53.4. Example of Post Selection configuration

53.4. Example of Post Selection configuration
	Chapter 53. DISA - Direct Inward System Access

Purpose of example: how to configure the DISA resource to activate a “simple” post-selection.

Pre-identification is made through the called number verification.

Identification of the user is made through the PIN and the calling number verification.

	Tip
	More examples are available at Section 75.17, “How to configure CTIDISA to implement a responder”.

53.4.1. Configuring the CTIDISA resource

Activate the resource and set the RESTRICTED-CALLING parameter to NO.

[10:32:38] ABILIS_CPX:s p ctidisa act:yes restricted-calling:no

COMMAND EXECUTED

[10:32:56] ABILIS_CPX:d p ctidisa

RES:CtiDisa -------------------------------------------------------------------
Run    DESCR:Direct_Inward_System_Access
       LOG:NO          ACT:YES        sesnum:10       RESTRICTED-CALLING:NO
       PROVIDE-SG:NO   CALL-ABORT:**  CALL-REPEAT:**  PIN-START:*  PIN-END:#
       NPOO-CT:SYS     CTIP-TYPE:NET-PRIVATE          BUSY-NOCHAN:YES
       WDIR:C:\APP\DISA\

	Caution
	To activate the changes made to execute the initialization command init res:ctidisa.

53.4.2. Configuring the CTIDISA Service table

Create the “testdisa” service with the following characteristics:

Maximum number of simultaneous calls: 3;
TRANSFER mode active;
Duration of ALERTING state for incoming calls: 0 seconds;
Automatic Call Distribution disabled;
Maximum number of loops: 4;
LOOP enabled for “user busy”, “no answer”, “selection not allowed” and “all other reasons”;
Tone set: “test”;
Pre-identification based on the called number “003”;
Call enabled in post-selection toward numbers starting with 5.

Type the following commands.

[17:50:26] ABILIS_CPX:a ctidisa service:testdisa

COMMAND EXECUTED

[17:50:26] ABILIS_CPX:s ctidisa service:testdisa max-calls:3 transfer:yes conn-delay:0

COMMAND EXECUTED

[17:50:26] ABILIS_CPX:s ctidisa service:testdisa MAX-LOOPS:4 LOOP-BUSY:yes LOOP-NOANSWER:yes LOOP-DENIED:yes LOOP-OTHER:yes

COMMAND EXECUTED

[17:50:26] ABILIS_CPX:s ctidisa service:testdisa INTRO:test WELCOME:test INITDIAL:test AFTERPIN:test LOOPDIAL:test IDENFAIL:test CALLNA:test ALERT:test
BUSY:test NOANSWER:test DISC:test HOLD:test BYE:test

[17:50:26] ABILIS_CPX:s ctidisa service:testdisa cdi:003 permit:5*

COMMAND EXECUTED

This is the result:

[17:50:26] ABILIS_CPX:d ctidisa service:testdisa

- Not Saved (SAVE CONF) -------------------------------------------------------

Total number of services:2

-------------------------------------------------------------------------------
SERVICE:testdisa          DESCR:
  MODE:        DISA                   |INTRO-STATE:   CREQ  |INTRO:    test
  ROUTING:     PREFIX                 |CONN-DELAY:    0     |WELCOME:  test
  MAX-CALLS:   3                      |PC-OFFER:      *     |INITDIAL: test
  BC:          Speech                 |TRANSFER:      YES   |AFTERPIN: test
  CB:          NO                     |                     |LOOPDIAL: test
  CB-DELAY:    5                      |DIAL-TOUT:     30    |IDENFAIL: test
  CB-NRTY:     1                      |PIN-TOUT:      15    |CALLNA:   test
  CB-UNK-CDO:  'CGI'                  |NUM-TOUT:      15    |ALERT:    test
  CB-NAT-CDO:  0'CGI'                 |BUSYDISC:      4     |BUSY:     test
  CB-INT-CDO:  00'CGI'                |LOOP-BUSY:     YES   |NOANSWER: test
  CB-CGO:      #                      |LOOP-NOANSWER: YES   |DISC:     test
  CTIP-TYPE-O: *                      |LOOP-DENIED:   YES   |HOLD:     test
  AUTO-CDO:    #                      |LOOP-OTHER:    YES   |BYE:      test
  TOUT-CDO:    #                      |MAX-LOOPS:     4     
  END-CDO:     #  
  PERMIT:      5*                     
  CDI:         003                    
  CGI:         #
  SUB-SERVICE: #
-------------------------------------------------------------------------------

53.4.3. Configuring the CTIDISA User table

Create two users, “user1” and “user2”, with the following characteristics:

User1:

Identification through the PIN: 2709;
No service re-assignation;
1 simultaneous call;
Post-selection enabled toward all numbers allowed to service in which the caller has been identified;
None verification of calling number.

User2:

Identification through the calling number;
No service re-assignation;
1 simultaneous call;
Post-selection enabled toward number 515 and not enabled toward number 520;
Verification of the calling number (e.g. 12345678).

Configure “user1”:

[10:58:14] ABILIS_CPX:a ctidisa user:user1

COMMAND EXECUTED

[11:11:17] ABILIS_CPX:s ctidisa user:user1 PIN:2709 service:auto max-calls:1 permit:service deny:# cgi:*

COMMAND EXECUTED

Configure “user2”:

[11:11:16] ABILIS_CPX:a ctidisa user:user2

COMMAND EXECUTED

[11:16:53] ABILIS_CPX:s ctidisa user:user2 service:auto max-calls:1 permit:515 deny:520 cgi:12345678

COMMAND EXECUTED

This is the result:

[11:22:40] ABILIS_CPX:d ctidisa user

Total number of users:3

-------------------------------------------------------------------------------
USER:Anonymous
  PIN:     #                |MAX-CALLS: NOMAX |PERMIT: SERVICE
  SERVICE: AUTO             |CB:        NO    |DENY:   *
  CGI:   -
-------------------------------------------------------------------------------
USER:user1
  PIN:     2709             |MAX-CALLS: 1     |PERMIT: SERVICE
  SERVICE: AUTO             |CB:        NO    |DENY:   #
  CGI:   *
-------------------------------------------------------------------------------
USER:user2
  PIN:     #                |MAX-CALLS: 1     |PERMIT: 515
  SERVICE: AUTO             |CB:        NO    |DENY:   520
  CGI:   12345678
-------------------------------------------------------------------------------

	Note
	For CTIDISA user "Anonymous" the parameter `DENY` is needed to be `*`, to deny all called numbers/prefixes if user isn't identified.

53.4.4. Configuring the CTI Routing

Assume to receive calls from a group of BRI ports (G2) or from clusters; route the calls toward DISA and enable post-selection toward a group of POTS ports.

Configure incoming CTI routings (toward DISA):

[10:27:28] ABILIS_CPX:a ctir pr:1 poi:g2 out:disa cdi:00?

COMMAND EXECUTED

[10:27:51] ABILIS_CPX:a ctir pr:2 sr:* out:disa cdi:00? sp:64000

COMMAND EXECUTED

Configure outgoing CTI routing (from DISA toward PBX):

[10:28:31] ABILIS_CPX:a ctir pr:3 poi:disa out:pbx cdi:5?? cdo:'cdi.s2' sp:64000

COMMAND EXECUTED

This is the result:

[10:28:36] ABILIS_CPX:d ctir

- Not Saved (SAVE CONF), Not Refreshed (INIT) ---------------------------------
Last change: 17/06/2015 10:01:34 CET

---+------+-----------------+---------+--------------------+--------------------
PR |[DESCR]
   |BCI   |POI |SR      |GI |OUT      |CDI                 |CDO
ACT|NEXT        |LAST       |EEC |T301|CGI                 |CGO
EDT|SP    |SC   |DJ   |MJ   |FMDJ|FMMJ|SDI                 |SDO
   |SPOUT |SCOUT|DJOUT|MJOUT|LCS |LCST|SGI                 |SGO
   |                        |BCO      |RGI                 |RGO
   |FMRLY |FAXSP|MODSP|FMLVL|ECM |UDT |IG  |OG  |SG        |DL  |DH
   |CODERS
   |CODERSOUT
   |TI1 .. TI5
--------------------------------------------------------------------------------
0   DATA   *    #        #   Sl        *                    *                   
--------------------------------------------------------------------------------
1   VOICE  G2   #        #   Disa      00?                  *                   
--------------------------------------------------------------------------------
2   VOICE  #    *        #   Disa      00?                  *                   
    NO           ANY         NO   Dft  *                    *                   
    64000  Sys   Sys   Sys   Sys  Sys  *                    *                   
--------------------------------------------------------------------------------
3   VOICE  Disa #        #   PBX       5??                  'CDI.S2'            
    NO           ANY         NO   Dft  *                    *                   
    64000  Sys   Sys   Sys   Sys  Sys  *                    *                   
--------------------------------------------------------------------------------

	Tip
	Interesting chapter: Section 49.5, “CTI Router Overview”.


53.3. CTIDISA tables		53.5. Example of Automatic Call Distribution configuration