| 62.9. CTIDISA diagnostics and statistics | ||
|---|---|---|
 | Chapter 62. DISA - Direct Inward System Access |  |
| 62.9. CTIDISA diagnostics and statistics | ||
|---|---|---|
| | Chapter 62. DISA - Direct Inward System Access | |
The following commands are used to display the diagnostics of the CTIDISA resource:
Shows diagnostic information, such as the state resource, the number of used channels, the name of the identified user and service, the Q931 state of the incoming/outgoing call, the calling/called number of the incoming/outgoing call, the connection time of the current incoming/outgoing call, the current number of loop.
Shows diagnostic information in an extended format: the same information listed for d d ctidisa and in addition the call identifier of incoming/outgoing call, the internal state of the channel, the type of tone/message and the name of CTISYS tone or Vocal message which are playing.
[03:45:23] ABILIS_CPX:d d ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
STATE:ACTIVE USED-CHAN:0
- DISA Channels diagnostics --------------------------------------------
CH: User Q931State-In CGI Time-In Nrty
Service Q931State-Out CDO Time-Out Loop
------------------------------------------------------------------------
0 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
1 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
2 DISCONNECTED 0 0
DISCONNECTED 0 0
------------------------------------------------------------------------
[13:19:03] ABILIS_CPX:d de ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
STATE:ACTIVE USED-CHAN:1
- DISA Channels diagnostics --------------------------------------------
CH: User Q931State-In CGI Time-In Nrty
Service Q931State-Out CDO Time-Out Loop
Sub-Service Phase Playing Tone/Message
------------------------------------------------------------------------
0 CONNECTED 555 4 0
day DISCONNECTED 0 0
WaitFirst INITDIAL day\INITDIAL.CPM
------------------------------------------------------------------------
1 DISCONNECTED 0 0
DISCONNECTED 0 0
Initial
------------------------------------------------------------------------
2 DISCONNECTED 0 0
DISCONNECTED 0 0
Initial
------------------------------------------------------------------------
The meaning:
STATEOverall state of DISA driver:
INACTIVE - DISA driver does not
accept incoming calls and does not make outgoing calls.IP
calls.
ACTIVE - DISA driver fully
active.
USED-CHANCurrently used channels.
CHChannel identifier.
UserThe name of the identified user.
ServiceThe name of the identified or pre-identified service.
Sub-ServiceThe name of the identified sub-service (if any).
Q931State-InQ931 State of incoming call.
Q931State-OutQ931 state of outgoing call.
PhaseInternal state of the channel: WaitFirst, EnterPIN, EnterCDO, DtmfRelay, Looping, Closing, CallRepeat, AbortAllowed, Active, HoldIN, HoldOUT, NotifyAlert, Bye, CallBack, Welcome, Initial.
CGIThe Calling Number of the incoming Call.
CDOThe Called Number of the outgoing Call.
Time-InConnection time of the current incoming call, counted from Q931State-In = ACTIVE.
Time-OutConnection time of the current outgoing call, counted from Q931State-Out = ACTIVE.
NrtyCallback attempt number.
LoopCurrent number of loop.
PlayingType of tone/message which is playing: INITDIAL, IDENFAIL, CALLNA, LOOPDIAL, ALERT, BUSY, NOANSWER, DISC, HOLD, BYE, AFTERPIN, WELCOME, INTRO.
Tone/MessageName of CTISYS tone or Vocal message which is playing: DIAL, ALERT, HOLD, DISC, BUSY or xxxxxxxx\yyyyyyyy.CPM (e.g. day\INITDIAL.CPM).
The following commands are used to display the statistics of the CTIDISA resource:
Shows statistic information, such as the number of incoming/outgoing calls, the number of incoming/outgoing calls that reached the ACTIVE state, the number of incoming/outgoing calls that were closed prior to reach the ACTIVE state, the number of incoming/outcoming voice frames;
Shows statistic information in an extended format: the same information listed for d s ctidisa command are shown for each channel.
[22:15:27] ABILIS_CPX:d s ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
--- Cleared 091:01:20:34 ago, on 26/05/2015 at 04:51:42 ----------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-CALL | 5182| |I-SUCC-CALL| 5107| |
I-TIME-CALL| 695438| |I-FAIL-CALL| 0| |
I-VOICE-FRM| 34847445| 40743886| | | |
O-CALL | | 4369|O-SUCC-CALL| | 4010|
O-TIME-CALL| | 592376|O-FAIL-CALL| | 1000|
O-VOICE-FRM| 26127200| 26127186|
------------------------------------------------------------------------[22:15:30] ABILIS_CPX:d se ctidisa
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
--- Cleared 3 days 08:11:59 ago, on 11/09/2020 at 09:08:14 -------------
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-CALL | 5182| |I-SUCC-CALL| 5107| |
I-TIME-CALL| 695438| |I-FAIL-CALL| 0| |
I-VOICE-FRM| 34847445| 40743886| | | |
O-CALL | | 4369|O-SUCC-CALL| | 4010|
O-TIME-CALL| | 592376|O-FAIL-CALL| | 1000|
O-VOICE-FRM| 26127200| 26127186|
------------------------------------------------------------------------
CH:0
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 1096| 1098|I-DTMF | 1| |
O-VOICE-FRM| 0| 0|
------------------------------------------------------------------------
CH:1
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 8805| 10777|I-DTMF | 1| |
O-VOICE-FRM| 5981| 5981|
------------------------------------------------------------------------
CH:2
-----------|---INPUT---|--OUTPUT---|-----------|---INPUT---|--OUTPUT---|
I-VOICE-FRM| 17402| 18212|I-DTMF | 1| |
O-VOICE-FRM| 16219| 16219|
------------------------------------------------------------------------
...With reference to the shown interval of time («Cleared 3 days 08:11:59 ago») these counters show the number of:
I-CALL | Incoming side: number of incoming calls. |
I-TIME-CALL | Incoming side: number of seconds that incoming calls remained in ACTIVE state. |
I-SUCC-CALL | Incoming side: number of incoming calls that reached ACTIVE state. |
I-FAIL-CALL | Incoming side: number of incoming calls that were closed prior to reach ACTIVE state. |
I-VOICE-FRM | Incoming side: number of incoming/outgoing voice frames. |
O-CALL | Outgoing side: number of outgoing calls. |
O-TIME-CALL | Outgoing side: number of seconds that outgoing calls remained in ACTIVE state. |
O-SUCC-CALL | Outgoing side: number of outgoing calls that reached ACTIVE state. |
O-FAIL-CALL | Outgoing side: number of outgoing calls that were closed prior to reach ACTIVE state. |
O-VOICE-FRM | Outgoing side: number of incoming/outgoing voice frames. |
CH | Channel identifier. |
I-DTMF | Incoming side: number of detected DTMF codes. |
This section shows the commands used to view the state of the calls and the queues of the CtiDISA resource.
![[Note]](../images/note.png) | Note |
|---|---|
To use these commands you need to have administrator or super user rights. |
Type the following command to view the commands allowed:
[03:59:00] ABILIS_CPX:debug res:ctidisa lsn:0
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:925 Date/Time:29/05/2015 11:36:01 TraceTime:255539387
DISA port: Debug info
LSN:0 - This help message
LSN:1 - Driver object (bin)
LSN:2 - Diagnostics/statistics (txt)
LSN:3 - DISA Log (txt)
LSN:3 CMD:CLR - Clear DISA Log (txt)
LSN:3 CMD:SES:X - Show DISA Log of session (txt)
LSN:3 CMD:SET:[DFT | CLR | FULL | [level, ...]] - Set Log event mask
No parameters - show current events log mask
DFT - Log default events (ERR events only)
CLR - Clear Log event mask
FULL - Log all events
levels:
ERR - Log ERROR events
WARN - Log WARNING events
INFO - Log INFO events
DEBUG - Log DEBUG events
LSN:100 - FRMWR test (txt)
LSN:200 - Start tracing of voice frames (txt)
LSN:201 - Stop tracing of voice frames (txt)
Subobjects:
CMD:Cx Channel (0-y)The following command shows the number of used channels and the number of the used/free queues.
[10:55:10] ABILIS_CPX:debug res:ctidisa lsn:2
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:679 Date/Time:29/05/2015 11:36:36 TraceTime:255574575
DISA port - diagnostics/statistics
--------------+----------
Name | Value
--------------+----------
State | ACTIVE
Used channels | 0
FIFO - used | 0
FIFO - free | 30
--------------+----------
------------+----------
Name | Value
------------+----------
Event IN | 5
Event OUT | 4
Call IN | 2
Call ACC | 2
Call REJ | 0
Voice IN | 119
Voice OUT | 116
Handle OPN | 2
Handle CLS | 2
Handle DSC | 0
Timer RSQ | 0
Timer CLR | 0
Timer EXP | 0
------------+----------
Type the following command to set DISA log mask to log any event.
[13:24:14] ABILIS_CPX:debug res:ctidisa lsn:3 cmd:set:full
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:64512 Date/Time:02/08/2016 13:25:10 TraceTime:6026799
DISA port - DISA log
Debug mask set to: ERROR, WARNING, INFO, DEBUGType the following command to view the DISA log:
[13:26:27] ABILIS_CPX:debug res:ctidisa lsn:3
RES:CtiDisa -------------------------------------------------------------------
Direct_Inward_System_Access
BufferLength:64512 Date/Time:02/08/2016 13:26:27 TraceTime:5864452
DISA port - DISA log
Date Time Type Ses Message
------ ------ ---- --- ---------------------------
020816 132429 INFO 0 MAIN Send Event - New call - HND:-
020816 132429 INFO 0 IN Rx Create connection
020816 132429 DBG 0 IN Rx Setup RQ HND:3
020816 132429 INFO 0 IN Rx created DISA UUID:0003-20160802-112429
020816 132429 INFO 0 IN Rx Incoming connection CDI:ue777 CGI:uxay555
020816 132429 INFO 0 IN Preidentification Service:day
020816 132429 INFO 0 IN Start (no tone) Tone:14-AUTO-CDO TOUT:0 sec (50 ticks)
020816 132429 ERR 0 IN Start timer TOUT:1 sec (50 ticks) IS:14-Welcome QS:10-CONNECTED
020816 132429 INFO 0 IN Connection created
020816 132429 DBG 0 IN Tx Setup Confirm IS:14-Welcome QS:10-CONNECTED
020816 132429 DBG 0 IN Timeout IS:14-Welcome QS:10-CONNECTED
020816 132429 DBG 0 IN Timeout thread IS:14-Welcome QS:10-CONNECTED
020816 132429 ERR 0 IN Start timer TOUT:31 sec (3001 ticks) IS:0-WaitFirst QS:10-CONNECTED
020816 132429 DBG 0 IN Clear timer
020816 132429 ERR 0 IN Start timer TOUT:31 sec (3001 ticks) IS:0-WaitFirst QS:10-CONNECTED
020816 132429 INFO 0 IN Start Tone:0-INITDIAL TOUT:0 sec (0 ticks) VMH:5
020816 132450 DBG 0 IN Rx Disconnect RQ IS:0-WaitFirst QS:10-CONNECTED
020816 132450 INFO 0 IN Rx Close connection 80 9F (User, Normal, unspecified)
020816 132450 DBG 0 IN Clear timer
020816 132450 DBG 0 IN Remove from ACD queue IS:0-WaitFirst QS:11-DISCONNECTING
020816 132450 DBG 0 IN Tx Release Confirm IS:0-WaitFirst QS:11-DISCONNECTING
020816 132450 INFO 0 IN Connection closed
020816 132450 DBG 0 IN Remove from ACD queue IS:0-WaitFirst QS:11-DISCONNECTING
020816 132450 INFO 0 IN Stop Tone:0-INITDIAL VMH:5| |  | |
| 62.8. Message files |  | 62.10. DISA administration through web interface |