Administration — All Users Recent Calls

Navigate to Administration > All users recent calls. This page shows the call history for every user on the system in one combined view — unlike the Phone > Recent Calls page, which only shows your own calls.

When to Use This

This is useful when you need to:

• Find a specific call but don't know which user handled it — for example, "someone called from +39 02 555 1234 yesterday, who answered?"
• Audit phone usage — check how many calls were made in a period.
• Investigate complaints — a caller says they called but nobody answered. Check here.

What You See

A table showing all calls across all users. Columns: date/time, user, correspondent, call type (incoming/outgoing), call result (answered, busy, aborted, unreachable), and duration.

Filtering

Use the filter options to narrow results:

• Call type — Incoming, Outgoing, or both.
• Call result — Answered, Busy, Aborted, Unreachable.
• User — show calls for a specific user only.
• Date range — limit to a specific time period.