76.10. Setting the Views

76.10. Setting the Views
	Chapter 76. OPC panel - End user manual

To set the views, press this button .

76.10.1. Users

Users and infos displayed in the operator's panel (OPC) can be changed by means of the User’s tab.

Figure 76.36. Interfaces

It is possible to select all the users and all their interfaces, or just a selected subset of them. When a user has more interfaces, every interface corresponds to a tab of the user box.

It is also possible to choose which group the user belongs to.

76.10.2. Groups

76.10.2.1. Manage groups

User boxes can be divided into different groups.

Open the Groups tab. To create a group, click on +, write the name of the new group and confirm the name clicking on ✓. To delete a group, click on x.

You can change the order of a group by dragging and dropping it into the new place.

Figure 76.37. Groups

76.10.2.2. Changing the group for a user

Open the Interfaces tab and select the group from the pull-down menu in the group column:

Figure 76.38. Change group

76.10.3. Queues

In the Queues tab, define which queues are to be displayed on the right side of the OPC. Please define a queue for each called number which is to be monitored.

Figure 76.39. Monitored Queues

76.10.4. Networks

In this example the user "network" has been configured with CTI-ROLE:NETWORK, as a result it appears in the "networks" tab and the calling/called and direction are reversed.

User "test" calls "Paolo" which sent out from abilis using cluster of user "network": the call appears outgoing for both users and it also appears in the Networks box.

76.10.5. Box

The Box tab serves to change the size of the user boxes and the size of the text. It permits also to select which information is to be displayed within the user boxes:

Figure 76.40. Box

Before and after checking "Show interface type":

	Note
	The possible types of interfaces are: CTIP, VO, SIP, IAX.

Before and after checking "Show user picture":

Before and after checking "Show remote number/name":

Before and after checking "Show icons":

	Note
	To see the possible icons, please refer to: Section 76.1.4, “User box”.

Before and after checking "Show local called number for incoming calls by overwriting local number":

Before and after checking "Show name instead of local called number":

	Note
	The translation number->name only works if the name is registered in the ABILIS address-book and if the option "Show local called number for incoming calls by overwriting local number” is active.

Before and after checking "Show real name instead of local number in the main element":

Before and after checking "Show name instead of remote number":

	Note
	The name must be registered in the ABILIS address book.

Before and after checking "Show INFO icon":

	Note
	Also must be checked "Show icons”. The INFO icon displays detailed information about the status and the options currently active for the user.

76.10.6. Main interface

With the OPC panel, you can manage only one interface at a time. The Main interface tab contains a drop-down menu that lets you choose which interface is being used.

Figure 76.41. Main interface

76.10.7. Change box position

You can change the position of each user box or the user's group simply dragging and dropping them, but first you have to unlock the user box's position . When you have finished moving the boxes, lock their position .

If you want to undo the block's movements, you can click on the undo button . If you want to completely reset the positions, use the reset button . This opens a pop-up window asking how you prefer to relocate the user boxes.

Figure 76.42. Groups in OPC panel


76.9. The Chat		76.11. Phone keycodes