68.1. Requirements

68.1. Requirements
	Chapter 68. PCphone

PCphone is a web based application that, with the aid of a plugin, allows the Firefox browser to be used as a POTS phone.

PCphone can be used with the VPOTS resources in Abilis and can be also used, in place of OPC panel, to control an associated POTS phone.

	Caution
	PCphone requires a separate licence in CPX and needs also SoftPBX licence to activate OPC.

To run PCphone, a supported browser (Mozilla Firefox), speaker and microphone are required.

Is also required to install the PCphone plugin. If it's not installed, the following message will be displayed and tell you the link where to download the plugin.

	Tip
	Interesting chapter: Section 75.3, “How to configure PCphone”.

	Warning
	The PCphone plugin was disabled starting from Firefox version 43.

68.1.1. Mozilla Firefox requirements

The PCphone plugin was disabled starting from Firefox version 43. From version 43 up to 47 inclusive, it works with these settings of Firefox:

Open Firefox and type about:config in addressbar and press Enter. It'll open the configuration editor.
Now type xpinstall in Search filter box and it'll show a few results in the window.
Double-click on xpinstall.signatures.required preference and it'll change its value to false. Alternatively, you can right-click on the preference an select Toggle option.

After is needed to reinstall the PCphone plugin.

	Warning
	The PCphone plugin don't work starting from Firefox version 48. It's necessary to install an older version.

68.1.2. VPOTS-X device activation

VPOTS (Virtual POTS) are resources to use with PCphone.

	Caution
	PCphone requires a separate licence in CPX and needs also SoftPBX licence to activate OPC.

Use the command a dev:vpots-x to add the device where x is the hardware device identifier.

[09:14:05] ABILIS_CPX:a dev:vpots-1

DEV:vpots-1 CREATION CONFLICTS WITH OTHER DEVICE(s) ALREADY PRESENT

[09:14:11] ABILIS_CPX:d dev

------------------ Active PCI Devices and Physical Resources: -----------------
Device(s)   Run Physical Resource(s) or CTI Port(s)          SlotId  Addr  Irq
-------------------------------------------------------------------------------
ASY-1       Yes Async-1  . . . . . . . . . . . . . . . . . .      -   3F8    4
ETH-1       Yes Eth-1  . . . . . . . . . . . . . . . . . . .     18   PCI ( 15)
ETH-2       Yes Eth-2  . . . . . . . . . . . . . . . . . . .     72   PCI ( 15)
ETH-3       Yes Eth-3  . . . . . . . . . . . . . . . . . . .     73   PCI ( 11)
BSE-1       Yes 31..38, 101..140 . . . . . . . . . . . . . .     74   PCI ( 12)
CELL32-1    Yes 501..532 . . . . . . . . . . . . . . . . . .      -   PCI (  -)

------------------ Active USB Devices and Physical Resources: -----------------
Device(s)   Run Con Physical Resource(s) or CTI Port(s)    USBPORTID
-------------------------------------------------------------------------------
UPS-1       Yes No  Ups  . . . . . . . . . . . . . . . . . NONE
DSLUSB-1    Yes No  Dsl-1  . . . . . . . . . . . . . . . . NONE
CELLKEY-1   Yes No  501  . . . . . . . . . . . . . . . . . 0.4
GPS-1       Yes No  Gps-1  . . . . . . . . . . . . . . . . NONE


----------------- Inactive PCI Devices and Physical Resources: ----------------
Device(s)   Run Physical Resource(s) or CTI Port(s)          SlotId  Addr  Irq
-------------------------------------------------------------------------------
                     *** NO INACTIVE PCI CARDs PRESENT ***                     

----------------- Inactive USB Devices and Physical Resources: ----------------
Device(s)   Run Con Physical Resource(s) or CTI Port(s)    USBPORTID
-------------------------------------------------------------------------------
                    *** NO INACTIVE USB DEVICEs PRESENT ***

	Warning
	This conflict is because this Abilis has the BSE-1 device that already contains CTIP ports from 101 to 140.

It's necessary to increment the hardware device identifier (x).

[09:25:14] ABILIS_CPX:a dev:vpots-4

DEV:VPOTS-4 ADDED, BUT CTIP:159..164
WILL NOT BE ACTIVATED AT NEXT REBOOT DUE TO LICENCE RESTRICTIONS

COMMAND EXECUTED

[09:25:18] ABILIS_CPX:d dev

- Not Saved (SAVE CONF) -------------------------------------------------------

------------------ Active PCI Devices and Physical Resources: -----------------
Device(s)   Run Physical Resource(s) or CTI Port(s)          SlotId  Addr  Irq
-------------------------------------------------------------------------------
ASY-1       Yes Async-1  . . . . . . . . . . . . . . . . . .      -   3F8    4
ETH-1       Yes Eth-1  . . . . . . . . . . . . . . . . . . .     18   PCI ( 15)
ETH-2       Yes Eth-2  . . . . . . . . . . . . . . . . . . .     72   PCI ( 15)
ETH-3       Yes Eth-3  . . . . . . . . . . . . . . . . . . .     73   PCI ( 11)
VPOTS-4     No  149..164 . . . . . . . . . . . . . . . . . .      -   PCI (  -)
BSE-1       Yes 31..38, 101..140 . . . . . . . . . . . . . .     74   PCI ( 12)
CELL32-1    Yes 501..532 . . . . . . . . . . . . . . . . . .      -   PCI (  -)

------------------ Active USB Devices and Physical Resources: -----------------
Device(s)   Run Con Physical Resource(s) or CTI Port(s)    USBPORTID
-------------------------------------------------------------------------------
UPS-1       Yes No  Ups  . . . . . . . . . . . . . . . . . NONE
DSLUSB-1    Yes No  Dsl-1  . . . . . . . . . . . . . . . . NONE
CELLKEY-1   Yes No  501  . . . . . . . . . . . . . . . . . 0.4
GPS-1       Yes No  Gps-1  . . . . . . . . . . . . . . . . NONE


----------------- Inactive PCI Devices and Physical Resources: ----------------
Device(s)   Run Physical Resource(s) or CTI Port(s)          SlotId  Addr  Irq
-------------------------------------------------------------------------------
                     *** NO INACTIVE PCI CARDs PRESENT ***                     

----------------- Inactive USB Devices and Physical Resources: ----------------
Device(s)   Run Con Physical Resource(s) or CTI Port(s)    USBPORTID
-------------------------------------------------------------------------------
                    *** NO INACTIVE USB DEVICEs PRESENT ***

	Caution
	After adding or setting the device active, you must restart the Abilis to make the device running (use the command warm start to reboot the Abilis).

	Note
The CTIP ports from 159 to 164 will not be activated at next reboot due to licence restrictions. Refer to: Chapter 6, Licencing. In this example will be activated only the CTIP ports from 149 to 158 because this Abilis has only 10 licences for PCphone.

Note

The CTIP ports from 159 to 164 will not be activated at next reboot due to licence restrictions. Refer to: Chapter 6, Licencing.

In this example will be activated only the CTIP ports from 149 to 158 because this Abilis has only 10 licences for PCphone.

68.1.3. PCphone user configuration

To configure a PCphone user is required that the OPC and HTTP resources to be active. Refer to: Section 50.1.1, “Activating the OPC resource” and Section 39.1.1, “Activating the HTTP resource”.

Suppose that the OPC and HTTP resources are already configured.

The following command creates a new user called “pcphone1” and enabled for the HTTP service.

[10:35:09] ABILIS_CPX:a user:pcphone1 pwd:pcphonepwd http:yes

COMMAND EXECUTED 

[10:35:33] ABILIS_CPX:d user

- Not Saved (SAVE CONF) -------------------------------------------------------
------------------------+-------------+----------------------------------------
USER             PWD ACT|CTIP CLUS    |CHAT LDAP PPP FTP HTTP MAIL IAX SIP VO
------------------------+-------------+----------------------------------------
admin            *** YES #    #        YES  YES  YES YES YES  NO   NO  NO  NO
guest                YES #    #        NO   YES  NO  NO  NO   NO   NO  NO  NO
pcphone1         *** YES #    #        NO   NO   NO  NO  YES  NO   NO  NO  NO

The appropriate http-rights must be assigned so that user pcphone1 is allowed to access the OPC and PCphone paths:

[10:43:02] ABILIS_CPX:a http rights path:/sys/opc/ user:pcphone1

COMMAND EXECUTED 

[10:43:16] ABILIS_CPX:a http rights path:/sys/pcphone/ user:pcphone1

COMMAND EXECUTED 

[10:43:22] ABILIS_CPX:d http rights

- Not Saved (SAVE CONF) -------------------------------------------------------
-------------------------------------------------------------------------------
ID: PATH:
       USER:                            FILE: DIR:  RECUR: PROT:
-------------------------------------------------------------------------------
  1 /sys/
       admin                            rwdn  lcdn  YES    PLAIN,SSL
-------------------------------------------------------------------------------
  3 /sys/io/
       admin                            rwdn  lcdn  YES    PLAIN,SSL
-------------------------------------------------------------------------------
  5 /sys/opc/
       pcphone1                         r---  l---  YES    PLAIN,SSL
-------------------------------------------------------------------------------
  6 /sys/pcphone/
       pcphone1                         r---  l---  YES    PLAIN,SSL
-------------------------------------------------------------------------------

The following command configures the OPC monitored service.

[10:43:32] ABILIS_CPX:s user:pcphone1 opc-monitor:ctip

COMMAND EXECUTED 

[10:52:57] ABILIS_CPX:d user:pcphone1

- Not Saved (SAVE CONF) -------------------------------------------------------
Parameter:          | Value:
--------------------+----------------------------------------------------------
USER:                 pcphone1
REAL-NAME:            pcphone1
ID:                   16            <Read Only>
PWD:                  ***
ACT:                  YES
GROUP:                
CTIP:                 #
CLUS:                 #
ADDRBOOK-SYNC:        SYS           
ADDRBOOK-NUMBER:      AUTO          
ADDRBOOK-OUTDIAL:     NONE          
ADDRBOOK-PRIV-MAX:    SYS
ADDRBOOK-PUB-ENABLED: SYS           
OPC-ROLE:             USER
OPC-VIEW:             *
OPC-HIDE-NUMBERS:     NO
OPC-MONITOR:          CTIP
OPC-PRIVACY:          NO
CHAT:                 NO    
CHAT-USER:            SYS
CHAT-PWD:             SYS
HTTP:                 YES
HTTP-HOME-URL:        
HTTP-PROT:            PLAIN,SSL
-------------------------------------------------------------------------------

Note

	Note
The `OPC-MONITOR` parameter permits to specify which of the interfaces linked to the user are to be notified the OPC management. The `OPC-MONITOR` parameter can take the following values: `NONE` (to disable OPC monitoring), `ALL` (to monitor every kind of interface), `CTIP` (to monitor POTS, ISDN or GSM ports), `IAX` (to monitor IAX2 interfaces), `SIP` (to monitor SIP interfaces), `CLUS` (to monitor clusters), `VO` (to monitor Virtual Office interfaces).

The OPC-MONITOR parameter permits to specify which of the interfaces linked to the user are to be notified the OPC management. The OPC-MONITOR parameter can take the following values: NONE (to disable OPC monitoring), ALL (to monitor every kind of interface), CTIP (to monitor POTS, ISDN or GSM ports), IAX (to monitor IAX2 interfaces), SIP (to monitor SIP interfaces), CLUS (to monitor clusters), VO (to monitor Virtual Office interfaces).

The following command configures the real-name, this name is displayed on OPC panel.

[10:59:49] ABILIS_CPX:s user:pcphone1 real-name:PCphone_1

COMMAND EXECUTED 

[11:00:12] ABILIS_CPX:d user:pcphone1

- Not Saved (SAVE CONF) -------------------------------------------------------
Parameter:          | Value:
--------------------+----------------------------------------------------------
USER:                 pcphone1
REAL-NAME:            PCphone_1
ID:                   16            <Read Only>
PWD:                  ***
ACT:                  YES
GROUP:                
CTIP:                 #
CLUS:                 #
ADDRBOOK-SYNC:        SYS           
ADDRBOOK-NUMBER:      AUTO          
ADDRBOOK-OUTDIAL:     NONE          
ADDRBOOK-PRIV-MAX:    SYS
ADDRBOOK-PUB-ENABLED: SYS           
OPC-ROLE:             USER
OPC-VIEW:             *
OPC-HIDE-NUMBERS:     NO
OPC-MONITOR:          CTIP
OPC-PRIVACY:          NO
CHAT:                 NO    
CHAT-USER:            SYS
CHAT-PWD:             SYS
HTTP:                 YES
HTTP-HOME-URL:        
HTTP-PROT:            PLAIN,SSL
-------------------------------------------------------------------------------

68.1.4. CTI VPOTS ports configuration

The following command modifies the parameters of a CTI port:

s p ctip:<port_number> <parameter>:<value>

The commands d p ctip ? or d p ctipe ? shows available parameters.

Here is an example of configuration of a VPOTS port.

[10:02:09] ABILIS_CPX:s p ctip:149 num:49 user:pcphone1 descr:PCphone_1     

COMMAND EXECUTED

[10:02:29] ABILIS_CPX:d p ctip:149

CTIP:149 - Not Saved (SAVE CONF), Not Refreshed (INIT) ------------------------
Act     DESCR:PCphone_1
Run     card:VPOTS-4<1>                 USER:pcphone1
        OPSTATE:UP        LOG:NO                               TYPE:USER
        signalling:VPOTS                HOLD:YES     CT:ICT    SS:YES
        NUM:49                          ADDRBOOK-NUM:NUM
        IP-PERMIT:SYS                                          SP:SYS

[10:02:47] ABILIS_CPX:d p ctipe:149

CTIP:149 - Not Saved (SAVE CONF), Not Refreshed (INIT) ------------------------
Act     DESCR:PCphone_1
Run     card:VPOTS-4<1>                 USER:pcphone1
        OPSTATE:UP        LOG:NO                               TYPE:USER
        signalling:VPOTS                HOLD:YES     CT:ICT    SS:YES
        NUM:49                          ADDRBOOK-NUM:NUM
        IP-PERMIT:SYS                                          SP:SYS
        BC:SYS
        SS-PICKUP:GROUPS                SS-PRES-CG:YES         NPOO-CT:SYS
        SS-CF-DND:YES                   SS-VM:YES

	Caution
	To activate the changes made on the upper case parameters, execute the initialization command init ctisys; while to set act the changes made on the lowercase parameters a save conf and an Abilis restart are required (i.e. With warm start command).

Meaning of the most important parameters:

USER

Name of the user assigned to this port. From 1 up to 32 ASCII characters or "#". The user must be present and it must not be already assigned to another port.

LOG

State changes log and alarm generation [NO, D, S, A, L, T, ALL] [+E] (D: Debug Log; S: System Log; A: Alarm view; L: Local audible alarm; T: SNMP traps; +E: Extended Log of state changes).

NUM

Phone number assigned to CTI port. The available values are:

*: the Calling Number offered by CTIR is passed transparently to the device;
#: the Calling Number isn't passed to the device;
##: enforces the presentation restricted: the Calling Number isn't passed to the device;
nnnn: exactly this number is passed as Calling Number to the device;
nnnn*: the Calling Number received from CTIR is modified by replacing first four digits with nnnn;
nnnn??: similar to nnnn* with the difference that only an exact number of digits as many ? is passed after nnnn;
????: only an exact number of digits as many ? is passed after the nnnn.

IP-PERMIT

Allowed IP addresses. One or two IP addresses in the range [1-126.x.x.x, 127.0.0.1, 128-223.x.x.x] separated by ':' (colon) or the name of an IP/IR/RU/MR list between single quotes or "SYS" or "*" or "#".

SP

Maximum permitted coder bit rate [SYS, 64000, 8000].

SS

Enable/disable supplementary services accessible through "*" as first digit in called number [NO, YES].

SS-PICKUP

Supplementary service. Pickup permissions [NO, GROUP, ANY].

SS-CF-DND

Supplementary service. Call forwarding and Do-Not-Disturb [NO, YES].

SS-PRES-CG

Supplementary service. Calling present [NO, YES].

SS-VM

Supplementary service. Voice Mail [NO, YES].

68.1.5. CTI routing for VPOTS ports

The CTI routing for VPOTS ports is the same as for POTS ports. Refer to: Section 49.5.7, “CTI routing for POTS devices (“PBX Group”)”.