Chapter 51. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
51.1. CTIDISA overview
51.1.1. User identification
51.1.2. Post-selection
51.1.3. Automatic Call Distribution
51.1.4. Call Back
51.1.5. Data Call Back
51.2. CTIDISA resource
51.2.1. Activating the CTIDISA resource
51.2.2. CTIDISA resource parameters
51.3. CTIDISA tables
51.3.1. CTIDISA Service table
51.3.2. CTIDISA User table
51.4. Example of Post Selection configuration
51.4.1. Configuring the CTIDISA resource
51.4.2. Configuring the CTIDISA Service table
51.4.3. Configuring the CTIDISA User table
51.4.4. Configuring the CTI Routing
51.5. Example of Automatic Call Distribution configuration
51.5.1. Configuring the CTIDISA resource
51.5.2. Configuring the CTIDISA Service table
51.5.3. Configuring the CTIDISA User table
51.5.4. Configuring CTI Routings
51.6. Example of Call Back configuration
51.6.1. Configuring the CTIDISA resource
51.6.2. Configuring the CTIDISA Service table
51.6.3. Configuring the CTIDISA User table
51.6.4. CTI Routing configuration
51.7. Example of Data Call Back configuration
51.7.1. Configuring the CTIDISA resource
51.7.2. Configuring the CTIDISA Service table
51.7.3. Configuring CTI Routings
51.8. Message files
51.8.1. File audio format
51.8.2. Commands to manage audio files
51.8.3. Example of insertion of WAV files and creation of CPM
51.9. CTIDISA diagnostics and statistics
51.9.1. CTIDISA diagnostics
51.9.2. CTIDISA statistics
51.9.3. Advanced Debug of the CtiDisa resource
51.10. DISA administration through web interface
