57.13. Voice Mail

57.13. Voice Mail
	Chapter 57. Administration

This section allows to view/change system/users' messages.

	Caution
	Generally the access to this section is reserved to users with administrator's rights.

By default, the anonymous access is disabled; add the path in the HTTP Virtual Paths Access Rights Table for httpuser.

[11:26:29] ABILIS_CPX:a http rights path:/sys/admin/vm/ user:httpuser

COMMAND EXECUTED 

[11:27:04] ABILIS_CPX:d http rights

- Not Saved (SAVE CONF) -------------------------------------------------------
-------------------------------------------------------------------------------
ID: PATH:
     USER:                            FILE: DIR:  RECUR: PROT:
-------------------------------------------------------------------------------
1 /sys/
     admin                            r---  l---  YES    PLAIN,SSL
...
-------------------------------------------------------------------------------
12 /sys/admin/vm/
     httpuser                         r---  l---  YES    PLAIN,SSL
-------------------------------------------------------------------------------
...

Click Login on the CPX home page, insert user and password. Open the administration page and click the Voice Mail icon to access to the following page.

Figure 57.2. Voice Mail administration page

Click System Message set(s) View/Change to view/change the system message sets. The following page allows to modify end/ogm message sets.

Figure 57.3. Voice Mail - System message sets

Extract - It allows to convert CPM files into Wav files. Files can be downloaded using the command file get.
Rebuild - It allows to rebuild the message set.
Update - it allows to update the message set.

Click User's Message set(s) View/Change to view/change the user's message sets. Each user can customize his own messages, so the folowing page shows all user's message sets. Extract/Rebuild/Update are available for User's Message set(s).

	Tip
	Interesting part: Section 51.2, “CTIVM - CTI Voice Mail”.

57.13.1. Voice Mail administration through web interface

Click User's Message set(s) View/Change, insert the message set name in the textbox and click Add button.

The following page confirms the change. Click Ok button.

The list of message sets is updated:

Click the message set name to update. The list will show OGM (Out Going Message) and END (End message) folders.

Click the message set to configure (in this case OGM), select the file to use and click Upload button.

	Tip
	Message files must be recorded on a PC and saved in WAV format with CCITT A-law (or u-law) 8KHz, 8 bit, Mono (Windows sound recorder supports it).

Click Ok button on the confirmation page.

The message has been uploaded. Click Rebuild to convert the file from wav to CPM format.

Click Yes on the confirmation page.

Click Ok button when the conversion is accomplished.

The CPM file is now present. Click the radiobox to use it and Ok on the confirmation page. The selected message is now the default one for user test (VM-OGM-MSG parameter in the CTI preferences).

The confirmation page is shown:

57.13.2. Voice Mail administration through CP

Create the message set:

[12:48:29] ABILIS_CPX:msg add vm user test-set

VM USER MESSAGE SET 'test2' ADDED.

Note

	Note
The dir c:\app\vm\users\ is created. [12:36:39] ABILIS_CPX:`sys dir c:\app\vm\users` Directory listing of c:\app\vm\users . <DIR> 18/02/2015 12:15:18 .. <DIR> 18/02/2015 12:15:18 test-set <DIR> 06/05/2015 12:36:16 Found 3 directories, 0 files. Total 124 MiB, Used 84 MiB, Free 39 MiB.

The dir c:\app\vm\users\ is created.

[12:36:39] ABILIS_CPX:sys dir c:\app\vm\users

Directory listing of c:\app\vm\users

.                                                <DIR>   18/02/2015   12:15:18
..                                               <DIR>   18/02/2015   12:15:18
test-set                                         <DIR>   06/05/2015   12:36:16

Found 3 directories, 0 files.
Total 124 MiB, Used 84 MiB, Free 39 MiB.

Upload a wav file in the right directory under the created one, using the file put command.

[12:45:10] ABILIS_CPX:file put z c:\app\vm\users\test-set\ogm\message1.wav

READY TO RECEIVE FILE...

Upload Zmodem
message1.wav                                                                                                        (71.5 KB, 0:03 min = 23.8 KB/sec)


FILE TRANSFER ENDED, PRESS <ENTER> TO CONTINUE...

FILE TRANSFER SUCCESSFULLY COMPLETED

RECEIVED FILE 'c:\app\vm\users\test-set\ogm\message1.wav' FORMAT IS UNKNOWN.
NO CHECK DONE.

Rebuild the message set:

[12:47:25] ABILIS_CPX:msg rebuild vm user test-set

YOU ASKED TO REBUILD VM USER 'test-set'
PROCEED (N/Y)?y

MSG REBUILD IN PROGRESS ON VM
THIS MAY TAKE FEW MINUTES (Type CTRL+C + ENTER to stop)...

Converting C:\APP\VM\USERS\test-set\OGM\message1.wav
Converting to G711A/64k   .......... END
Converting to G723.1/5.3k .......... END
Converting to G723.1/6.3k .......... END
Converting to G729A/8k    .......... END
Converting to Spirit/6.4k .......... END
Converting to Spirit/7.2k .......... END
Converting to Spirit/8.0k .......... END
Converting to Spirit/8.8k .......... END
Converting to Spirit/9.6k .......... END

COMMAND COMPLETED

Refer to Section 51.2.5.2, “Working dir structure” to know more about the VM working dir structure.

commands to manage audio

Tip

Interesting parts:

Section 51.2, “CTIVM - CTI Voice Mail”;

Section 51.2.4, “CTIVM configuration through CP”.


57.12. DISA		57.14. Mixer / conference