Chapter 60. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
60.1. CTIDISA overview
60.1.1. User identification
60.1.2. Post-selection
60.1.3. Automatic Call Distribution
60.1.4. Call Back
60.1.5. Data Call Back
60.2. CTIDISA resource
60.2.1. Activating the CTIDISA resource
60.2.2. CTIDISA resource parameters
60.3. CTIDISA tables
60.3.1. CTIDISA Service table
60.3.2. CTIDISA User table
60.4. Example of Post Selection configuration
60.4.1. Configuring the CTIDISA resource
60.4.2. Configuring the CTIDISA Service table
60.4.3. Configuring the CTIDISA User table
60.4.4. Configuring the CTI Routing
60.5. Example of Automatic Call Distribution configuration
60.5.1. Configuring the CTIDISA resource
60.5.2. Configuring the CTIDISA Service table
60.5.3. Configuring the CTIDISA User table
60.5.4. Configuring CTI Routings
60.6. Example of Call Back configuration
60.6.1. Configuring the CTIDISA resource
60.6.2. Configuring the CTIDISA Service table
60.6.3. Configuring the CTIDISA User table
60.6.4. CTI Routing configuration
60.7. Example of Data Call Back configuration
60.7.1. Configuring the CTIDISA resource
60.7.2. Configuring the CTIDISA Service table
60.7.3. Configuring CTI Routings
60.8. Message files
60.8.1. File audio format
60.8.2. Commands to manage audio files
60.8.3. Example of insertion of WAV files and creation of CPM
60.9. CTIDISA diagnostics and statistics
60.9.1. CTIDISA diagnostics
60.9.2. CTIDISA statistics
60.9.3. Advanced Debug of the CtiDisa resource
60.10. DISA administration through web interface
