Chapter 58. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
58.1. CTIDISA overview
58.1.1. User identification
58.1.2. Post-selection
58.1.3. Automatic Call Distribution
58.1.4. Call Back
58.1.5. Data Call Back
58.2. CTIDISA resource
58.2.1. Activating the CTIDISA resource
58.2.2. CTIDISA resource parameters
58.3. CTIDISA tables
58.3.1. CTIDISA Service table
58.3.2. CTIDISA User table
58.4. Example of Post Selection configuration
58.4.1. Configuring the CTIDISA resource
58.4.2. Configuring the CTIDISA Service table
58.4.3. Configuring the CTIDISA User table
58.4.4. Configuring the CTI Routing
58.5. Example of Automatic Call Distribution configuration
58.5.1. Configuring the CTIDISA resource
58.5.2. Configuring the CTIDISA Service table
58.5.3. Configuring the CTIDISA User table
58.5.4. Configuring CTI Routings
58.6. Example of Call Back configuration
58.6.1. Configuring the CTIDISA resource
58.6.2. Configuring the CTIDISA Service table
58.6.3. Configuring the CTIDISA User table
58.6.4. CTI Routing configuration
58.7. Example of Data Call Back configuration
58.7.1. Configuring the CTIDISA resource
58.7.2. Configuring the CTIDISA Service table
58.7.3. Configuring CTI Routings
58.8. Message files
58.8.1. File audio format
58.8.2. Commands to manage audio files
58.8.3. Example of insertion of WAV files and creation of CPM
58.9. CTIDISA diagnostics and statistics
58.9.1. CTIDISA diagnostics
58.9.2. CTIDISA statistics
58.9.3. Advanced Debug of the CtiDisa resource
58.10. DISA administration through web interface
