| 62.4. Example of Post Selection configuration | ||
|---|---|---|
 | Chapter 62. DISA - Direct Inward System Access |  |
| 62.4. Example of Post Selection configuration | ||
|---|---|---|
| | Chapter 62. DISA - Direct Inward System Access | |
Purpose of example: how to configure the DISA resource to activate a “simple” post-selection.
Pre-identification is made through the called number verification.
Identification of the user is made through the PIN and the calling number verification.
![[Tip]](../images/tip.png) | Tip |
|---|---|
More examples are available at Section 84.17, “How to configure CTIDISA to implement a responder”. |
Activate the resource and set the
RESTRICTED-CALLING parameter to
NO.
[10:32:38] ABILIS_CPX:s p ctidisa act:yes restricted-calling:noCOMMAND EXECUTED [10:32:56] ABILIS_CPX:d p ctidisaRES:CtiDisa ------------------------------------------------------------------- Run DESCR:Direct_Inward_System_Access LOG:NO ACT:YES sesnum:10 RESTRICTED-CALLING:NO PROVIDE-SG:NO CALL-ABORT:** CALL-REPEAT:** PIN-START:* PIN-END:# NPOO-CT:SYS CTIP-TYPE:NET-PRIVATE BUSY-NOCHAN:YES WDIR:C:\APP\DISA\
![[Caution]](../images/caution.png) | Caution |
|---|---|
To activate the changes made to execute the initialization command init res:ctidisa. |
Create the “testdisa” service with the following characteristics:
Maximum number of simultaneous calls: 3;
TRANSFER mode active;
Duration of ALERTING state for incoming calls: 0 seconds;
Automatic Call Distribution disabled;
Maximum number of loops: 4;
LOOP enabled for “user busy”, “no answer”, “selection not allowed” and “all other reasons”;
Tone set: “test”;
Pre-identification based on the called number “003”;
Call enabled in post-selection toward numbers starting with 5.
Type the following commands.
[17:50:26] ABILIS_CPX:a ctidisa service:testdisaCOMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:testdisa max-calls:3 transfer:yes conn-delay:0COMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:testdisa MAX-LOOPS:4 LOOP-BUSY:yes LOOP-NOANSWER:yes LOOP-DENIED:yes LOOP-OTHER:yesCOMMAND EXECUTED [17:50:26] ABILIS_CPX:s ctidisa service:testdisa WELCOME:test INITDIAL:test AFTERPIN:test LOOPDIAL:test IDENFAIL:test CALLNA:test ALERT:test BUSY:test NOANSWER:test[17:50:26] ABILIS_CPX:s ctidisa service:testdisa cdi:003 permit:5*COMMAND EXECUTED
This is the result:
[17:50:26] ABILIS_CPX:d ctidisa service:testdisa
- Not Saved (SAVE CONF) -------------------------------------------------------
Total number of services:2
-------------------------------------------------------------------------------
SERVICE:testdisa DESCR:
MODE: DISA |INTRO-STATE: CREQ |INTRO:
ROUTING: PREFIX |CONN-DELAY: 0 |WELCOME: test
MAX-CALLS: 3 |PC-OFFER: * |INITDIAL: test
BC: Speech |TRANSFER: YES |AFTERPIN: test
CB: NO | |LOOPDIAL: test
CB-DELAY: 5 |DIAL-TOUT: 30 |IDENFAIL: test
CB-NRTY: 1 |PIN-TOUT: 15 |CALLNA: test
CB-UNK-CDO: 'CGI' |NUM-TOUT: 15 |ALERT: test
CB-NAT-CDO: 0'CGI' |BUSYDISC: 4 |BUSY: test
CB-INT-CDO: 00'CGI' |LOOP-BUSY: YES |NOANSWER: test
CB-CGO: # |LOOP-NOANSWER: YES |DISC:
CTIP-TYPE-O: * |LOOP-DENIED: YES |HOLD:
AUTO-CDO: # |LOOP-OTHER: YES |BYE: #
TOUT-CDO: # |MAX-LOOPS: 4
END-CDO: #
PERMIT: 5*
CDI: 003
CGI: #
SUB-SERVICE: #
-------------------------------------------------------------------------------Create two users, “user1” and “user2”, with the following characteristics:
User1:
Identification through the PIN: 2709;
No service re-assignation;
1 simultaneous call;
Post-selection enabled toward all numbers allowed to service in which the caller has been identified;
None verification of calling number.
User2:
Identification through the calling number;
No service re-assignation;
1 simultaneous call;
Post-selection enabled toward number 515 and not enabled toward number 520;
Verification of the calling number (e.g. 12345678).
Configure “user1”:
[10:58:14] ABILIS_CPX:a ctidisa user:user1COMMAND EXECUTED [11:11:17] ABILIS_CPX:s ctidisa user:user1 PIN:2709 service:auto max-calls:1 permit:service deny:# cgi:*COMMAND EXECUTED
Configure “user2”:
[11:11:16] ABILIS_CPX:a ctidisa user:user2COMMAND EXECUTED [11:16:53] ABILIS_CPX:s ctidisa user:user2 service:auto max-calls:1 permit:515 deny:520 cgi:12345678COMMAND EXECUTED
This is the result:
[11:22:40] ABILIS_CPX:d ctidisa user
Total number of users:3
-------------------------------------------------------------------------------
USER:Anonymous
PIN: # |MAX-CALLS: NOMAX |PERMIT: SERVICE
SERVICE: AUTO |CB: NO |DENY: *
CGI: -
-------------------------------------------------------------------------------
USER:user1
PIN: 2709 |MAX-CALLS: 1 |PERMIT: SERVICE
SERVICE: AUTO |CB: NO |DENY: #
CGI: *
-------------------------------------------------------------------------------
USER:user2
PIN: # |MAX-CALLS: 1 |PERMIT: 515
SERVICE: AUTO |CB: NO |DENY: 520
CGI: 12345678
-------------------------------------------------------------------------------![[Note]](../images/note.png) | Note |
|---|---|
For CTIDISA user "Anonymous" the parameter
|
Assume to receive calls from a group of BRI ports (G2) or from clusters; route the calls toward DISA and enable post-selection toward a group of POTS ports.
Configure incoming CTI routings (toward DISA):
[10:27:28] ABILIS_CPX:a ctir pr:1 poi:g2 out:disa cdi:00?COMMAND EXECUTED [10:27:51] ABILIS_CPX:a ctir pr:2 sr:* out:disa cdi:00? sp:64000COMMAND EXECUTED
Configure outgoing CTI routing (from DISA toward PBX):
[10:28:31] ABILIS_CPX:a ctir pr:3 poi:disa out:pbx cdi:5?? cdo:'cdi.s2' sp:64000
COMMAND EXECUTEDThis is the result:
[10:28:36] ABILIS_CPX:d ctir
- Not Saved (SAVE CONF), Not Refreshed (INIT) ---------------------------------
Last change: 17/06/2015 10:01:34 CET
---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
|BCI |POI |SR |GI |OUT |CDI |CDO
ACT|NEXT |LAST |EEC |T301|CGI |CGO
EDT|SP |SC |DJ |MJ |FMDJ|FMMJ|SDI |SDO
|SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI |SGO
| |BCO |RGI |RGO
|FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG |OG |SG |DL |DH
|CODERS
|CODERSOUT
|TI1 .. TI5
--------------------------------------------------------------------------------
0 DATA * # # Sl * *
--------------------------------------------------------------------------------
1 VOICE G2 # # Disa 00? *
--------------------------------------------------------------------------------
2 VOICE # * # Disa 00? *
NO ANY NO Dft * *
64000 Sys Sys Sys Sys Sys * *
--------------------------------------------------------------------------------
3 VOICE Disa # # PBX 5?? 'CDI.S2'
NO ANY NO Dft * *
64000 Sys Sys Sys Sys Sys * *
-------------------------------------------------------------------------------- | Tip |
|---|---|
Interesting chapter: Section 58.5, “CTI Router Overview”. |
| |  | |
| 62.3. CTIDISA tables |  | 62.5. Example of Automatic Call Distribution configuration |