Chapter 53. DISA - Direct Inward System Access
Part IV. CTI System
DISA - Direct Inward System Access
Table of Contents
53.1. CTIDISA overview
53.1.1. User identification
53.1.2. Post-selection
53.1.3. Automatic Call Distribution
53.1.4. Call Back
53.1.5. Data Call Back
53.2. CTIDISA resource
53.2.1. Activating the CTIDISA resource
53.2.2. CTIDISA resource parameters
53.3. CTIDISA tables
53.3.1. CTIDISA Service table
53.3.2. CTIDISA User table
53.4. Example of Post Selection configuration
53.4.1. Configuring the CTIDISA resource
53.4.2. Configuring the CTIDISA Service table
53.4.3. Configuring the CTIDISA User table
53.4.4. Configuring the CTI Routing
53.5. Example of Automatic Call Distribution configuration
53.5.1. Configuring the CTIDISA resource
53.5.2. Configuring the CTIDISA Service table
53.5.3. Configuring the CTIDISA User table
53.5.4. Configuring CTI Routings
53.6. Example of Call Back configuration
53.6.1. Configuring the CTIDISA resource
53.6.2. Configuring the CTIDISA Service table
53.6.3. Configuring the CTIDISA User table
53.6.4. CTI Routing configuration
53.7. Example of Data Call Back configuration
53.7.1. Configuring the CTIDISA resource
53.7.2. Configuring the CTIDISA Service table
53.7.3. Configuring CTI Routings
53.8. Message files
53.8.1. File audio format
53.8.2. Commands to manage audio files
53.8.3. Example of insertion of WAV files and creation of CPM
53.9. CTIDISA diagnostics and statistics
53.9.1. CTIDISA diagnostics
53.9.2. CTIDISA statistics
53.9.3. Advanced Debug of the CtiDisa resource
53.10. DISA administration through web interface
