"The Operator's panel page is used to control and manage calls handled by appliance's PBX, and to display detailed information about ongoing phone calls."
Navigate to Phone > OPC Panel.
The OPC Panel has three sub-tabs:
| Sub-Tab | What It Shows |
|---|---|
| Users | All registered phone users as visual cards. Each card shows the user's name, extension number, and current state (idle, ringing, in-call). Click a card to initiate a call to that extension. The card's colour changes based on state: green/light for idle, different colours for ringing or busy. |
| Queues | Call queues — when multiple callers are waiting for an agent. Click New + to create a queue. Shows the queue name, number of waiting callers, and available agents. |
| Box | Customise the visual appearance of the extension cards. Settings:
— Local number and port type: font size in pixels (default: 14 px) — Real name/local number: font size (default: 14 px) — Remote number/name: font size (default: 14 px) — Zoom: a slider from small to large (default: 100%) — Set default values button to reset A Test Card preview on the right shows how the cards will look with current settings. |
A Close button in the top right returns to the main phone view.
If you are a receptionist or switchboard operator, the Users tab is your main working view. Keep it open during the day. When a call comes in, you can see at a glance who is free, click their card to transfer the call, and monitor the call until it's connected.