Phone PhoneThis is your telephone control panel. The Abilis works as a complete phone system (PBX) — your desk phones, softphones, and mobile apps all connect through it. From this section you can check who called, manage your contacts, set up what happens when you're away from your desk, and — if you're an administrator — configure how calls are routed across the system.
Click Phone in the sidebar. You'll see seven tabs across the top:
| Tab | What you use it for |
|---|---|
| Address Book | Save and look up phone numbers. You can create personal contacts (only you see them) or public contacts (shared with everyone in the office). Details → |
| Recent Calls | See who called you, when, and for how long. Filter by incoming, outgoing, or missed calls. Useful for calling back someone you missed. Details → |
| Preferences | Control what happens to your calls: forward them to your mobile when you're away, activate Do Not Disturb so your phone doesn't ring, or configure voicemail. Details → |
| OPC Panel | The operator's switchboard — see all active calls in real time, transfer calls between extensions, and pick up calls ringing on other phones. Designed for receptionists. Details → |
| Extensions | See which phones are registered on the system and their extension numbers. Administrators use this to check that phones are connected and working. Details → |
| Statistics | Call volume reports: how many calls per day, average wait time, how many were missed, which extensions are busiest. Useful for staffing decisions and quality monitoring. Details → |
| CTI Routings | The dial plan — rules that control how calls are routed. For example: "when someone dials 0, connect them to the outside line" or "when a call comes from this number, send it to the sales group." Advanced, typically set up once. Details → |
→ How-To Guides — step-by-step instructions for registering a phone, setting up call forwarding, creating a voice menu, recording greetings, and more.