Chapter 59. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
59.1. CTIDISA overview
59.1.1. User identification
59.1.2. Post-selection
59.1.3. Automatic Call Distribution
59.1.4. Call Back
59.1.5. Data Call Back
59.2. CTIDISA resource
59.2.1. Activating the CTIDISA resource
59.2.2. CTIDISA resource parameters
59.3. CTIDISA tables
59.3.1. CTIDISA Service table
59.3.2. CTIDISA User table
59.4. Example of Post Selection configuration
59.4.1. Configuring the CTIDISA resource
59.4.2. Configuring the CTIDISA Service table
59.4.3. Configuring the CTIDISA User table
59.4.4. Configuring the CTI Routing
59.5. Example of Automatic Call Distribution configuration
59.5.1. Configuring the CTIDISA resource
59.5.2. Configuring the CTIDISA Service table
59.5.3. Configuring the CTIDISA User table
59.5.4. Configuring CTI Routings
59.6. Example of Call Back configuration
59.6.1. Configuring the CTIDISA resource
59.6.2. Configuring the CTIDISA Service table
59.6.3. Configuring the CTIDISA User table
59.6.4. CTI Routing configuration
59.7. Example of Data Call Back configuration
59.7.1. Configuring the CTIDISA resource
59.7.2. Configuring the CTIDISA Service table
59.7.3. Configuring CTI Routings
59.8. Message files
59.8.1. File audio format
59.8.2. Commands to manage audio files
59.8.3. Example of insertion of WAV files and creation of CPM
59.9. CTIDISA diagnostics and statistics
59.9.1. CTIDISA diagnostics
59.9.2. CTIDISA statistics
59.9.3. Advanced Debug of the CtiDisa resource
59.10. DISA administration through web interface
