Chapter 62. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
62.1. CTIDISA overview
62.1.1. User identification
62.1.2. Post-selection
62.1.3. Automatic Call Distribution
62.1.4. Call Back
62.1.5. Data Call Back
62.2. CTIDISA resource
62.2.1. Activating the CTIDISA resource
62.2.2. CTIDISA resource parameters
62.3. CTIDISA tables
62.3.1. CTIDISA Service table
62.3.2. CTIDISA User table
62.4. Example of Post Selection configuration
62.4.1. Configuring the CTIDISA resource
62.4.2. Configuring the CTIDISA Service table
62.4.3. Configuring the CTIDISA User table
62.4.4. Configuring the CTI Routing
62.5. Example of Automatic Call Distribution configuration
62.5.1. Configuring the CTIDISA resource
62.5.2. Configuring the CTIDISA Service table
62.5.3. Configuring the CTIDISA User table
62.5.4. Configuring CTI Routings
62.6. Example of Call Back configuration
62.6.1. Configuring the CTIDISA resource
62.6.2. Configuring the CTIDISA Service table
62.6.3. Configuring the CTIDISA User table
62.6.4. CTI Routing configuration
62.7. Example of Data Call Back configuration
62.7.1. Configuring the CTIDISA resource
62.7.2. Configuring the CTIDISA Service table
62.7.3. Configuring CTI Routings
62.8. Message files
62.8.1. File audio format
62.8.2. Commands to manage audio files
62.8.3. Example of insertion of WAV files and creation of CPM
62.9. CTIDISA diagnostics and statistics
62.9.1. CTIDISA diagnostics
62.9.2. CTIDISA statistics
62.9.3. Advanced Debug of the CtiDisa resource
62.10. DISA administration through web interface
