USB controller to serve the CTIP. The audio codec always reserves the bandwidth of TWO CTIP even if one is disabled.

This is what appears in the CTIR Connection (from PBX port group to GSM gateway):

[12:06:44] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
2    2    TR   G1       502      3   ACTIVE 711                 3482233445
d d ctip:<CTIP_number> netscan

Scanning available networks.

Example of NETSCAN:

[10:54:26] ABILIS_CPX:d d ctip:501 netscan

THE COMMAND WILL SEARCH ALL AVAILABLE NETWORKs.
THIS OPERATION MAY TAKE FEW MINUTES.
PROCEED ANYWAY (N/Y)?y

CTIP:501 ----------------------------------------------------------------------
       SIM_xxxxxxxxxx
       USER:#                                 OPSTATE:UP          STATE:UP
       ------------------------------------------------------------------------
       CH: STATE: [Q932-STATE:] CG: [SG:]               CD: [SD:]              
       ------------------------------------------------------------------------
                         *** All channels disconnected ***                   
       ------------------------------------------------------------------------
       VOICE-STATE:READY       PDN-STATE:READY         SMS-STATE:READY
       ------------------------------------------------------------------------
       NET:WIND                NET-MODE:GSM            ROAMING:NO
       SIGNAL:22               SIGNAL-dbm:-69          RXQUAL:0
       IMEI:357396012653300    IMSI:222881672196219    SIM:8939880367011211389
       SMSC:+393205858500      CODEC-ISO-BW:1304000    SIM-SEL:FIX-SIM-A
       CELL-MODEL:SIM5210      CELL-VER:V1.92          CELL-FEAT:VOICE,DATA,SMS
       CELL:CONNECTED          CELL-STATE:READY        CELL-ERR:NONE
       CODEC:CONNECTED         CODEC-STATE:READY       CODEC-ERR:NONE
       CONTROL:CONNECTED       CONTROL-STATE:READY     CONTROL-ERR:NONE
       - Available Networks ---------------------------------------------------
       Status:       Name:             Code:           Mode:
       CURRENT       WIND              22288           GSM       
       AVAILABLE     WIND              22288           UMTS      
       AVAILABLE     3ITA              22299           UMTS      
       FORBIDDEN     OMNITEL           22210           GSM       
       FORBIDDEN     OMNITEL           22210           UMTS      
       FORBIDDEN     TIM               22201           UMTS      
       FORBIDDEN     TIM               22201           GSM
[Note]Note

If NETSCAN cannot be executed for any reason, e.g. because there is an active call or the module is disconnected, the message *** CANNOT EXECUTE NETSCAN *** is printed.

56.10.1.3.2. GSM/UMTS/LTE ports statistics

This command can help to understand what is happening, in case of troubles:

[16:14:19] ABILIS_CPX:d s ctip:501

CTIP:501 ----------------------------------------------------------------------
       SIM-1
       USER:#                                 
       --- Cleared 0 days 19:47:27 ago, on 14/05/2015 at 19:23:22 -------------
       Layer 3 Q.931
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       FAIL-CALL  |          0|          0|SUCC-CALL  |          2|          0|
       TIME-CALL  |         48|          0|
       ------------------------------------------------------------------------
       Layer 2 PDN
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       PDN-CALL   |           |          0|PDN-CHAR   |          0|          0|
       PDN-TIME   |           |          0|PDN-FRM    |          0|          0|
       PDN-TIME-15|           |          0|PDN-LOST   |          0|          0|
                  |           |           |PDN-LONG   |          0|          0|
       ------------------------------------------------------------------------
       Layer 2 SMS
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       SMS        |          0|          0|SMS-FAIL   |          0|          0|
       ------------------------------------------------------------------------
       Layer 1 CELL 
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CELL-DISC  |          0|           |           |           |           |
       CELL-CONN  |          1|           |           |           |           |
       CELL-MRST  |          0|           |           |           |           |
       CELL-ARST  |          0|           |           |           |           |
       CELL-HWRST |          0|           |           |           |           |
       CELL-PCK   |      68796|      34389|           |           |           |
       CELL-OVR   |          0|           |           |           |           |
       ------------------------------------------------------------------------
       CODEC-DISC |          0|           |CONTR-DISC |          0|           |
       CODEC-CONN |          1|           |CONTR-CONN |          1|           |
       CODEC-MRST |          0|           |CONTR-MRST |          0|           |
       CODEC-ARST |          0|           |CONTR-ARST |          0|           |
       CODEC-HWRST|          0|           |           |           |           |
       CODEC-PCK  |   71240766|   71241074|CONTR-PCK  |      71254|      71255|
       CODEC-OVR  |          0|           |CONTR-PCKH |          0|          0|
       CODEC-UND  |           |          0|           |           |           |
       ------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 0 days 19:47:27 ago») these counters show the number of:

FAIL-CALLFailed incoming/outgoing voice calls.
TIME-CALLThe sum of established incoming/outgoing voice calls duration.
SUCC-CALLThe sum of all Voice calls.
PDN-CALLEstablished PDN calls.
PDN-TIMEThe sum of all PDN calls duration.
PDN-TIME-15PDN calls 15 minutes interval counter.
PDN-CHARChars (bytes) received/sent in the incoming/outgoing ASYND HDLC frames.
PDN-FRMIncoming/outgoing ASYNC HDLC frames into/from CELL port.
PDN-LOST IN - HDLC frames received but discarded. OUT - HDLC frames that was not sent within a timeout (1.5 secs), and discarded.
PDN-LONGIN - HDLC frames received discarded because too long. OUT - HDLC frames not sent because too long.
SMSIncoming/outgoing SMS messages.
SMS-FAILDiscarded incoming/outgoing SMS messages.
CELL-DISCDisconnection of the CELL device.
CELL-CONNConnection of the CELL device.
CELL-MRSTManual restarts performed on the CELL module.
CELL-ARSTCELL module auto restarts because of serious troubles on USB interface.
CELL-HWRSTCELL module restarts made by PIC command.
CELL-PCKUSB data blocks received/transmitted from/to the CELL module.
CELL-OVRDetected overruns on Serial to USB interface.
CODEC-DISCAudio codec disconnections from USB.
CODEC-CONNAudio codec connections into USB.
CODEC-MRSTManual restarts performed on the CELL Audio module.
CODEC-ARSTAuto-restarts performed on the CELL Audio module.
CODEC-HWRSTCODEC device restarts made via the PIC device.
CODEC-OVRDetected overruns errors on USB Audio-Codec.
CODEC-UNDDetected USB underrun errors on USB Audio-Codec.
CONTR-DISC PIC chip disconnections from USB.
CONTR-CONNPIC chip connections into USB.
CONTR-MRSTManual restarts performed on the PIC module.
CONTR-ARSTAuto-restarts performed on the PIC module.
CONTR-PCKUSB packets sent/received into/from the PIC of the CELL device.
CONTR-PCKHHigh priority USB packets sent/received into/from the PIC of the CELL device.

56.10.2. CTI Cluster diagnostics and statistics

Use the following commands to show diagnostics and statistics of CTI Clusters:

d d cticl / d de cticl

Shows the state of the clusters.

d s cticl / d se cticl

Shows statistics about clusters such as the number of total/success/failed calls, the total duration of the calls and the statistics of the DSP.

[16:16:35] ABILIS_CPX:d d cticl

---------+---------+--------------+--------------------------------------------
CLUS:    |ID:      |STATE:        |USER:
---------+---------+--------------+--------------------------------------------
CPX_1       1 [01]  ALL-UP         #
CPX_2       2 [02]  ALL-UP         #

The meaning:

CLUS

Cluster name.

ID

Cluster identifier.

STATE

The overall state of the cluster:

  • ALL-DOWN;

  • ALL-UP;

  • SOME-DOWN.

USER

Name of the user assigned to this cluster.

[18:36:43] ABILIS_CPX:d s cticl

CLUS:CPX_1     ID:1 [01]  USER:#
       --- Cleared 3 days 00:51:48 ago, on 10/08/2018 at 17:45:00 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |          0|          0|SUCC-CALL  |          0|          0|
       FAIL-CALL  |          0|          0|TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          0|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------
CLUS:CPX_2      ID:2 [02]  USER:network
       --- Cleared 3 days 00:51:48 ago, on 10/08/2018 at 17:45:00 -------------
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       CALL       |          6|          0|SUCC-CALL  |          0|          0|
       FAIL-CALL  |          6|          0|TIME-CALL  |          0|          0|
       ------------------------------------------------------------------------
       --- Local and remote DSP statistics, updated at call end ---------------
       -----------|---LOCAL---|--REMOTE---|-----------|---LOCAL---|--REMOTE---|
       VOICE-UND  |          0|          0|VOICE-OVR  |          0|          0|
       FM-UND     |          0|          0|FM-OVR     |          0|          0|
       ------------------------------------------------------------------------|
       ------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 3 days 00:51:48 ago») these counters show the number of:

CALLTotal number of incoming/outgoing calls.
SUCC-CALLSuccessful incoming/outgoing calls
FAIL-CALLUnsuccessful incoming/outgoing calls.
TIME-CALLConnection time for incoming/outgoing calls
VOICE-UNDIncoming/outgoing voice underruns.
VOICE-OVRIncoming/outgoing voice overruns.
FM-UNDIncoming/outgoing fax modem underruns.
FM-OVRIncoming/outgoing fax modem overruns.

56.10.3. CTI Link diagnostics and statistics

Use the following commands to show the diagnostics and statistics of CTI Links:

d d ctil / d de ctil

Shows the state of the links.

d s ctil / d se ctil

Shows statistics about links such as the number of total/successful/failed calls and the total duration of all calls.

[16:16:35] ABILIS_CPX:d d ctil

ID:  CLUS:    RES:     LINK-STATE:      CLUS-LINK-STATE:   MAXBW:   CURBW: CON:
-------------------------------------------------------------------------------
1    CPX_1    NPv      L1-CONNECTED     L2-CONNECTED        NOMAX    66800    1
2    CPX_2    NPv      L1-CONNECTED     L1-CONNECTED        NOMAX        0    0
3    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -
4    NONE     NONE     L1-DISCONNECTED  L1-DISCONNECTED         -        -    -

The meaning:

ID

Cluster identifier.

CLUS

Cluster name.

RES

Lower resource: AIPT/PV/NPV.

LINK-STATE/CLUS-LINK-STATE

The overall state of the CTIL/CLUSTER:

  • L1-DISCONNECTED;

  • L1-CONNECTING;

  • L1-CONNECTED;

  • L2-CONNECTING;

  • L2-CONNECTED;

  • L2-DISCONNECTING;

  • L1-DISCONNECTING;

  • REFRESHING.

MAXBW

Maximal allowed (configured) bandwidth.

CURBW

Current (actual) used bandwidth.

CON

Current (actual) number of connection on link.

[16:16:35] ABILIS_CPX:d s ctil

ID:1    CLUS:CPX_1
  --- Cleared 3 days 22:50:18 ago, on 10/08/2018 at 17:45:02 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  MAXBW-OVR       |          0|          0|VFM-OVR    |           |          0|
  MAXCON-OVR      |          0|          0|Q931c-OVR  |           |          0|
  GROUP-MAXBW-OVR |          0|          0|BAD-PCK    |          0|
  GROUP-MAXCON-OVR|          0|          0|
  -----------------------------------------------------------------------------
ID:2    CLUS:CPX_2
  --- Cleared 3 days 22:50:18 ago, on 10/08/2018 at 17:45:02 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |         11|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |         11|          0|TIME-CALL  |          0|          0|
  MAXBW-OVR       |          0|          0|VFM-OVR    |           |          0|
  MAXCON-OVR      |          0|          0|Q931c-OVR  |           |          0|
  GROUP-MAXBW-OVR |          0|          0|BAD-PCK    |          0|
  GROUP-MAXCON-OVR|          0|          0|
  -----------------------------------------------------------------------------
ID:3    CLUS:NONE
  --- Cleared 3 days 22:50:18 ago, on 10/08/2018 at 17:45:02 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  MAXBW-OVR       |          0|          0|VFM-OVR    |           |          0|
  MAXCON-OVR      |          0|          0|Q931c-OVR  |           |          0|
  GROUP-MAXBW-OVR |          0|          0|BAD-PCK    |          0|
  GROUP-MAXCON-OVR|          0|          0|
  -----------------------------------------------------------------------------
ID:4    CLUS:NONE
  --- Cleared 3 days 22:50:18 ago, on 10/08/2018 at 17:45:02 ------------------
  ----------------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
  CALL            |          0|          0|SUCC-CALL  |          0|          0|
  FAIL-CALL       |          0|          0|TIME-CALL  |          0|          0|
  MAXBW-OVR       |          0|          0|VFM-OVR    |           |          0|
  MAXCON-OVR      |          0|          0|Q931c-OVR  |           |          0|
  GROUP-MAXBW-OVR |          0|          0|BAD-PCK    |          0|
  GROUP-MAXCON-OVR|          0|          0|
  -----------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 3 days 00:51:48 ago») these counters show the number of:

CALLTotal number of incoming/outgoing calls.
SUCC-CALLSuccessful incoming/outgoing calls
FAIL-CALLUnsuccessful incoming/outgoing calls.
TIME-CALLConnection time for incoming/outgoing calls
MAXBW-OVRNumber of MAXBW exceeded on this link.
MAXCON-OVRNumber of MAXCON exceeded on this link.
GROUP-MAXBW-OVRNumber of GROUP-MAXBW exceeded on this link.
GROUP-MAXCON-OVRNumber of GROUP-MAXCON exceeded on this link.
VFM-OVRVoice/Fax modem FIFO overflow.
Q931c-OVRData FIFO overflow.
BAD-PCKReceived bad frames.

The values of VMF-OVR and Q931c-OVR fields greater than zero show there is some sort of overload of the system (it's needed to check for abnormal CPU consumption). A value greater than 0 may also indicate an overload of the cluster, i.e. an attempt to use more bandwidth than the link itself is able to sustain.

56.10.4. CTI connections

It shows the currently present CTI Router connections. Information is displayed in a short format.

[18:51:21] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
10   10   VtoC 113      Abilis2  2   ACTIVE 16                  7777                
210  210  CtoC Test1    Test2    41  ACTIVE 3487009816          0376397765          
227  227  CtoC Abilis1  Clus2    48  ACTIVE 767                 736

Use the following command to view ctic in extended format.

[08:38:33] ABILIS_CPX:d ctice

-------------------------------------------------------------------------------
SES:10   TYPE:VtoC  ST:ACTIVE  PR:2            STI:10/00  STO:10/00  EEC:NO  
ID :10   START:02/07/2015 19:47:53        DURATION:68550      REMAINING:-
        IN:113             BCI:Speech   OUT:Abilis2           BCO:Speech
      CDI:ux876543                     CDO:ux7777
      CGI:uxq16                        CGO:uxq16
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:NO     FAXSP:0      DJ:50      FMDJ:200
         CTIAC:54    BW:8800   SC:YES       MODSP:0      MJ:150     FMMJ:400
         MODE:VOICE  CurJ:0    TopJ:140     AvgJ:1       FaxPg:0    ECM:YES
                     UND:749                OVR:0
-------------------------------------------------------------------------------
SES:210  TYPE:CtoC  ST:ACTIVE  PR:41           STI:10/00  STO:10/00  EEC:NO  
ID :210  START:03/07/2015 14:18:21        DURATION:1922       REMAINING:-
        IN:Test1           BCI:Speech   OUT:Test2             BCO:Speech
      CDI:ue0376397765                 CDO:ue0376397765
      CGI:ueaz3487009816               CGO:ueaz3487009816
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:6400   FMRLY:NO     FAXSP:0      DJ:100     FMDJ:200
                     BW:8800   SC:NO        MODSP:0      MJ:250     FMMJ:400
-------------------------------------------------------------------------------
SES:227  TYPE:CtoC  ST:ACTIVE  PR:48           STI:10/00  STO:10/00  EEC:NO  
ID :227  START:03/07/2015 14:50:17        DURATION:5          REMAINING:-
        IN:Abilis1         BCI:Speech   OUT:Clus2             BCO:Speech
      CDI:ux0736                       CDO:ux736
      CGI:ueq767                       CGO:ueq767
      SDI:                             SDO:
      SGI:                             SGO:
      RGI:                             RGO:
      CODER:Spirit   SP:9600   FMRLY:YES    FAXSP:9600   DJ:50      FMDJ:200
                     BW:12000  SC:NO        MODSP:9600   MJ:150     FMMJ:400

The message “NO CTI CONNECTIONS” is generated if no CTI connection is running.

[13:29:11] ABILIS_CPX:d ctic

NO CTI CONNECTIONS

The new heterogeneous group architecture introduces an intermediate layer when the group is involved, regardless of the call being unicast or multicast.

This intermediate layer is removed when the call is connected or when the routing fails.

For this reason you will see two or more connections up to the ALERT state, XtoG and GtoX, which will be replaced by the final one.

Here is an example of a call to a multicast heterogeneous group before answering:

[17:00:09] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91   91   StoG Sip      G32      14  ALERT  9002                1234
91   92   GtoV G32      101      14  ALERT  9002                1234
91   93   GtoV G32      102      14  ALERT  9002                1234
91   94   GtoV G32      103      14  ALERT  9002                1234
91   95   GtoC G32      CPXPBX   14  ALERT  9002                0521

Here is an example of a call to a multicast heterogeneous group after answering:

[17:00:09] ABILIS_CPX:d ctic

SES  ID   Type Input    Output   PR  State  Cgi (Calling In)    Cdo (Called Out)
---- ---- ---- -------- -------- --- ------ ------------------- --------------------
91   91   StoV Sip      103      14  ACTIVE 9002                1234

The meaning:

SES

Session identifier [1..4095].

ID

Call identifier [1..4095].

Type

Connection type [TR, DATA, XtoX where X can be any of V,C,I,S,D,A,G].

Input

Input CTI port or CTI port and group or CTI cluster identifier.

Output

Output CTI port or CTI port and group or CTI cluster identifier.

PR

Used CTI routing priority [0..255, UNK, TRS, INT].

State

Current connection state.

Cgi (Calling In)

Input calling address [0..9].

Cdo (Called Out)

Output called address [0..9].

The meaning for extended format:

SES

Session identifier [1..4095].

ID

Call identifier [1..4095].

Type

Connection type [TR, DATA, XtoX where X can be any of V,C,I,S,D,A,G].

State

Current connection state.

PR

Used CTI routing priority [0..255, UNK, TRS, INT].

STI

Q931 state/Q932 state of the incoming connection side.

STO

Q931 state/Q932 state of the outgoing connection side

EEC

Extended echo canceller activation state [NO, IN, OUT, BOTH].

START

Local date and time when the call was initiated.

DURATION

Duration of the call, in seconds.

REMAINING

Time remaining before unconditional disconnection, in seconds.

IN

Input port/cluster/group [1..600, clusname, Iax, Sip, Disa, Vo, Vm, Mix, Sl, G0..G32, PBX, #].

BCI

Bearer capability input [Speech, 3.1Khz, UDI, RDI, UDI-TA, Video].

OUT

Output port/cluster/group [1..600, Sl, clusname, Iax, Sip, Disa, Vo, Vm, Mix, Sl, G0..G32, PBX, #].

BCO

Bearer capability output [Speech, 3.1Khz, UDI, RDI, UDI-TA, Video].

CGI

Input calling address [0..9].

SGI

Input calling sub-address [0..9, a..z, A..Z].

CDI

Input called address [0..9].

SDI

Input called sub-address [0..9, a..z, A..Z].

CGO

Output calling address [0..9].

SGO

Output calling sub-address [0..9, a..z, A..Z].

CDO

Output called address [0..9].

SDO

Output called sub-address[0..9, a..z, A..Z].

EECI

Input EEC identifier. <EEC:IN or EEC:BOTH Only>

EECI-DELAY

Input EEC current/maximal echo delay. <EEC:IN or EEC:BOTH Only>

EECO

Output EEC identifier. <EEC:OUT or EEC:BOTH Only>

EECO-DELAY

Output EEC current/maximal echo delay. <EEC:OUT or EEC:BOTH Only>

CODER

Used coder.

SP

Current bit rate.

FMRLY

Fax/modem relay indication [NO, YES].

FAXSP

Fax bit rate.

DJ

Default voice jitter buffer size.

FMDJ

Default fax/modem jitter buffer size.

CTIHDLC

Used CTIHDLC.

CTIAC

Used CTIAC.

BW

Current bandwidth.

SC

Silence suppression indication [NO, YES].

MODSP

Modem bit rate.

MJ

Maximum voice jitter buffer size.

FMMJ

Default fax/modem jitter buffer size.

MODE

DSP mode [-, VOICE, FAX-T, FAX, DATA].

CurJ

Current jitter buffer size.

TopJ

Top jitter buffer size.

AvgJ

Average jitter buffer size.

FaxPg

Transferred fax pages number.

ECM

ECM (Error Correcting Mode) activation state [NO, YES].

UND

Underruns.

OVR

Overruns.

56.10.5. CTI Debug Log (START LDME)

Suppose a call is made from internal number 49 to number 99 and the CTI Router forward this call to external number 067161600.

The Abilis has the following CTIR route:

[14:16:33] ABILIS_CPX:d ctir pr:2

Last change: 17/11/2015 15:37:42 CET 

---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
   |BCI   |POI |SR      |GI |OUT      |CDI                 |CDO
ACT|NEXT        |LAST       |EEC |T301|CGI                 |CGO
EDT|SP    |SC   |DJ   |MJ   |FMDJ|FMMJ|SDI                 |SDO
   |SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI                 |SGO
   |                        |BCO      |RGI                 |RGO
   |FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG  |OG  |SG        |DL  |DH
   |CODERS
   |CODERSOUT
   |TI1 .. TI5
--------------------------------------------------------------------------------
2   VOICE  149  #        #   Sip       99                   067161600           
    NO           ANY         NO   Dft  *                    067161699           
    64000  Sys   Sys   Sys   Sys  Sys  *                    *                   
--------------------------------------------------------------------------------

Debug Log can be simultaneously sent to the current Control Port session using start ldm or start ldme commands. Events are displayed in the same time that they occurs and that they're recorded into the buffer in memory.

Example of debug log and his explanation:

[14:24:26] ABILIS_CPX:start ldme

Current Local Time: Thursday 19/11/2015 14:35:01 (UTC+1.00)

Start Debug Log content real-time logging (Type CTRL+C + ENTER to stop):

Date   Time   Resource   Ses   Id   Event          Parameters
------ ------ ---------- ----- ---- -------------- --------------------------------------
191115 143556 CtiP-149       8    8 E-DialRx       CH:1 BC:Speech CG:uxq49 USER:21 

# The user 21 with number 49 make a call. The call is made from CTIP-149.

191115 143556 CtiP-149       8    8 E-CallRx       CH:1 BC:Speech CD:ux99 CG:uxq49       
                                                   USER:21

# The Abilis CTI router receive a call from CTIP-149 (number:49) to number 99.

191115 143556 CtiP-149       8    8 E-Route Match  PR:2                                   

# The Abilis CTI router have matched the priority PR:2  for this incoming call.

191115 143556 CtiSip         8    8 E-CallTx       BC:Speech TY:VtoS CD:ux067161600       
                                                   CG:uxq067161699                        
                                                   CODERS:G.711A,G.711u,Spirit,G.729A  

# The Abilis CTI router forward the call to SIP. He change the CD from 99 to 067161600 and CG from 49 to 067161699 and send his list of allowed coders.

191115 143556 CtiP-149       8    8 E-NumComplete  CDI:ux99 CDO:ux067161600
191115 143558 CtiSip         8    8 E-ProgressRx   PI:81 88 USER:sip_unite CODERS:G.711A  

# The ABILIS CTISIP forward the call to user:sip_unite.

191115 143558 CtiP-149       8    8 E-ProgressTx   PI:81 88
191115 143559 CtiSip         8    8 E-AlertRx      CH:8 CODERS:G.711A                     
191115 143559 CtiP-149       8    8 E-AlertTx      CH:1 PI: 81 88

# The Abilis CTISIP confirm the call and send the alerting tone. The selected coders is G.711A.

191115 143602 CtiSip         8    8 E-ConnRx       CH:8 CODERS:G.711A
191115 143602 CtiP-149       8    8 E-ConnTx       CH:1                                   

# The caller answered.

191115 143624 CtiSip         8    8 E-DiscRx       CH:8 CAUSE:80 90 (U, Normal call 
                                                   clearing) USER:sip_unite
191115 143624 CtiSip         8    8 E-DiscConfTx   CH:8                                   
191115 143624 CtiP-149       8    8 E-DiscTx       CH:1 CAUSE:80 90 (U, Normal call 
                                                   clearing) USER:21

# The caller has closed the call.

In this example the user 21 with the number 49 has made a call to number 99 and the CTIR router has forwarded this call to the number 067161600, and also the CTIR router have changed the calling number from 49 to 067161699. The call has received from CTIP-149 and has sent it to SIP.

[Note]Note

To view the debug log for the previous calls use the command: d ldme.

56.10.6. DSP and Audio Coders diagnostics and statistics

The following command shows the available DSP and their state; it shows the maximum number of possible simultaneous calls.

[08:40:39] ABILIS_CPX:d d ctiac 

-------------------------------------------------------------------------------
AC   Card    DSP/C Bus/TS  DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
-------------------------------------------------------------------------------
  0  BRI4-2    0/0   1/00  RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1   1/01  RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2   1/02  RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3   1/03  RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0   1/05  RUN      IDLE     -       -       -                -
  5  BRI4-2    1/1   1/06  RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2   1/07  RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3   1/08  RUN      IDLE     -       -       -                -

Use the following command to view information in extended format.

[16:16:41] ABILIS_CPX:d de ctiac

-------------------------------------------------------------------------------
AC   Card    DSP/C  Bus/TS DSPState ACState  ModeIn  ModeOut Coder      Ctip/BC
     Dtmf    DhVol  DlVol  FmLevel  InGain   OutGain SigGain MaxFaxSp  MaxModSp
     SC      V-DJ   V-MJ   V-CurJ   V-TopJ   V-AvgJ  EC      BypassCoder
     ECM     FM-DJ  FM-MJ  FM-CurJ  FM-TopJ  FM-AvgJ FaxTxPg FaxFlowState
-------------------------------------------------------------------------------
  0  BRI4-2    0/0    8/00 RUN      IDLE     -       -       -                -
  1  BRI4-2    0/1    8/01 RUN      IDLE     -       -       -                -
  2  BRI4-2    0/2    8/02 RUN      IDLE     -       -       -                -
  3  BRI4-2    0/3    8/03 RUN      IDLE     -       -       -                -
  4  BRI4-2    1/0    9/05 RUN      IN-USE   VOICE   VOICE   Spirit/6.4k 108/01
     OUTBAND -4     -6     -9       0        0       0       9600      7200
     NO      50     150    80       100      68      YES     -
             200    400    0        0        0       0       -
  5  BRI4-2    1/1    9/06 RUN      IDLE     -       -       -                -
  6  BRI4-2    1/2    9/07 RUN      IDLE     -       -       -                -
  7  BRI4-2    1/3    9/08 RUN      IDLE     -       -       -                -

The meaning:

AC

Audio channel number.

Card

Card type.

DSP/C

Index of audio chip on the card. / Index of audio channel in the chip.

Bus/TS

Index of PCM bus on the card. / Index of PCM timeslot on the bus.

DSPState

DSP chip state:

  • STARTING - Starting;

  • RESET - Resetting;

  • DWL-K - Kernel downloading;

  • DWL-K-OK - Kernel downloaded;

  • FAILED-K - Kernel download failed;

  • DWL-P - Program downloading;

  • DWL-P-O - Program downloaded;

  • FAILED-P - Program download failed;

  • INIT - Initializng;

  • INIT-OK - Initialized;

  • RUN - Active;

  • FAILED-R - Failed;

  • RESET-F - Reset failed;

  • DISABLED - disabled.

ACState

DSP channel state;

  • IDLE - Closed;

  • RESERVED - Open;

  • IN-USE - Running;

  • STOPPED - Stopped.

ModeIn

DSP channel mode based on incoming frames: VOICE, FAX-T, FAX, DATA, SILENCE, BFI, DTMF, SID.

ModeOut

DSP channel mode based on outgoing frames: VOICE, FAX-T, FAX, DATA, SILENCE, BFI, DTMF, SID.

Coder

A set of allowed audio codecs. One bit means one codec type.

Ctip/BC

CTI port number currently connected to this audio channel. / B-channel currently connected to this audio channel.

Dtmf

Inband/outband DTMF relay.

DhVol

DTMF high freq. level.

DlVol

DTMF low freq. level.

FmLevel

Fax level.

InGain

Input audio gain.

OutGain

Output audio gain.

SigGain

Signal gain.

MaxFaxSp

Maximum bit speed allowed for fax relay transfer.

MaxModSp

Maximum bit speed allowed for modem relay transfer.

SC

A flag that indicates whether the silence suppression mode is enabled or disabled.

V-DJ

Voice - default jitter - configured.

V-MJ

Voice - maximal jitter - configured.

V-CurJ

Voice - current jitter.

V-TopJ

Voice - top jitter - compensation delay reached.

V-AvgJ

Voice - average jitter compensation of call.

EC

Flag that indicates whether the Echo canceler is enabled or not.

BypassCoder

A set of allowed bypass codecs. One bit means one codec type. Meaning of individual bits is identical to those of AudioCodecs field.

ECM

Flag that indicates if Error correction mode is enabled for Fax/Data.

FM-DJ

Fax modem - default jitter - configured.

FM-MJ

Fax modem - maximal jitter - configured.

FM-CurJ

Fax modem - current jitter.

FM-TopJ

Fax modem - top jitter compensation delay reached.

FM-AvgJ

Fax modem - average jitter compensation of call.

FaxTxPg

Transmitted pages - meaning only during FAX connection.

FaxFlowState

Flow state of FAX connection. Possible states: Rx-CED, Rx-V.21, Rx-DIS, Tx-DCS, Tx-DTC, Tx-TCF, Rx-preMSG-rsp, Tx-image-MSG, Tx-postMSG-cmd, Rx-postMSG-rsp, Tx-CTC Tx-DCN, Tx-CED, Tx-V.21, Tx-DIS, Rx-DCS, Rx-DTC, Rx-TCF, Tx-preMSG-rsp, Rx-image-MSG, Rx-postMSG-cmd, Tx-postMSG-rs, Rx-CTC Rx-DCN.

Type the following commands to show the statistics about DSP and audio coders:

[08:48:57] ABILIS_CPX:d s ctiac

-------------------------------------------------------------------------------
AC's Statistics were cleared 5 days 20:31:36 ago, on 10/08/2018 at 17:45:06
-------------------------------------------------------------------------------

AC:0   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         86|           |CLOSE      |         86|           |
       PCK        |     521791|     446607|CHR        |   20656562|   15657186|
       VOICE-UND  |           |        424|FM-UND     |           |          0|
       VOICE-OVR  |           |        105|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     633056|     446390|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     501398|     429708|FRM-FAX-REL|         88|       1291|
       FRM-SILENCE|     120687|      15317|FRM-CED    |          1|          2|
       FRM-SID    |       7502|          0|FRM-FAX-DUM|       3330|           |
       FRM-DTMF   |         50|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        404|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1376|
       ------------------------------------------------------------------------

AC:1   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         83|           |CLOSE      |         83|           |
       PCK        |     266191|     222528|CHR        |   16375754|   13084940|
       VOICE-UND  |           |       3117|FM-UND     |           |          0|
       VOICE-OVR  |           |        314|FM-OVR     |           |          0|
       VOICE-LOST |          1|           |FM-LOST    |          0|           |
       FRM        |     339277|     222144|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     256918|     209117|FRM-FAX-REL|        630|       5469|
       FRM-SILENCE|      62069|       7497|FRM-CED    |          7|          0|
       FRM-SID    |       3175|          0|FRM-FAX-DUM|      16445|           |
       FRM-DTMF   |         33|          2|FAX-TOUT   |          0|           |
       TX-UND     |           |       2886|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1093|
       ------------------------------------------------------------------------

AC:2   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         85|           |CLOSE      |         85|           |
       PCK        |     212028|     213795|CHR        |   11544936|   11103158|
       VOICE-UND  |           |        677|FM-UND     |           |          0|
       VOICE-OVR  |           |        341|FM-OVR     |           |          3|
       VOICE-LOST |          2|           |FM-LOST    |          0|           |
       FRM        |     258895|     213321|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     205093|     206882|FRM-FAX-REL|        707|       1828|
       FRM-SILENCE|      44488|       4546|FRM-CED    |          2|          4|
       FRM-SID    |       2275|          0|FRM-FAX-DUM|       6324|           |
       FRM-DTMF   |          6|          3|FAX-TOUT   |          0|           |
       TX-UND     |           |        615|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1224|
       ------------------------------------------------------------------------

AC:3   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     329029|     353294|CHR        |   16531696|   14974230|
       VOICE-UND  |           |       3287|FM-UND     |           |          0|
       VOICE-OVR  |           |       1369|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     414667|     351840|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     320074|     340720|FRM-FAX-REL|        176|       1323|
       FRM-SILENCE|      87166|       9734|FRM-CED    |          2|          0|
       FRM-SID    |       3181|          0|FRM-FAX-DUM|       4051|           |
       FRM-DTMF   |         17|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |       2904|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1361|
       ------------------------------------------------------------------------

AC:4   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     424578|     388329|CHR        |   37589920|   34629560|
       VOICE-UND  |           |        663|FM-UND     |           |          0|
       VOICE-OVR  |           |        566|FM-OVR     |           |          3|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     479323|     387648|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     414983|     381352|FRM-FAX-REL|        983|         88|
       FRM-SILENCE|      57939|       6141|FRM-CED    |          0|          4|
       FRM-SID    |       3063|          0|FRM-FAX-DUM|       2292|           |
       FRM-DTMF   |         63|          0|FAX-TOUT   |          0|           |
       TX-UND     |           |        629|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1271|
       ------------------------------------------------------------------------

AC:5   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     600272|     497017|CHR        |   26027434|   19455056|
       VOICE-UND  |           |        579|FM-UND     |           |          0|
       VOICE-OVR  |           |        119|FM-OVR     |           |          0|
       VOICE-LOST |          0|           |FM-LOST    |          0|           |
       FRM        |     734820|     496826|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     576501|     481701|FRM-FAX-REL|        126|       1948|
       FRM-SILENCE|     144277|      13088|FRM-CED    |          2|          2|
       FRM-SID    |       8851|          0|FRM-FAX-DUM|       5061|           |
       FRM-DTMF   |          2|         34|FAX-TOUT   |          0|           |
       TX-UND     |           |        249|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1153|
       ------------------------------------------------------------------------

AC:6   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         84|           |CLOSE      |         84|           |
       PCK        |     374751|     373547|CHR        |   18749814|   16331086|
       VOICE-UND  |           |       1775|FM-UND     |           |          0|
       VOICE-OVR  |           |        904|FM-OVR     |           |          2|
       VOICE-LOST |          3|           |FM-LOST    |          0|           |
       FRM        |     488459|     372587|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     357758|     355873|FRM-FAX-REL|       1495|       2515|
       FRM-SILENCE|     113082|      14123|FRM-CED    |          4|          2|
       FRM-SID    |       5827|          0|FRM-FAX-DUM|      10236|           |
       FRM-DTMF   |         57|         11|FAX-TOUT   |          0|           |
       TX-UND     |           |       1517|RX-OVR     |          1|           |
       MDC        |          0|           |CMD        |           |       1229|
       ------------------------------------------------------------------------

AC:7   CARD:BRI4-2
       -----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
       OPEN       |         81|           |CLOSE      |         81|           |
       PCK        |     444140|     354474|CHR        |   19114900|   14292406|
       VOICE-UND  |           |       1133|FM-UND     |           |          0|
       VOICE-OVR  |           |        438|FM-OVR     |           |          0|
       VOICE-LOST |          5|           |FM-LOST    |          0|           |
       FRM        |     563101|     353994|FRM-FAX-BYP|          0|          0|
       FRM-VOICE  |     428131|     340864|FRM-FAX-REL|        328|       2156|
       FRM-SILENCE|     122093|      10900|FRM-CED    |          4|          0|
       FRM-SID    |       5856|          0|FRM-FAX-DUM|       6635|           |
       FRM-DTMF   |         54|         18|FAX-TOUT   |          0|           |
       TX-UND     |           |        925|RX-OVR     |          0|           |
       MDC        |          0|           |CMD        |           |       1180|
       ------------------------------------------------------------------------

With reference to the shown interval of time («cleared 5 days 20:31:36 ago») these counters show the number of:

ACAudio channel number.
CARDCard type and index.
OPENNumber of channel opening.
CLOSENumber of channel closing.
PCKNCBs for read from/write to DSP channel from upper layer.
CHRRx/Tx bytes from/to DSP chip
VOICE-UNDNumber of out underruns.
FM-UNDNumber of out fax modem underruns.
VOICE-OVRNumber of out overruns.
VFM-OVRNumber of out fax modem overruns.
VOICE-LOSTLost voice frames on Rx side.
FM-LOSTLost fax modem frames on Rx side.
FRMRx/Tx frames from/to DSP chip.
FRM-VOICERx/Tx voice frames.
FRM-SILENCESilence frames.
FRM-SIDSID frames.
FRM-DTMFDTMF frames.
FRM-FAX-BYPFax bypass frames.
FRM-FAX-RELFax relay frames.
FRM-CEDCED frames.
FRM-FAX-DUMDummy (FAX or DATA) messages from DSP channel.
FAX-TOUTDummy frames with set TO bit.
TX-UNDAC DSP "UR" events.
RX-OVRReceive Over-run in DSP chip - "ROR" events.
MDCMisalignment Detection and Correction.
CMDTx commands.

56.10.7. CTI System diagnostics and statistics

The following command shows the available coders supported by CTI cards installed and the number of simultaneous calls.

[08:44:19] ABILIS_CPX:d d ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
       CTIR-STATE:ENABLED     CALLS-CURRENT:1      CALLS-PEAK:8
       AC-STATE:ENABLED       AC-CURRENT:1         AC-PEAK:7
       ------------------------------------------------------------------------
       -- Number of simultaneous calls ----------------------------------------
                      | State: Alerting/Connected |        State: Any         |
       ---------------|---Current---|----Peak-----|---Current---|----Peak-----|
       TR             |           0 |           1 |           0 |           1 |
       DATA           |           0 |           1 |           0 |           1 |
       VtoCISDA       |           1 |           5 |           1 |           5 |
       CISDAtoCISDA   |           0 |           2 |           0 |           4 |
       CISDAtoV       |           0 |           2 |           0 |           2 |
       ALL            |           1 |           8 |           1 |           8 |
       ------------------------------------------------------------------------
       - AC and SWAC common available coders ----------------------------------
       -- Coder ---|-- Bit rates (kbps) --|-- Coder ---|-- Bit rates (kbps) --|
       G.711A      |64                    |G.711u      |64                    |
       G.729A      |8                     |TRANSPARENT |64                    |
       Spirit      |6.4, 7.2, 8, 8.8, 9.6 |
       ------------------------------------------------------------------------
       - SWAC and MCD limits by CPU -------------------------------------------
       MAX-SWAC-0ms:28   MAX-SWAC-8ms:24   MAX-SWAC-16ms:22   MAX-SWAC-32ms:19
       MAX-MCD-SPIRIT:28                   MAX-MCD-G729A:33
       - SWAC and MCD diagnostics ---------------------------------------------
       CUR-SWAC:1   PEAK-SWAC:6   REST-SWAC:7   MAX-SWAC:8    LIMIT-SWAC:HDLC
       CUR-MCD:0    PEAK-MCD:2                  MAX-HDLC:8
       ------------------------------------------------------------------------
       - Clock Sources for H100 cards -----------------------------------------
       CLK:38 
       - Clock Sources for NOT-H100 cards -------------------------------------
                          *** No NOT-H100 cards running ***

The meaning:

CTIR-STATE

CTI routing state.

CALLS-CURRENT

Current number of simultaneous calls in any state.

CALLS-PEAK

Peak number of simultaneous calls in any state.

AC-STATE

Audio Codec state.

AC-CURRENT

Current number of AC.

AC-PEAK

Peak number of used AC.

MAX-SWAC-0ms

Number of SWAC permitted by CPU with 0 ms echo tail.

MAX-SWAC-8ms

Number of SWAC permitted by CPU with 8 ms echo tail.

MAX-SWAC-16ms

Number of SWAC permitted by CPU with 16 ms echo tail.

MAX-SWAC-32ms

Number of SWAC permitted by CPU with 32 ms echo tail.

MAX-MCD-SPIRIT

Maximal number of MCD for the 'SPIRIT' codec permitted by CPU.

MAX-MCD-G729A

Maximal number of MCD for the 'G729A' codec permitted by CPU.

CUR-SWAC

Current number of swac channels.

PEAK-SWAC

Peak number of swac channels.

REST-SWAC

Remaining number of swac channels considering current ec-tail, cpu limit, cfg limit.

MAX-SWAC

Maximal number of swac channels considering current ec-tail, cpu limit, cfg limit.

LIMIT-SWAC

The reason of the limit: CFG, CPU, HDLC.

CUR-MCD

Current number of MCD.

PEAK-MCD

Peak number of MCD.

MAX-HDLC

Maximal number of HDLC channels that support SWAC.

CLK

Port actually used for clock recovery.

This command can help to understand what is happening, in case of troubles:

[08:49:51] ABILIS_CPX:d s ctisys

RES:CtiSys --------------------------------------------------------------------
       CTI_System_general_properties                                           
      --- Cleared 5 days 22:40:27 ago, on 10/08/2018 at 17:45:06 -------------
      -- Number of successful (connected) calls, updated at call end ----------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|          6|          9|          0|         15|
      DATA        |          2|          0|          0|           |          2|
      VtoCISDA    |          0|         33|          0|         16|         49|
      CISDAtoCISDA|          1|          0|          0|         30|         31|
      CISDAtoV    |         21|          0|          0|          2|         23|
      SUM         |         24|         39|          9|         48|        120|
      -------------------------------------------------------------------------
      -- Seconds of successful (connected) calls, updated at call end ---------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|        610|        422|          0|       1032|
      DATA        |         72|          0|          0|           |         72|
      VtoCISDA    |          0|       8226|          0|        870|       9096|
      CISDAtoCISDA|         47|          0|          0|       3500|       3547|
      CISDAtoV    |       6773|          0|          0|        473|       7246|
      SUM         |       6892|       8836|        422|       4843|      20993|
      -------------------------------------------------------------------------
      -- Number of unsuccessful calls -----------------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      TR          |          0|          3|          3|          0|          6|
      DATA        |          0|          0|          0|           |          0|
      VtoCISDA    |          0|         32|          0|          0|         32|
      CISDAtoCISDA|          0|          0|          0|          4|          4|
      CISDAtoV    |         12|          0|          0|          2|         14|
      SUM         |         12|         35|          3|          6|         56|
      -------------------------------------------------------------------------
      -- Internal failures for not connected calls ----------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      NoRoute     |           |           |           |           |          0|
      NoDest      |           |           |           |           |          0|
      No-C-CISDA  |           |           |           |           |          0|
      NoPcmRes    |          0|          0|          0|          0|          0|
      NoAcRes     |          0|          0|          0|          0|          0|
      NoEecRes    |          0|          0|          0|          0|          0|
      NoHdlcRes   |          0|          0|          0|           |          0|
      NoAcCodec   |          0|          0|          0|          0|          0|
      PlinkFail   |          0|          0|           |          0|          0|
      BwLimit     |           |          0|           |          0|          0|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------
      -- Internal failures after call connected -------------------------------
      ------------|---INPUT---|--OUTPUT---|--LOCAL----|--TRANSIT--|----SUM----|
      PlinkFail   |          0|          0|           |          0|          0|
      IsdnL1down  |          0|          0|          0|          0|          0|
      IsdnL2down  |          0|          0|          0|          0|          0|
      -------------------------------------------------------------------------

With reference to the shown interval of time («Cleared 5 days 22:40:27 ago») these counters show the number of:

NoRouteNumbers of internal failures with "No route to destination".
NoDestNumbers of internal failures with "Incompatible destination.".
No-C-CISDAIt is increased when call is refused when the call exceeds the value configured for max-c-tofrom-cisda.
NoAcResNumbers of internal failures with "No AC available".
NoEecResNumbers of internal failures with "No EEC available".
NoHdlcResNumbers of internal failures with "No HDLC available.".
NoAcCodecNumbers of internal failures with "No AC available".
BwLimitNumbers of internal failures with "Not enough bandwidth".
IsdnL1downNumbers of internal failures with "Destination out of order (NRC_L1DOWN). Level 1 of the ISDN is inactive".
IsdnL2downNumbers of internal failures with "Destination out of order (NRC_L2DOWN). Level 2 of the ISDN is inactive, or failed to activate".
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