Chapter 54. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
54.1. CTIDISA overview
54.1.1. User identification
54.1.2. Post-selection
54.1.3. Automatic Call Distribution
54.1.4. Call Back
54.1.5. Data Call Back
54.2. CTIDISA resource
54.2.1. Activating the CTIDISA resource
54.2.2. CTIDISA resource parameters
54.3. CTIDISA tables
54.3.1. CTIDISA Service table
54.3.2. CTIDISA User table
54.4. Example of Post Selection configuration
54.4.1. Configuring the CTIDISA resource
54.4.2. Configuring the CTIDISA Service table
54.4.3. Configuring the CTIDISA User table
54.4.4. Configuring the CTI Routing
54.5. Example of Automatic Call Distribution configuration
54.5.1. Configuring the CTIDISA resource
54.5.2. Configuring the CTIDISA Service table
54.5.3. Configuring the CTIDISA User table
54.5.4. Configuring CTI Routings
54.6. Example of Call Back configuration
54.6.1. Configuring the CTIDISA resource
54.6.2. Configuring the CTIDISA Service table
54.6.3. Configuring the CTIDISA User table
54.6.4. CTI Routing configuration
54.7. Example of Data Call Back configuration
54.7.1. Configuring the CTIDISA resource
54.7.2. Configuring the CTIDISA Service table
54.7.3. Configuring CTI Routings
54.8. Message files
54.8.1. File audio format
54.8.2. Commands to manage audio files
54.8.3. Example of insertion of WAV files and creation of CPM
54.9. CTIDISA diagnostics and statistics
54.9.1. CTIDISA diagnostics
54.9.2. CTIDISA statistics
54.9.3. Advanced Debug of the CtiDisa resource
54.10. DISA administration through web interface
